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Pay for Services on the Gojek app and Shopping at Tokopedia Using GoPay Coins

Pay for Services on the Gojek app and  Shopping at Tokopedia Using GoPay Coins
GoPay / 6 Oct 2021

Paying for transport, food, and package delivery services on the Gojek app and shopping at Tokopedia is now easier with GoPay Coins.

GoPay Coins is a universal reward currency that is given to users on applying for promotions during transactions - which will be obtained after completing the transactions.

The nominal value of 1 GoPay Coins is equal to 1 IDR. GoPay Coins expire at the end of the following year (GoPay Coins issued in 2022 will expire on 31 December 2023).

To enjoy the GoPay Coins feature, make sure you have updated to the latest Gojek app.

Notes: To use GoPay Coins in Tokopedia, you must link your GoPay account to Tokopedia- Haven't connected yet? Read more here.

Here's how to earn and redeem GoPay Coins!


GoPay Coins Promo


How to Earn GoPay Coins

Transaction at Gojek Services

GoRide/GoCar/GoBluebird

  1. Set the pick-up address and travel destination. Click Voucher option to see a list of promos you have.
  2. Pick the voucher with GoPay Coins cashback benefit. Click Apply to use the voucher.
  3. Make sure the voucher is active. Click Order GoRide/GoCar/GoBluebird to continue your order.
  4. You will get GoPay Coins cashback notification after the order is completed.

GoFood

  1. Choose the restaurant and delivery address, and complete your food order. Click the Promo option to see a list of promos you have.
  2. Pick the voucher with GoPay Coins cashback benefit. Click Apply to use the voucher.
  3. Make sure the voucher is active. Click Order to continue your order.

GoSend

  1. Set the pick-up address and delivery destination. Select the service you want to use. Select a payment method.
  2. Pick the voucher* with GoPay Coins cashback benefit. Click Apply to use the voucher.
  3. Make sure the voucher is active. Click Order GoSend to continue your order.
  4. You will get a GoPay Coins cashback notification after the order is completed.

* Promo is applicable for App 4.45 Version or later.
* Promo is applicable for GoSend Instant & Multi-Delivery Service.

Shopping at Tokopedia

  1. Add product to Cart. Click Save more with promos.
  2. See the list of GoPay Coins cashback coupons in My Coupons.
  3. Choose a coupon with benefits to GoPay Coins from the list of available coupons. Click Use Promo.
  4. Make sure the GoPay Coins cashback coupon is active. Then, click Buy.
  5. Click Pay to proceed with payment.
  6. You will get a notification after getting GoPay Coins when the order is complete.

Before using a coupon, there are several things to note:

  • Terms and Conditions apply - Make sure your order complies with the terms and conditions of using the coupon.
  • Coupon usage limits - Each coupon has a different usage limit.
  • Check coupon validity - Every coupon issued has an expiration date. Make sure the coupon used is still in the promo period.

How to Use GoPay Coins

Transaction at Gojek Services

GoRide/GoCar/GoBluebird

  1. Set the pick-up address and travel destination. Select your preferred  payment method.
  2. You can pay in full with GoPay Coins if the balance is sufficient.
  3. Make sure the GoPay Coins payment method is active. Click Order GoRide/GoCar/GoBluebird to continue your order.
  4. You can view payment details using GoPay Coins after your order is completed.

GoFood

  1. Choose the restaurant and delivery address, and complete your food order. Select your preferred payment method.
  2. You can pay in full with GoPay Coins if the balance is sufficient.
  3. Make sure the GoPay Coins payment method is active. Click Order to continue your order.
  4. You can view payment details using GoPay Coins after your order is completed.

GoSend

  1. Set the pick-up address and delivery destination. Select the service you want to use. Select your preferred payment method.
  2. You can pay in full with GoPay Coins if the balance is sufficient.
  3. Make sure the GoPay Coins payment method is active. Click Order GoSend to continue your order.
  4. You can view payment details using GoPay Coins after your order is completed.

Activate Auto-Apply Feature

  1. Click GoPay Coins icon on Gojek app homepage.
  2. Activate the Automatic toggle with GoPay Coins to use the Auto-Apply feature.
  3. Click the OK, understand button to finish setting up GoPay Coins automatically.

Shopping at Tokopedia

  1. Add the product to the shopping cart. You can pay for transactions in full using your GoPay Coins.
  2. Slide the Use GoPay Coins toggle on the payment page. Then, click Pay.
  3. Enter your GoPay PIN. Then, click Confirm.
  4. The application page will display the payment process as above.
  5. Yeay! Your payment using GoPay Coins was successful.
  6. You can view Payment Details using GoPay Coins.
  1. Add the product to the shopping cart. You can pay for some transactions using your GoPay Coins.
  2. Slide the Use GoPay Coins toggle and select another payment method. Then, click Pay.
  3. Enter your GoPay PIN. Then, click Confirm.
  4. The application page will display the payment process as above.
  5. Yeay! Your payment using GoPay Coins was successful.
  6. You can view Payment Details using GoPay Coins.

