Enhanced Monthly Loyalty Rewards: Up to 0% service fees and more!

Dear driver-partners,

We’ve enhanced your Monthly Loyalty Rewards and upgraded your GoalBetter initiatives to continue protecting the overall earnings of loyal driver-partners:

What’s new:

• 👍🏽 Enhanced Monthly Loyalty Rewards: Enjoy reduced service fees on all trips - with up to 0% service fees (previously only 6.5%) 
• 👍🏽 Quicker tier qualification based on past 3 consecutive months of driving: Upgrade to a higher tier faster based on tier assessment at the start of every month (instead of every quarter) to unlock better benefits
• 👍🏽 Continue to enjoy tier protection for at least 3 months: Upon achieving your tier, you will continue to enjoy your tiered benefits for a minimum of 3 months without worrying about being downgraded
• 👍🏽 Easier tracking of progress: Track your personalised tier progression, trip milestones, and loyalty rewards within the GoPartner app
• 👍🏽 Timezone alignment to 12AM: Aligned with GoalBetter trip accumulation for ease of tracking

Enhanced Monthly Loyalty Rewards (Up to 0% service fees) 

What’s new:

• Enjoy reduced service fees on all trips - up to 0% (previously only 6.5%)
• Paid out via monthly rebates to your Earnings Wallet upon hitting your trips and performance requirements (based on your GoalBetter tier and GoFleet status on the last calendar day of the month). 

What this means: 

• Elite GoFleet driver-partners enjoy up to 0% service fees - that means they get to bring home ALL their earnings!

T&Cs 

• Complete a minimum of 500 trips each month
• Maintain at least 80% in average monthly performance 
• Receive the payouts on the first day of the following month at 1AM.
• There will be no proration of GoFleet-exclusive incentives if driver-partners join/leave the GoFleet program at any point during the month. GoFleet-exclusive incentives are applicable either to all or none of the trips in any month.
• Driver-partners are considered a GoFleet driver-partner only upon verification and approval by GoFleet after an enrolment request is submitted to GoFleet by GoFleet Partners.
• GoFleet driver-partners will not be considered a GoFleet Driver-Partner anymore once their GoFleet Partners disenroll them.
• GoFleet driver-partners shall be eligible for the payout of GoFleet-exclusive incentives on all trips in the month only if they remain as an approved GoFleet driver-partner on the last day of that month. If they are no longer a GoFleet driver-partner on the last day of that month, all trips in that month will only be subject to the incentive tier applicable to all drivers.

New tier qualification & protection - quicker and better

What’s new: 

• Quicker tier qualification based on past 3 months of driving: Get upgraded to a higher tier faster based on tier assessment at the start of every month (instead of every quarter) to unlock better benefits

What this means:

• You can upgrade your current tier from 1 Feb (based on trips completed from past 3 months, i.e Nov-Jan) instead of the usual fixed quarterly cycle (i.e Apr).

Example

If you are currently a Pro tier driver, you can upgrade to the Elite tier if you hit the trip requirements to qualify for the Elite tier based on trips completed the past 3 months (Nov-Jan).

💡What this means: Mr Lim enjoyed a quicker tier qualification to the Elite tier while being tier protected for 3 months in the Pro tier 

Based on the current 3-month cycle qualification, Mr Lim would have needed to wait till 1 Apr to enjoy a tier upgrade to Elite. However, the new tier progression is based on the past 3 months of driving (i.e Nov-Jan), hence Mr Lim qualified for the Elite tier by a month earlier! 

Enjoy tier protection for at least 3 months

Example

💡What this means: Mr Ong enjoyed his Elite benefits for 3 months, and subsequently an earlier tier qualification instead of the usual fixed quarterly cycle

Although he did not requalify as an Elite tier driver on 1 Apr, by completing more trips in the same month, he managed to qualify for the Elite tier again on 1 May just a month later (based on trips from Feb-Apr), securing his Elite tier membership for the next 3 months.

