Here at Gojek, your safety and security remains our top priority. Sometimes the unexpected happens – and if they do, we want you to have peace of mind, knowing you’re well protected when on the road.
As such, we’ve partnered up with Etiqa to provide free accident coverage that covers you for every trip you take with Gojek.
What benefits will I get?
Powered by Etiqa
This will be provided if the passenger gets into an accident during the trip and sustains an injury that requires medical treatment. Coverage includes necessary medical expenses incurred.
Powered by Etiqa
You will receive a lump sum of up to S$15,000 if you get into an accident whilst on a trip that results in permanent disability or accidental death.
Who are the ones covered?
- You
A customer who has booked and rode in a GoCar ride with a Gojek account
- Fellow passengers
- Your Gojek driver-partner
Anyone else riding along with you, regardless of whether they have a Gojek account
Other FAQs
How do I opt in for the free accident coverage?
You don’t have to opt in at all – as long as you book a trip with Gojek, you are automatically protected.
How do I make a claim?
You can initiate a claim by sending an email to SGGojek.claims@etiqa.com.sg, indicating that you were on a trip with Gojek at time of accident. You will be provided with a claim form to collect more information.
Prepare the following bits of information and proof/documentation:
- GoCar order number (as seen in Order history on your app)
- Time and date of pick-up and drop-off
- Names of driver and passengers
- Vehicle licence plate number
- Police report of accident
- Medical report
- Any other relevant information
Complete and email the claim form (provided by Marsh) along with other claim documents to SGGojek.claims@etiqa.com.sg.
When do I make the claim?
Claims should be made no later than 30 days after the incident.
For more FAQs, click here.
The personal accident insurance policy is underwritten by Etiqa Insurance Pte. Ltd., a member of Maybank Group. Gojek is the policyholder and you will receive the benefits as the insured person. Coverage is underwritten by Etiqa Insurance Pte. Ltd., a member of Maybank Group. Protected up to specified limits by SDIC.