Note:

  • If partial payment uses GoPay, you must enter your GoPay PIN. GoPay Coins cannot be combined with Ovo Points and Ovo Cash.
  • If all of them use GoPay Coins, you must enter a verification code (OTP/PIN).

Frequently Asked Questions

1. What are GoPay Coins?

GoPay Coins is a universal reward currency that is given to users on applying for promotions during transactions which will be obtained after completing the transactions.

. GoPay Coins can be used for:

  • Paying for service on the Gojek app:
    • Order food on GoFood.
    • Travel with GoRide/GoCar/GoBluebird
    • Sends the package using GoSend.
  • Shopping online at Tokopedia*.

*GoPay Coins is an update from TokoPoints on Tokopedia. This change will be made incrementally across all user accounts. Other Gojek services than those mentioned above are still not available.

2. How much is 1 GoPay Coin in Rupiah?

1 GoPay Coin = Rp1.

3. How to earn GoPay Coins?

You can get GoPay Coins by

  • Paying for service on the Gojek app starts from ordering food on GoFood, traveling with GoRide/GoCar/GoBluebird, and sending packages using GoSend. Other services are still not available.
  • Shopping using a cashback coupon on Tokopedia. See full terms and conditions here.

4. How to redeem GoPay Coins?

you can exchange GoPay Coins like transaction payment discounts in:

  • Gojek services start from GoFood, GoRide/GoCar/GoBluebird, and GoSend. Other services are still not available.
  • Tokopedia for online shopping using cashback coupons.

Note: You can activate the payment feature using GoPay Coins automatically.

5. Can I transfer or withdraw GoPay Coins?

No. You cannot transfer or withdraw GoPay Coins to other users.

6. Can I cash out GoPay Coins?

No. You cannot withdraw GoPay Coins and exchange them for cash or GoPay balance.

7. Will there be an expiration date for the GoPay Coins balance?

GoPay Coins will expire at the end of the following year. Example: You have GoPay Coins issued in 2022 then GoPay Coins will expire on December 31, 2023.

8. Is there a maximum amount of GoPay Coins I can have?

There is no limit on the maximum amount of GoPay Coins.

9. Is there a minimum and maximum for GoPay Coins redemption?

There is no minimum and maximum redemption.

10. Where can I see my GoPay Coins balance?

You can see your GoPay Coins balance on the Homepage, Account page, Global Menu page, and Point Center page on Tokopedia. You can also view your GoPay Coins balance on the Homepage of the Gojek application.

11. Where can I see the history of GoPay Coins?

You can view the history of GoPay Coins on the Point Center page through the Homepage, Account, and Global Menu on Tokopedia. You can also see it through the transaction history in the Gojek application.

12. Can I set how much amount of GoPay Coins will be used for payment?

No. You cannot specify how muchGoPay Coins you want to use. You can only choose to use it or not.

13. Can I pay in full with GoPay Coins?

Yes. You can pay in full as long as the total amount of the bill is less than or equal to your GoPay Coins balance.

14. What if my transaction is partially canceled?

For canceled transactions, GoPay Coins cashback will be calculated on a prorated basis.

15. Can I make a combination of payments for Gojek* services?

Yes. You can combine GoPay Coins payments for GoFood, GoRide/GoCar/GoBluebird, and GoSend payments with other payments such as GoPay, and Debit/Credit Card, LinkAja, Jago, or cash.

*Other services will be available for GoPay Coins payments.

16. What if GoPay Coins cannot be redeemed?

Here are some things to know and ensure when you can't redeemGoPay Coins in the Gojek app:

  • GoPay Coins balance is sufficient for transactions.
  • GoPay PIN has been entered correctly.
  • GoPay account is not frozen and can be used properly.
  • Use the latest Gojek App version
  • Stable internet connection.

If your GoPay Coins cannot be used in Tokopedia, make sure your Gojek account is connected to Tokopedia and the Tokopedia PIN has been entered correctly.

17. What if the GoPay Coins received do not match?

You can check the following:

  • Terms and Conditions apply. Make sure the order complies with the terms and conditions of using the voucher or coupon.
  • GoPay Coins transaction history in the transaction history menu. Make sure the GoPay Coins balance received is in accordance with the information listed on the voucher or coupon.

18. How about my TokoPoints?

The remaining TokoPoints you have will be converted into GoPay Coins with a value of 10x. Example: If you have 1000 TokoPoints then your TokoPoints will be converted into 10,000 GoPay Coins.

19. What is the Difference Between GoPay Coins and GoClub?

GoPay Coins is a universal point system in the form of cashback balances that are given as rewards to users that are obtained after completing transactions. Meanwhile, GoPay Coins can only be used on Tokopedia. 

GoClub is a loyalty program that can be followed by Gojek users who meet the conditions that will give you points (XP) every time you make a transaction on the Gojek application. See more about GoClub here.

20. Why I didn’t see the GoPay Coins feature?

Make sure you have updated and have the latest version of the Gojek app.


Read the Terms & Conditions about GoPay Coins here!

If you have questions or need other information, you can go to the Help Page or contact customerservice@gojek.com.