All driver-partners enjoy better earnings on every trip!
We've made long-term improvements to help you to take home more earnings per trip for a stable livelihood with us. On top of better earnings that last, you can also expect enhancements to your app and driving experience over the next few months as we move Forward Together.
Quick links:
🔹 10% service fees for all trips
🔹 Up to $120 peak hour earnings booster
Full details and FAQs below.
Say hello to more earnings per trip - instantly.
Based on our findings, 1 in 2 drivers want lower service fees for better earnings, so that’s exactly what we’ll do.
Starting 21 June 1AM, we’ll be reducing our service fees from 20% to 10%, so you can earn more immediately on every trip - no strings attached. This is a long-term commitment we are making at least until the end of 2022 to give you greater assurance and stability when you drive with us.
🔹 There are no performance requirements for the lower service fees.
🔹 All driver-partners are eligible for the lower service fees regardless of their GoalBetter tier.
🔹 For Gojek taxi drivers, the service fee of $0.60 for GoTaxi trips will continue to apply.
Turn every minute on the road to cash
Enjoy a $3 flat fee for far pick-ups of 3km or more to better reward you for your extra efforts.
Weekly payouts will be made to your Earnings Wallet on the following Tuesday, 1PM. We’re working on an automated payout per trip with in-app visibility - so stay tuned for more improvements!
🔹 There are no performance requirements.
🔹 All driver-partners are eligible for the $3 flat fee for far pick-ups.
🔹 Only GoCar trips are eligible for the $3 flat fee for far pick-ups.
[Updated 27 October 2021]
From 4 November 2021 1AM:
We apologise for our inaccurate calculation for back-to-back trips, which might have resulted in you receiving additional far pick up payments – rest assured that we will not be clawing back any overpaid amounts and that there are no changes to the incentives calculation for regular far pick-up trips.
Example (back-to-back trip)
Mr Wong is currently on a trip to fetch a customer from Vivocity to Clarke Quay Central. Halfway through the trip as he’s driving by Guoco Tower at Tanjong Pagar, he receives and accepts a booking request for a trip from Plaza Singapura to ION Orchard.
Current trip: Vivocity to Clarke Quay Central
Next trip: Plaza Singapura to ION Orchard
Before 4 November:
Based on the distance from his location at the time of receiving the booking request at Guoco Tower to the second customer’s pick-up point at Plaza Singapura (4.0km), he will receive a $3 far pick-up incentive for the second trip.
After 4 November:
With the calculation change, the pick-up distance will be calculated from the first drop-off point of Clarke Quay Central to the second customer’s pick-up point of Plaza Singapura (2.0km) instead. He will not receive a $3 payout as the second trip will not be considered a far pick-up.
With the lower service fees and higher far pick-up payouts, your earnings for every trip completed will increase. These improvements are here to stay, so you can be assured of better earnings that last for a sustainable livelihood.
On top of these fundamental improvements to your earnings per trip, you can also make your earnings sweeter with new peak hour boosters, while enjoying the peace of mind that comes with our new monthly safety net.
Aim for up to $120 in peak hour boosters to make your earnings even sweeter during these peak hours - available every day:
Pro-tip: Aim for the highest booster tier of $120 daily during the weekends from Fridays to Sundays, when demand is 30% higher.
Payouts will be made to your Earnings Wallet within one hour of achieving each tier.
Example
🔹 Minimum daily performance of 80% is required to receive the peak hour booster.
🔹 The peak hour booster is available every day.
🔹 All driver-partners are eligible for the peak hour booster.
🔹 Trips completed on GoCar will receive 1 base point and extra peak hour points, depending on the timing of the trip.
🔹 Trips completed on GoTaxi will only receive 1 base point and will NOT be eligible for extra peak hour points.
[Updated 24 September 2021]
From 1 Oct 2021 1AM:
Our monthly safety net continues to protect your earnings - now up to $9,300 with the addition of a new tier of 700 trips. This new tier caters to driver-partners who have been performing well and are looking for new targets to achieve.
If you’ve completed the minimum number of trips and your total monthly earnings are less than the amounts in the table below, we’ll top up the difference.
Starting 1 Oct 2021 1AM, the calculation of the top up amount will be updated. The difference to be topped up will be based on your total earnings (subject to 10% service fees), which are inclusive of gross trip fares, daily peak hour earnings boosters, far pick-up incentives, and any additional incentives and fees such as cancellation fees, multi-destination fees and edit destination fees.
NOTE: The additional GoFleet amount that will be included in your monthly safety net is prorated based on the number of trips completed while you are in the GoFleet program.
Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.
Example
Mr Lee is a Premium driver-partner who is part of the GoFleet program. He completed a total of 500 trips in the month with an average performance of 90%, and managed to earn $4,900 in nett total earnings.
Since he qualifies for the monthly safety net of $5,600, he will receive a top-up (subject to 10% service fees) of the difference between the monthly safety net and his total earnings for the month.
E.g. Top-up = ($5,600 - 10% service fee) - $4,900 = $5,040 - $4,900 = $140
For more detailed examples for GoFleet driver-partners, refer to gjk.sg/gofleet
🔹 Minimum average monthly performance of 80% is required to qualify for the monthly safety net.
🔹 Only Premium (GoFleet only), Pro, and Elite GoalBetter tier driver-partners are eligible for the monthly safety net.
🔹 The top-up amount for the monthly safety net is based on total earnings for the month. Total earnings are inclusive of gross trip fares, daily peak hour earnings boosters, far pick-up incentives, and any additional incentives and fees such as cancellation fees, multi-destination fees, and Edit Destination fees.
