I want to delete this account because I have another one.

Instead of deleting it, you can change the phone number registered in this account with the phone number registered with your other account. Fill out the form below, choose the right option, and we can help you with that. 

I don’t want to use Gojek anymore.

If you currently don't want to use Gojek services, you can log out of the account without deactivating it. But if you are so sure that you want to deactivate it, you can file an account deactivation request by:

1. For iOS users, open your Gojek App then go to My Profile page → Manage account → Delete account

2. For Android users, open your Gojek App then go to My Profile page → Help & My Tickets → About Account Menu → I want to deactivate Gojek Account

Important notes

Before deactivating your account, please make sure: 

• You have no more ongoing transactions or dues in the account you want to deactivate, such as GoPay and GoPaylater, so that we can process your application.

• Once we process your account deactivation request, we cannot transfer your GoPay balance and GoPay Coins to another account. So, make sure to withdraw or spend it all before completing this request. 

• If you want to use the identity on your old account to upgrade to GoPay Plus, you can submit the application first, then visit GoPay Plus upgrade is rejected because ID has been registered* on Help page if you receive a notification that your application has been rejected.  

*) Make sure you open the link on your smartphone