GOJEK

Help Centre

Help Centre

14 articles found for keyword “coverage”
14 articles found

Free accident coverage · Customer

What is the free accident coverage?

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Created with Sketch.

The free accident coverage is a protection plan powered by Marsh and underwritten by AIG. It protects all passengers throughout the duration of their trip.

GoalBetter: Protection · Driver

(FLEP) When can I make a claim?

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Created with Sketch.

The earlier, the better – make a claim as soon as you receive your MC, and no later than 30 days from it.

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Created with Sketch.

Free accident coverage · Customer

What are the benefits?

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Created with Sketch.

Medical expenses of up to S$1,000

This will be provided if the passenger gets into an accident and sustains an injury that requires medical treatment. Coverage includes hospitalization and medication.

Permanent disability and fatality coverage of up to S$15,000

If a passenger gets into an accident during the trip and suffers from loss of limb or body part function – as well as has been declared permanently disabled by the doctor –, AIG will pay the lump sum benefit as per the policy schedule.

Accident and Safety · Customer

Is there any personal accident insurance coverage on Gojek?

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Created with Sketch.

Yes, you will be covered as part of the driver-partner’s commercial insurance while you’re on the trip – from the time of your request to your drop-off.

Free accident coverage · Customer

Who gets covered by the insurance?

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Created with Sketch.

Anyone who has booked a GoCar and GoTaxi ride with a Gojek account, along with fellow passengers in the car, will be covered.

Free accident coverage · Customer

When do I make the claim?

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Created with Sketch.

Claims should be made no later than 30 days after the incident.

Free accident coverage · Customer

How can I check the status of my claim?

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Created with Sketch.

All details and links will be included in the email reply from AIG, so make sure to check your inbox regularly.

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Created with Sketch.

Free accident coverage · Customer

How do I make a claim?

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Created with Sketch.

You can initiate a claim by sending an email to Claims.SGGojek@marsh.com, indicating that you were on a trip with Gojek at time of accident. You will be provided with a claim form to collect more information.

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Created with Sketch.

Free accident coverage · Customer

What are the documents needed for submitting a claim?

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Created with Sketch.

To make a claim, you will have to have the following documents ready:

  • GoCar order number (as seen in Order history on your app)
  • Time and date of pick-up and drop-off
  • Names of driver and passengers
  • Vehicle licence plate number
  • Police report of accident
  • Medical report
  • Any other relevant information

GoalBetter: Protection · Driver

(FLEP) How much does FLEP coverage cost?

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Created with Sketch.

Driver-partners on Pro and Elite tiers don’t have to pay anything to enjoy this coverage – premiums will be fully paid for by Gojek, and you’ll receive your insurance documents automatically from Gigacover! Driver-partners on Classic and Premium GoalBetter tiers will be able to purchase this policy at highly subsidized rates.

Free accident coverage · Customer

How long does it take to process a claim?

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Created with Sketch.

Upon submission, your claim will be reviewed by AIG. Once it has been marked complete, it will be ready for processing. 

You will receive the benefits of reimbursement in the following time after all necessary documents have been provided: 

  • 15–30 working days for medical expenses (if all docs are provided)
  • 90 working days on average for claims in cases of fatality