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Stronger Security for Your Gojek Account with Multi-Factor Authentication (MFA)

Stronger Security for Your Gojek Account with Multi-Factor Authentication (MFA)
Gojek · 11 Jun 2020

Hi Gojekers,

It's no secret that the services available at Gojek’s Super App provide a wide range of solutions to the daily commotion of life. Starting from transportation and logistics services, food & FMCG, payment, daily necessities, entertainment, and news needs, all can be accessed directly using one application. In order for you to avoid the threat of irresponsible parties hijacking your Gojek account, Gojek launched a 2-step verification process called Multi-Factor Authentication (MFA).

Want to learn more about what is Multi-Factor Authentication and how to login from a new device with this new security feature? Click the links below to read a specific part of this blog:


What is Multi-Factor Authentication?

Oh, no! You’ve been tricked and the bad guys know your OTP (One Time Password) Code! Is this the end? Of course not! To strengthen the security of your account, here at Gojek, we doubled the security. We’ve added a second verification step that will require you to input another code called aSecurity Code

Why would you need it, you may ask? The answer is because bad guys will probably lock you out of your account and do some of the following:

  • Pretend to be you and send an unwanted or harmful chat to your contacts 
  • Empty your GoPay wallet

Therefore, Multi-Factor Authentication can help keep bad guys out even if they have your OTP code.


How to Login from a New Device with Multi-Factor Authentication

Along with the launch of the Multi-Factor Authentication, there is a new policy that you must pay attention to. Starting last year, you are only allowed to log in on one mobile device at a time. This policy was enforced to secure and protect your Gojek account.

For those of you who want to log in from a new mobile device, below are the steps to help you login from a new device using the new 2-step verification security feature:

  1. Open the Gojek application on your new device and click login
  2. Enter the mobile number registered with your Gojek account
  3. Enter the OTP (One Time Password) code that is sent via SMS 
  4. After entering the OTP Code, there will be a message notifying you that there is a login attempt on your account from a new device. You can choose to accept/reject the login attempt:
    • If you reject the login attempt shown in your previously logged-in device, the new device will not able to log in,
    • If you accept the login attempt shown in your previously logged-in device, you’ll receive a Security Code.
  5. Enter the Security Code shown on your previously logged-in device in your new device
  6. Congratulations, you have successfully logged into your Gojek account on your new mobile device!

With this latest technological innovation, Gojek is always working hard to ensure your personal data is secure and your GoPay wallet is safe. 

Remember never share any of your OTP and Security Code with anyone! Gojek will never ask for your OTP and Security Code.

If someone pretends to be from Gojek approached you and asked for your OTP and/or Security Code, please call Gojek customer service immediately at +6221-5084-9000 or e-mail to customerservice@gojek.com to report this suspicious activity.