If you’ve left something near and dear at the back of a GoCar, here’s how to get your item(s) back. Choose one of the three ways:
You can do this within 2 hours after you’ve completed a trip, and the chat history will remain available for 24 hours.
We strongly encourage you to provide a token of $10 to the driver for their time and effort in returning the item!
Note that Gojek will not be held responsible for the condition in which lost items are returned to GoHub. In this case, “lost items” can refer to any forgotten, misplaced, or abandoned item including personal electronic devices, wallets, cash, keys, documents, luggage, etc.
Perishable items will be disposed of immediately due to health and safety reasons – along with its container. All lost items will be kept for 3 months, then disposed of or donated.