💰 Incentives update: Daily, Monthly & Far pickup incentive

Dear driver-partners,

We’ve been on a continuous journey to improve your driving experience and provide you with stable and sustainable earnings. Through your feedback, we know that many drivers prefer greater flexibility on when to drive and the freedom to choose trips to complete. 

That is why from 14 Aug 2023, you can expect updates on the daily incentives (points scheme trial for all drivers), as well as adjustments on Monthly Loyalty Rewards and far pickup incentives. 

Additionally, performance requirements will be waived in Aug 2023 for the following:

• Monthly Loyalty Rewards: You only need to hit 500 trips in Aug to enjoy the existing Monthly Loyalty Rewards.
• GoalBetter tier qualification/requalification: Only your (1) Trip count and (2) Rating for the past 3 consecutive months will be considered as part of the qualification or requalification criteria. 

*All incentives and requirements are subject to change at Gojek’s discretion.

Quick links: 

🔹Daily points incentives (Full day)

🔹Monthly Loyalty Rewards adjustment

🔹Far pickup incentive revision

🔹GoalBetter tier qualification/requalification

🔹FAQs

Why completion rate and not performance requirement? 

• More flexibility: You can now choose the trips you want to complete
• Improves customer experience: Reduces the number of cancellations experienced by customers, leading to a better experience and translating to more trips and earnings for you.
• Improves fares: Allows our system to better learn what is a good and acceptable fare for drivers across trip distances, which then helps to adjust the fares towards driver preferences in the future.

What is the difference between performance requirement and completion rate?

• Performance measures orders completed based on orders received (excludes customer-cancelled orders), while completion rate measures orders completed based on orders accepted (which means you can choose and not accept all orders received).  

Refer to the formula below to calculate your completion rate.

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1. Daily Points Incentives (Full day)

As a trial from 14 Aug - 8 Oct (extended), all driver-partners get to earn points throughout the day based on the distance (km) of each trip as calculated in the GoPartner app, and choose trips to complete* based on your preference. You will not be penalized for rejecting or ignoring trips. 

• Full day incentives (replaces current trip incentives)
• Valid from 14 Aug-8 Oct (extended)
• All drivers are eligible
• 90% completion rate required (no acceptance rate) 
• Applicable for GoCar, GoCar Premium, GoCar Kids, GoCar XL Kids and GoCar XL trips (except GoTaxi trips)

* We understand that you might be concerned about meeting the 80% monthly average performance for the Monthly Loyalty Rewards if you choose trips to complete to qualify for the daily incentives. Not to worry - to ensure your qualification for the Aug Monthly Loyalty Rewards is not affected due to rejecting/ignoring trips, we will be waiving the performance requirements. That means you only need to hit the 500 trip criteria in Aug to enjoy the Monthly Loyalty Rewards.

See details below for points structure table and payout amounts for the different point tiers from Mon - Sun.

• FULL DAY incentives - drive and earn points throughout the day
• MORE points for longer distance trips to better reward your efforts

*excluding GoTaxi trips

2. Monthly Loyalty Rewards adjustment 

1-31 Aug 2023

Performance requirement is waived for Aug 2023 to qualify for the existing Monthly Loyalty Rewards scheme. That means you only need to complete 500 trips in Aug to enjoy the Monthly Loyalty Rewards.

From 1 Sep 2023 onwards

We’ve added extra trip targets to give drivers across GoalBetter tiers an opportunity to aim for higher rewards, effective 1 Sep 2023. 

• Higher service fee rebates (up to 3% more) for driver-partners who complete 680 trips or more in a month regardless of current tier
• Elite GoFleet driver-partners continue to enjoy up to 0% service fees and bring home ALL earnings
• 90% completion rate is required

T&Cs 

• Complete 500 trips or more each month
• Receive the payouts on the first day of the following month at 1AM.
• There will be no proration of GoFleet-exclusive incentives if driver-partners join/leave the GoFleet program at any point during the month. GoFleet-exclusive incentives are applicable either to all or none of the trips in any month.
• Driver-partners are considered a GoFleet driver-partner only upon verification and approval by GoFleet after an enrolment request is submitted to GoFleet by GoFleet Partners.
• GoFleet driver-partners will not be considered a GoFleet Driver-Partner anymore once their GoFleet Partners disenroll them.
• GoFleet driver-partners shall be eligible for the payout of GoFleet-exclusive incentives on all trips in the month only if they remain as an approved GoFleet driver-partner on the last day of that month. If they are no longer a GoFleet driver-partner on the last day of that month, all trips in that month will only be subject to the incentive tier applicable to all drivers.

