Gojek as an online transport service provider is committed in ensuring the quality of our trips. Your comfort is our top priority. You can also play a part in ensuring our services are up to standards by giving us anonymous feedback of your GoCar fleet condition.
There are two ways for you to give your feedback:
How to give feedback on your GoCar condition quality
You can find this feature when booking GoCar CEPAAAT, GoCar Comfort, GoCar Luxe and GoCar Prestige in Bandung, Solo, Jogja, and will be available in other cities. This feature is a form of our commitment to ensure the quality of our GoCar services are up to standards.
You can also give feedback on the transaction page after a trip is completed. If you are satisfied by your GoCar trip, you are welcomed to give a five-star rating and write down your appreciation for our driver in the comment box.
With this feature, you are contributing to the effort of ensuring the top-quality of our GoCar service