As of April 2024, Gojek has partnered with Zig by ComfortDelGro – Singapore’s largest metered taxi fleet – for GoCar trips. This means that occasionally, anyone who books a GoCar ride may get matched with a Zig by ComfortDelGro vehicle.
From 27 Aug 2026, we’ll also be sending your GoTaxi booking requests to our friends at Zig by ComfortDelGro. With a wider pool of drivers and vehicles getting your booking, you’ll get a better chance of getting a metered ride in less time.
How it works:
- You book a GoCar/GoTaxi ride as usual
- Your request gets sent to Zig by ComfortDelGro too
- You may get matched to a taxi cab from Zig by ComfortDelGro
How much will you pay?
Whether you’re on GoCar or GoTaxi, you’ll pay the amount stated on your app, plus any additional fees (e.g. Toll fees).
Everything else in the booking process remains the same! All you have to do is key in your pick-up and drop-off destinations as usual and choose GoCar / GoTaxi.
Psst: if you’re travelling with a child between under 1.35m in height, booking a GoTaxi means you won’t need an additional booster seat.
FAQs
Why is a Zig by ComfortDelGro taxi picking me up?
Sending your ride requests to Zig by ComfortDelGro’s fleet of taxis means getting a higher chance of being assigned to a driver – so you’ll wait less.
How will I know that I’ve been assigned a Zig by ComfortDelGro taxi?
If you’ve been matched with a Zig by ComfortDelGro taxi, the Zig by ComfortDelGro icon will appear as your driver’s picture. You’ll also be able to see the vehicle type and plate number.
How much will I pay if I get matched with a Zig by ComfortDelGro taxi?
Whether you’re taking a GoCar or GoTaxi, you’ll pay the amount shown in your app, plus any additional fees (e.g. Toll fees).
For GoTaxi rides, the amount shown in the app includes the metered fare displayed in your vehicle, Gojek's platform fee, and any other applicable fees, all of which will be clearly indicated.
Can I change my pick-up or drop-off point, or add multiple destinations if I get a Zig by ComfortDelGro taxi?
Regardless of whether you’ve booked a GoCar or GoTaxi, you will not be able to change your pick-up or drop-off points or add destinations along your route on the Gojek app if you’re matched with a Zig by ComfortDelGro vehicle.
However, if you are taking a GoTaxi (metered fare), you can inform the taxi driver on whether he can accommodate the changes. Note that the fare may change according to the meter.
I can’t send messages to my driver.
The live chat feature is unfortunately not available on rides with Zig by ComfortDelGro taxis – but you can still give them a call, as usual. Your numbers will remain masked for privacy.
I left an item in a Zig by ComfortDelGro taxi.
Not to worry – you’ll still be able to reach out to your driver via call. All you need to do is go to My Orders > History, and choose the relevant trip. Or else, you can write in to Gojek via Help > Lost & Found.
I want to leave a tip to my taxi driver.
Thank you for your generosity! Unfortunately you won’t be able to tip via the app if you’re matched with a Zig by ComfortDelGro vehicle, but you can always leave a cash tip instead.