What is Data Privacy Day? 

Data Privacy Day is an annual celebration of all things related to data privacy, no surprise there. It was introduced by the Council of Europe in 2007 to celebrate the signing of the first legally binding international treaty relating to data protection. The aim of Data Privacy Day is to empower businesses and individuals to raise awareness about why privacy matters. 

At Gojek, the protection of your personal data is our top priority, and we implement strict data protection measures that follow applicable laws and industry best practices. By ensuring the confidentiality and integrity of your personal data, we are providing greater safety and convenience for everyone in our ecosystem. 

One of the measures include number masking. This means that when you communicate with your driver via SMS or call, both your mobile numbers are hidden. Only masked numbers are shown – which means better privacy for all!

The most common data privacy issues today include scam and phishing attempts. 

Scams

A scam is a trick used to cheat someone out of something, especially money. 

Phishing

Phishing is a type of social engineering attack often used to steal your data and critical information, including your One Time Password (OTP) and credit card numbers. These attackers may pretend to be part of Gojek, our partners, vendors, agents, or employees, and will try to trick you into sharing your personal information or credentials by saying that it is needed to complete a transaction or to give you a special promo.

How to spot scam or phishing activities

• You don’t recognize the sender/caller, or their email address/telephone number
• The message contains typos and other errors
• The subject line and contents do not match
• The offer looks too good to be true
• The offer contains an urgent end date
• The sender/caller will ask you to do specific actions, such as to forward an email to a personal/suspicious address, or to transfer or send money to a personal bank account
• The sender/caller may offer you money to do these actions
• The email/message contains a virus warning or spam alert
• The email/message contains suspicious attachments or documents, which may include (.exe) files

How to avoid scams or phishing

• Do not ever share your credentials or personal data (OTP code, verification code, debit/credit card number, telephone number, email, biological mother’s name, etc.)
• Be wary of any caller who claims to be a Gojek representative and is using a private number
• Be cautious if someone tells you that you have won a contest and are eligible to receive something of value, such as a voucher, cashback, special promo, or cash
• Check our official website or social media pages to see if the promos or programs mentioned are true
• Double check before transferring money to anyone (including during the purchase of goods, services, or when topping up anyone’s bank account)
• Say no to any payment requests – all official transactions must go through the Gojek app
• Report any suspicious activity through Gojek’s official customer service
• If you are a victim of cybercrime, make a report at the police station

To avoid any type of fraud, never share your OTP code with anyone, including Gojek! We will never ask you for it – we promise.

Immediately contact Gojek if you run into any issues or receive a suspicious request. Here’s how to contact us: 

• Visit the Help menu on your Gojek app or the Help Center on the Gojek website
• Email: support.sg@gojek.com 

Here are Gojek's official social media accounts:

• Instagram: @GojekSG
• Facebook: Gojek Singapore

Remember! Gojek will never ask for any codes or passwords from you.  Never share your OTP code with anyone, even if it is someone who claims they are from Gojek.

Only YOU should know your code, so keep it confidential! Please also share this information with your family and friends.

We hope this blog has given you a better understanding of what scam and phishing attempts are, as well as how to spot suspicious activities. Once again, Happy Data Privacy Day everyone!

Best regards,

Gojek Group Data Protection Officer