Hi driver-partner,
Since the reduction of service fees from 15% to 10%, we’ve seen drivers across tiers increase their overall earnings per trip from fares by 10% on average. This is in line with our long term goal to help you earn more per trip without reliance on incentives.
As a result, we will be revising the daily incentive payouts from 8 Dec 2023 while focusing on continued fare enhancements. On top of that, we will:
Details on all changes below:
Daily incentives*
One extra point is added for GoCar XL, GoCar Kids, GoCar Kids XL, and GoCar Premium service types. There is no change to the rest of the points structure or requirements.
*Limited time only - to be reviewed periodically based on market conditions at Gojek’s discretion.
Peak hour flash incentives (Limited time only)
As demand for rides has increased during this time period from 5PM-7:59PM, we are offering added bonuses on top of daily incentives if you hit the minimum trip targets. The payout amount and trip targets will differ based on your current GoalBetter tier.
FAQs
Q: Is there a requirement to qualify for the new peak hour flash incentives? What do I need to do to be eligible?
A: You must hit the minimum trip requirement based on your GoalBetter tier and maintain a 90% completion rate and 60% acceptance rate during the incentive period from 5PM-7:59PM.
However, note that the higher your completion and acceptance rate, the more orders you will receive as our system recognizes that you are more likely to accept and complete the order. This ensures service reliability and excellence on our platform for all users.
Q: When will I receive the new peak hour flash incentives payout if I qualify?
A: You will receive the payout to your Earnings Wallet within an hour of the scheme’s end time, and if you’ve met the requirements of 90% completion rate and 60% acceptance rate.
Q: Will there be service fees on the new peak hour flash incentives payout?
A: No, there are no additional service fees on the payouts.
Q: How are the points/distance calculated?
A: Points are allocated based on the distance calculated between the pickup point and destination within the Gojek system and are final.
Q: Will all trips be eligible for the new peak hour flash incentives?
A: All GoCar, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium trips are eligible for the daily incentives. However, GoTaxi trips will NOT qualify for the points incentives.
Q: Will I be able to see the incentive schemes in the GoPartner app?
A: You will be able to see the incentive scheme details under Earnings > Incentive tab within the GoPartner app.
