Cancellations are part and parcel of everyday life – we understand! Sometimes you no longer need a GoCar, and other times you’ve accidentally put in the wrong pick-up point. We’re here to help guide you through Gojek’s cancellation fee policy.
You will be charged $4 if you cancel:
How do I avoid getting charged a cancellation fee?
You will not be charged if you cancel:
Tip: Make sure to book a ride only when you’re ready to go and/or already waiting at the pick-up point!
Why have a cancellation fee?
The cancellation fee helps ensure a smoother and fairer experience for all users on the platforms, including your drivers!
Can I use vouchers to offset any cancellation fee?
Unfortunately, no – vouchers cannot be used on cancellation fees.
I think I’ve been wrongly charged a cancellation fee.
Not to worry, we’ve got your back! Reach out to us via in-app help and we’ll help you get things sorted as soon as possible.
My driver is still completing another trip. Will I be charged if I cancel now?
Not to worry – you'll only be charged a cancellation fee if you cancel after 5 minutes from when your driver makes their way to you – that is, after they complete any previous trip.
For more on cancellation fees, click here.