In-app tracking & rewards visibility

Keep track of your effective service fee and estimated rewards based on your tier through the driver app. See below example of a Premium non-GoFleet driver:

Note: Gross earnings include Edit Destination Fee, Multi-destination Fee, and Fees from GoCar Kids/GoCar XL Kids trips.

GoalBetter benefits for all drivers

Visit our GoalBetter website for more details on your tiered benefits, or tap on the GoalBetter portal within your GoPartner app: 

• ✅ Earnings protection: Prolonged medical leave insurance with Gigacover
• ✅ Fuel savings: Up to 34.4% with Esso
• ✅ Health protection: Free accident coverage for every trip, free critical illness cover and free annual health screening (including your family members)
• ✅ Lower operational costs: Car wash and grocery discounts 

For more details on all initiatives that take effect from 1 Feb, visit gjk.sg/lookingahead

FAQs

Q: Who is eligible for the enhanced Monthly Loyalty Rewards?

A: From 1 Feb, Classic and Premium non-GoFleet driver-partners will also get to enjoy the Monthly Loyalty Rewards, alongside existing tiers who will continue to be eligible.

Your GoalBetter tier will now be refreshed on a 3-month rolling basis (based on past 3 months of driving, eg. Nov-Jan) instead of fixed quarterly cycles. 

Q: What is the start and end period of the trips requirement for the Monthly Loyalty Rewards?

A: Trips from the 1st day of the month, 12AM, to the last day of the month, 11:59PM, will be taken into consideration to determine your Monthly Loyalty Rewards. 

Q: How will the enhanced Monthly Loyalty Rewards work? When will I receive the payouts?

A: You will continue to receive your Monthly Loyalty Rewards via service fee rebates, paid out monthly to your Earnings Wallet on the 1st of the following month at 1AM.

Q: Is there a requirement for the enhanced Monthly Loyalty Rewards?

A: For the Monthly Loyalty Rewards, you will need to meet an average monthly performance requirement of 80% and achieve at least 500 monthly trips.

Q: How are the enhanced Monthly Loyalty Rewards calculated?

A: The monthly performance requirement is 80%. This means that for the entire calendar month, you should have completed at least 80% of the total orders received, in order to qualify for the monthly performance requirement.

Your performance is calculated as: total trips completed / (total trips received - total passenger-cancelled trips).

Q: How does being a GoFleet driver-partner contribute to the Monthly Loyalty Rewards?

A: Being a GoFleet driver-partner gives you lower service fees when you drive! Elite GoFleet drivers drive with as low as 0% service fees and take home all their earnings every month. For more examples on the various scenarios of being a GoFleet driver-partner, see below: 

Example 1: Mr Lim is an approved GoFleet driver-partner on 15 Jun and stays throughout the month of Jun (Eligible for GoFleet-exclusive incentives in Jun)

If Mr Lim is approved as a GoFleet driver-partner on 15 Jun, he will receive GoFleet-exclusive incentives for every trip in June, including 1-14 Jun, on the first Tuesday of Jul.

Example 2: Mr Lim is an approved GoFleet driver-partner on 15 Jun but leaves the program on 30 Jun (NOT eligible for GoFleet-exclusive incentives in Jun)

If Mr Lim is approved as a GoFleet driver-partner on 15 June but is no longer a GoFleet Driver-Partner on 30 Jun, he will not receive any GoFleet-exclusive incentives for every trip in Jun because he needs to remain as a GoFleet driver-partner on the last day of Jun to qualify.

Example 3: Mr Lim rents a car from GoFleet on 28 Mar but is not approved until Apr (NOT eligible for GoFleet-exclusive incentives in Mar)  

Mr. Lim rents a car from a GoFleet Partner on Tuesday, 28 Mar 2023 and starts driving while pending approval to be enrolled into the GoFleet program. He only becomes approved by GoFleet the following Monday, 3 Apr 2023, and will not receive any GoFleet-exclusive incentives for every trip in Mar 2023 on 4 Apr 2023, which is the first Tuesday of Apr 2023. Similar to Example 2, this is because Mr Lim was not considered a GoFleet Driver-Partner on the last day of Mar 2023, hence not eligible for any GoFleet-exclusive incentives in that month.