You and your driver will be separated with a clear shield. This helps limit direct contact and droplets – so we can ensure safety for your whole ride.
Drivers on GoCar Protect+ are fully vaccinated (with at least 2 doses), have tested negative for COVID-19, and strictly follow local protection guidelines.
GoCar Protect+ is the first and only ride-hailing service in Vietnam equipped with special air purifiers in every car. These devices can immobilize up to 99.4% of airborne bacteria and SARS-CoV-2 viruses in 2 hours.
Once registered, drivers on GoCar Protect+ will have their cars installed with safety features , including the air purifier and protective shield.
Not to worry – GoCar Protect+ drivers are showed how to use and take care of the air purifiers to maintain sufficient safety level while you're in a GoCar Protect+ ride.
Not directly, but the air purifiers can immobilize up to 99.4% of airborne bacteria and viruses in 2 hours.
The distribution of safety and hygiene tools in the GoRide and GoCar Protect+ fleets is provided to driver-partners free of charge.
We continue to ensure that all GoRide and GoCar Protect+ services comply with applicable health and hygiene protocols. Customers who do not get these facilities when ordering Protect+ services can contact hotline 1900636252, email carevn@gojek.com or leave comments or complaints in the suggestion box when they review their driver-partners after the trip.
The most important thing is that the driver-partner must be vaccinated with 2 dose. Furthermore, we choose based on driver-partners who have received the safety and hygiene tools because they can be ascertained as quality driver-partners and get the best assessment by customers regarding the implementation of health protocols.