If you are unable to purchase mobile data/phone credit on GoPulsa, please make sure you have followed these steps:

• Your GoPay balance is sufficient to make transactions
• Limit/balance in Credit/Debit card is sufficient
• The destination phone number has been entered correctly and the provider is available on GoPulsa
• GoPay PIN has been entered correctly

If you have confirmed the things metioned above and are still unable to make a transaction on GoPulsa, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet.