*Updated as of 7 Feb 2023
Welcome to Gojek!
As a Gojek taxi driver, you’ll get to enjoy:
New Gojek taxi driver?
Get started with our training handbook!
As a Gojek taxi driver, you will be allocated trip requests from both the newly launched GoTaxi (metered fares) service, as well as the existing GoCar (flat fares) service. This means that you’ll have even more opportunities to receive trip requests and thus more earnings in less time on our platform.
$3 flat fee for far pickups to reward you for your extra efforts (GoCar trips only)
Had to travel 3km or more to reach the pickup point? You'll receive a flat fee of $3 to reward you for your extra efforts (GoCar trips only).
More info: gjk.sg/incentives
Up to $120 in daily trip incentives
With a minimum daily performance of 80%, you'll be able to make your earnings even sweeter, with up to $120 in daily trip incentives.
More info on GoTaxi: gjk.sg/gotaxi
For more information on Gojek's latest incentives, click here.
How does this work?
More FAQs
Sign up process
Q: What are the requirements to join as a taxi driver-partner on Gojek?
Q: Which taxi companies do you accept?
A: We welcome all ComfortDelgro, CityCab, Trans-Cab, SMRT, Premier, Prime and HDTT taxis.
Q: What documents will I need to bring for onboarding?
A: Please prepare all the documents here to get your account activated:
For more details, click here.
Q: What phone models and versions do I require?
A: Currently Gojek only supports Android phones, with Android version 5 and above. For optimal performance, we recommend devices which support Android version 6.0 or above, 2GB RAM, more than 16GB of storage and the latest security updates from Google.
Q: I cannot download the GoPartner app on my new Huawei phone. Why?
A: Due to government restrictions in the US, newly released Huawei phones after 16 May 2019 will not be able to utilize Google’s apps and services.
As Gojek’s driver app uses Google services such as Google Maps, new Huawei phones that don’t have Google services, specifically the Huawei P40 and P40 Pro, Mate 30 series, Mate Xs and Honor 30 series, will not be able to support the new GoPartner app. We apologize for the inconvenience and will explore solutions on how to work around this restriction.
Gojek benefits
Q: What kind of benefits do I get as a Gojek driver-partner?
A: On top of incentives, you’ll also enjoy benefits from GoalBetter - Gojek’s driver benefits program (fuel rebates, prolonged medical leave insurance, subsidised medical consultation)
Read more here.
Q: Is there a service fee (commission) for driving with Gojek?
A: Service fee is 15% for GoCar trips and $0.60 for GoTaxi trips. Read more here.
Getting support
Q: Where can I get help?
A: Book an appointment via gjk.sg/gohubappt and visit our in-person support centre at 38 Sin Ming Lane, Mon–Fri: 10AM–6PM
If you already have an active account, you can submit a ticket via our Help Centre. Alternatively, you can write in to drivercare.sg@gojek.com.
Q: How do I update or add a new vehicle?
A: You will be able to edit your vehicle details directly using the driver app.
Simply submit the necessary documents and await your confirmation – we’ll let you know of the outcome via the Driver app within 2 hours.
For more information, click here.
On-trip help
Q: Help! A customer has left something in my car.
A: With our new chat feature, you’ll be able to reach out to the customer directly to arrange for the item to be returned. You can communicate with your customer for up to 2 hours after the trip is completed, and exchange contact details if you require more time to return the item. The chat history will be available for 24 hours from the trip completion. More details: gjk.sg/directchat
You may also return the lost item(s) to GoHub at 38 Sin Ming Lane, Mon–Fri: 10AM–6PM.
If you need any assistance, please email us at drivercare.sg@gojek.com.
If you are unsure of who the item belongs to, please return it to your respective taxi company office.
Q: My customer changed their mind and wants to change their drop-off point.
A: If your customer wants to change their destination, please advise them to do so on their Gojek app. Once done, it will be reflected on your Gojek Driver app. Your route and fare will be updated automatically.
Q: Can customers add multiple stops to their booking?
A: Yes, customers can add up to 2 additional stops before completing the trip at the final location (Total 3 stops). More details on Gojek’s multi-destination feature here.
Q: Does Gojek have cancellation fees?
A: Yes. A $4 cancellation fee will be given to you when your customer cancels:
Read more here.
Q: Do I have to do anything when on a Gojek trip?
A: Once you accept a Gojek job, you will need to change your status to ‘Busy’. Upon pick-up, you’ll have to change your status to ‘Hired’.
Q: Why can’t I receive Gojek trips from the Airport?
A: Changi Airport only allows taxis to accept conventional trips from the taxi line. Should you wish to pick up passengers from the airport, you’ll need to turn off the Gojek app and join the taxi stands in the Arrival areas of each terminal.
