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GoClub's XP (Experience Point) Guide for Users

GoClub's XP (Experience Point) Guide for Users
GoClub / 1 May 2022

Hi,

For those of you who haven't joined and are curious; or who have joined GoClub but still don't understand everything about XP (Experience Points), read this article carefully. We will guide you to know more about XP from what is XP, what is a multiplier, to the terms and conditions that apply. 

Click one of the points below to find out a specific part of this article:

What is XP?

Member will earn XP by completing a certain transactions. The amount of XP earned from a transaction will be calculated using the formula below:

Provided that:

  • Max. amount of XP that a member can get from a transaction is 100 XP;
  • Net Transaction is the value of transaction made in a single order minus a cashback, discount, total done with a payment method that do not qualify for XP (view XP Multiplier table) received by the member; and
  • Multiplier will be determined based on the service type and payment method used by the member in a transaction with the following conditions:

What is the Multiplier?

Multiplier is a number determined based on the type of service and payment method used by the member in a transaction with the following conditions: 

XP Multiplier

*) Strictly for selected online and/or offline merchants where payments are made through the Gojek App. Not including top-up or withdrawal and parking payments.

**) Not including orders made via portal.gosend.id and/or outside Gojek platform ecosystem

***) Only applicable for transactions made in online merchants which are not tokenized transactions, e.g. Kitabisa.

Characteristics of Tokenized Transactions

  • GoPay needs to be connected to 3rd party app
  • Payments are completed outside Gojek App
  • GoPay or GoPayLater PIN is inputted in the third party app, GoPay balance is shown in 3rd party app

An example of a Tokenized Journey (these will not generate XPs)

****) Rule also applied to transactions with combined payment between Column 2 (two), 3 (three) and 4 (four)

*****) Other payment methods not mentioned in the table above will not generate XP. E.g. e-wallets: Bank Jago/Jago Pocket and reward points: GoPay Coins. If GoPay Coins are combined with a payment method that generates XP (e.g. GoPay) , then only the amount paid with GoPay is counted) 

Calculating XP of GoFood Order with Multiple Payment Methods

Total Price

Rp100.000

Method of Payment

GoPayLater

Rp80.000

GoPay Coins utilized

(Will not be calculated for XP)

Rp20.000

XP Calculation

Total XP Granted

=(Rp80.000/5.000)x4
=64 XP

Terms and Conditions

  • XP will be given to the member in certain conditions other than detailed occasions in the table above based on our full policy from time to time.
  • XP will not be issued for orders below 5000
  • XP will not be issued for transactions & merchants suspicious of fraudulent activity 

Which Transactions Earn XP?

*) Strictly for selected online and/or offline merchants where payments are made through the Gojek App. Not including top-up or withdrawal and parking payments.

**) Not including orders made via portal.gosend.id and/or outside Gojek platform ecosystem

***) Only applicable for transactions made in online merchants which are not tokenized transactions, e.g. Kitabisa.

Characteristics of Tokenized Transactions

  • GoPay needs to be connected to 3rd party app
  • Payments are completed outside Gojek App
  • GoPay or GoPayLater PIN is inputted in the third party app, GoPay balance is shown in 3rd party app

An example of a Tokenized Journey (these will not generate XPs)

****) Rule also applied to transactions with combined payment between Column 2 (two), 3 (three) and 4 (four)

*****) Other payment methods not mentioned in the table above will not generate XP. E.g. e-wallets: Bank Jago/Jago Pocket and reward points: GoPay Coins. If GoPay Coins are combined with a payment method that generates XP (e.g. GoPay) , then only the amount paid with GoPay is counted) 

How to maintain XP?

Can my XP Expire?

Yes, only if....

...in 6 months from the current level, you only managed to collect enough XP to maintain (see column 3) and not manage to collect the XP needed to advance to the next level (see column 2), then member still stay on the current level (benefits will remain the same.) but lose the progress of the XP and return to the starting point XP of the current level. 

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