If the transaction fails, the balance used will be refunded automatically.

Please contact the related online store/app to confirm if the balance has not been refunded. If they direct to contact us, please report it to us know by clicking the Contact us* button below and filling out the form provided.
*) Contact Us button is only accessible when you open this page on your phone/tablet.

Note: On the form, we need confirmation of evidence as shown below to follow up the issue.