Ensuring your safety

Our top priority is ensuring your safety on the app – always. Whether you’re a driver-partner, merchant, or customer.
Here’s how we do it every step of the way.

Before the ride

Programs and measures for creating a safe space

Driver screening

Driver-partners must go through and meet stringent background checks and requirements before driving with us.

Driver training

We conduct half-day courses which cover everything from avoiding common accidents and handling in-vehicle distractions.

Number masking

Your phone number is kept private at all times – driver-partner and customer alike.

Account security

Account features like the OTP and single-device login ensure that your account is accessible only to you.

Fraud prevention

Our team of GoTroops frequently check for mod apps, run programs to detect fraud, and penalize users that go against our community guidelines.

During the ride

Peace of mind from A to B

Personal accident insurance

All passengers and drivers are insured with free on-trip accident coverage.

Safe Trip Kit

Share your location, vehicle information, and license plate number to your loved ones.

Trip monitoring

Our tech allows for tracking of driving speed, pick-up and drop-off locations, as well as route taken every trip.

On-trip reporting

For things that just can’t wait – you can now send us feedback in real time.

After your ride

Safety beyond the Gojek car

24/7 customer service

We’ve got a full team that answers your queries, on and off the road, all day, all night.

Data security

Your personal information – including trip and payment details – is kept safely on our system.

Trip rating

You’re invited to tell us how you feel after every trip – this helps ensure the quality of users on the Gojek platform!

Follow community guidelines

You too play a part in ensuring that the Gojek experience is welcoming and safe for all! Read on to see how you can help.

GOJEK App