🔹 The calculation of the top-up amount is based on nett trip fares. The final amount that will be topped up is subject to 10% service fees.
🔹 For Pro and Elite driver-partners who joined GoFleet within the month and have completed more than 700 GoFleet trips, your monthly safety net will be increased by the full additional GoFleet amount of $150 or $300 respectively, without proration.
🔹 Only GoCar trips will count towards the trips requirement for the monthly safety net.
10% service fees
Q: When will the 10% service fees be applicable?
A: From 21 June 2021 at 1AM until at least the end of 2022.
Q: Will the 10% service fees be paid out to me separately?
A: From 21 June onwards, the reduction in service fee from 20% to 10% will automatically be applied to every trip, so you can earn more immediately. There is no need to wait for a separate payout.
At the end of the trip, you will be able to see your nett earnings immediately.
Q: Does the 10% service fee apply to all charges?
A: The 10% service fee applies to the gross trip fare, excluding ERP and platform fee.
Q: I am a Taxi driver, does this mean I will not get weekly payouts anymore?
A: You will no longer need to wait for your 10% service fee rebates to be paid out on a weekly basis, as only 10% service fees will be immediately applied to each GoCar trip. There is no need to wait for a separate payout.
Q: What are the service fees for GoTaxi trips?
A: The service fee for GoTaxi trips is $0.60.
Far pick-up incentives
Q: Who pays for the far pick-up incentives?
A: The far pick-up incentives will be paid by Gojek to driver-partners. This incentive is separate from your trip fare, so please do not collect this amount from the customer.
Q: Is the far pick-up incentive service fee deductible?
A: No, this incentive is not subject to 10% service fees.
Q: How is the pick-up distance determined for this incentive?
A: The incentive will be calculated based on the pick-up routing distance determined by the Gojek GoPartner app.
For back-to-back orders, pick-up distance is calculated based on the driver’s location at the time of receiving the booking request.
You will only get the incentive if the pick up distance is above 3km.
Q: When will I receive the far pick-up incentives?
A: You will receive the far pick-up incentives for Monday, 1AM to the following Monday, 12:59AM, on every following Tuesday in your Earnings Wallet.
Q: Who is eligible for the far pick-up incentives?
A: All driver-partners who complete GoCar trips are automatically eligible as long as the pick-up distance is more than 3km and the order is completed. GoTaxi trips are not eligible for the far pick-up incentives.
Q: How would I know whether I’ve received the far pick-up incentives?
A: The far pick-up incentives will be reflected in your Gojek Earnings Wallet upon payment with the description ‘Far pick-up incentive’ every Tuesday. In addition, you should also be able to see this under the Incentives section of your weekly earnings statement.
Daily peak hour boosters
Q: When will I receive the peak hour booster if I am eligible?
A: You will receive the payout for the peak hour booster to your Earnings Wallet within an hour of hitting the respective points tier and meeting the performance requirement.
Q: Will there be service fees on the peak hour booster payout?
A: No, there are no additional service fees on the payouts.
Q: Is there a performance requirement for the peak hour booster?
A: Yes, you will need to meet the performance requirement of 80% in order to be eligible for the payout.
Q: Will both GoCar and GoTaxi trips be eligible for the peak hour booster?
Yes, however do note that GoTaxi trips will only be awarded 1 base point regardless of trip timing. The peak hour points are only applicable for GoCar trips.
Q: Will I be able to see the incentive schemes in the GoPartner app?
A: You will be able to see the peak hour booster details on the Incentive tab within the GoPartner app.
Minimum earnings monthly safety net
Q: When will the monthly safety net be applicable?
A: The minimum earnings monthly safety net starts from 1 July 2021.
Q: Who is eligible for the monthly safety net?
A: Premium (GoFleet only), Pro, or Elite GoalBetter tier driver-partners will be eligible for the monthly safety net. Drivers who are under Classic tier and Premium drivers who are not under GoFleet will not be eligible for the monthly safety net.
Your GoalBetter tier will be refreshed on a quarterly basis.
Learn more about how to upgrade your GoalBetter tier here: gjk.sg/goalbetter
Q: What is the start and end period of the monthly safety net?
A: Earnings from the 1st day of the month, 1AM, to the 1st day of the following month, 12:59AM, will be taken into consideration to determine your top-up amount if you qualify for the monthly safety net.
Q: Will the previous month's safety net top-up be considered as part of the current month's total earnings?
A: No, the previous month's top-up amount is not considered as part of the additional incentives for the current month's total earnings.
For example, September's top-up amount payout which was made on 5 Oct will not be considered part of October's total monthly earnings.
Total earnings are inclusive of gross trip fares, daily peak hour earnings boosters, far pick-up incentives, and any additional incentives and fees such as cancellation fees, multi-destination fees, and Edit Destination fees.
Q: When will I receive the top-up amount for the monthly safety net?
A: Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.
Q: Is there a performance requirement for the monthly safety net?
A: For the monthly safety net, you will need to meet an average monthly performance requirement of 80%.
Q: How is the monthly performance requirement calculated?
A: The monthly performance requirement is 80%. This means that for the entire calendar month, you should have completed at least 80% of the total orders received, in order to qualify for the monthly performance requirement.
Your performance is calculated as: total trips completed / (total trips received - total passenger-cancelled trips).
Q: Will the Edit Destination fee be counted towards my total earnings as part of the calculation for the monthly minimum earnings safety net?
A: Yes. From 1 October 2021, the Edit Destination fee will be included in the calculation of the monthly safety net.
