In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

We are really sorry you have to experience unpleasant journey with our driver such as driver being impatient, unfriendly, talking in a rude manner or even saying inappropriate words.

You can give the driver rating after your trip. If you forgot to give a rating, go to ‘My Profile’ page from the Gojek home menu then click ‘My Orders’, click 'History' icon on the top right corner of the page, and choose the order you’d like to give a rating.

You can also report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact us button below.

*Contact Us button only accessible when you open this page on your phone/tablet