I haven't received my cashback
If you haven't received your GoPay Coins cashback, you can check your transaction History first. If it is not recorded there, kindly wait 1x24 hours, as the process to receive it may take some time.
You can also ensure that your transaction follows the Terms and Conditions of the voucher cashback.
If you have confirmed all of that, and the cashback has not been received, please report it to us by clicking button below so we can further check it for you.
As of 1 February 2023, the GoPay Merchants who offers GoPay cashback promotions only applies to McDonald's, McDelivery, and Kopi Kenangan.
If you have confirmed all of that, and the cashback has not been received, please reach us via Gojek Help page (under My Profile menu) by clicking the Contact us* below.
*Contact Us button only accessible when you open this page on your phone/tablet