3. Far pickup incentive revision

From 14 Aug, the far pickup incentive will be increased to $4 (previously $3) for pickups above 4km (previously 3km) to better compensate drivers for accepting trips that are further away.

🔹 All drivers are eligible

🔹Applicable for GoCar, GoCar Premium, GoCar Kids, GoCar XL Kids and GoCar XL trips (except GoTaxi trips)

🔹Autobid must be switched on

The $4 far pick-up incentive will be reflected in your Earnings Wallet together with the trip fares.

• Bookings paid via cash: After deducting the 15% service fee and tiered platform fee, the remainder of the $4 flat fee payout will be added to your Earnings Wallet.
• Bookings paid via credit/debit card: After deducting the 15% service fee and tiered platform fee, the remainder of the $4 flat fee payout and your trip fares will be added to your Earnings Wallet.

In addition, you should also be able to see this under the Incentives section of your weekly earnings statement. 

Why did we make this change?

• We’ve seen improvements in pickup distances since launch as the route distance has been tightened across service types.
• However, there may be pockets of time in the day where pickup distances are longer due to fewer drivers on the road. 
• Hence, to better compensate drivers who may experience further pickups, we decided to increase the incentive and distance requirement. 

4. GoalBetter tier qualification/requalification

From 1 Sep 2023, only your (1) Trip count and (2) Rating for the past 3 consecutive months will be considered as part of the qualification or requalification criteria*. 

*Subject to change at Gojek’s discretion.

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Driving on autobid

Drivers who don’t mind accepting all types of trips can continue to use the autobid feature (enable or disable anytime at driver's convenience) which provides the following benefits:

• Hands-free experience - drive without any distractions and focus on completing orders
• Back-to-back orders - no need to worry about choosing your next trip and missing orders, especially during peak hours
• Eligible for $4 far pickup incentives - autobid trips only 

A look back at past efforts

Through the year, we’ve introduced various initiatives to help you earn with less dependence on incentives: 

Boosting demand

We’ve been running promotions for customers to boost demand and increase orders for you, such as the ongoing “925” promo code, together with upcoming partnerships to increase customer retention.

 

Driver Fee extension till 30 Jun 2024

We have also extended our Driver Fee till 30 Jun 2024, a fee of $0.50-$0.80/trip paid for by customers to drivers to support you with rising operational costs. 

• 100% of the Driver Fee goes to you – no service fees will be applied.
• The amount of the driver fee will be paid out on every trip – and will be reflected as a separate line item in your payment details screen.
• Applicable for GoCar, GoCar XL, and GoCar Premium trips – but not for GoTaxi 
  • S$0.50 for short trips below 10km
  • S$0.80 for long trips of 10km and above

Fare enhancements

To ensure that you are fairly compensated for your time, we have increased the trip start fares and minimum fares for GoCar XL, GoCar Premium and GoCar Kids since 3 Jul 2023.

Minimum fare increase:

1. $0.90 for GoCar XL and XL Kids
2. $1.20 for GoCar Premium

Trip start fare increase:

1. $0.30 for GoCar XL
2. $0.45 (6AM - 11:59PM) & $6.45 (12AM - 5:59AM) for GoCar Premium

Shorter pickups

We’ve made improvements to your GoCar Premium experience based on your feedback! GoCar Premium drivers can now enjoy shorter pickups and more orders. 

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FAQs

Daily points incentives 

Q: Is there a performance requirement to qualify for the daily incentives? What do I need to do to be eligible?

A: No. There is no acceptance rate requirement - only a 90% completion rate. That means you can choose trips to complete based on your preference and not be penalised for rejecting or ignoring trips. 

Q: How is completion rate calculated? 

A: Completion rate = Total orders completed / Total orders accepted (excluding orders cancelled with cancellation quota and orders cancelled by customers). 

Q: How does 90% completion rate provide more flexibility over 80% performance requirement? 

A: With completion rate, you will have more flexibility to choose the trips you wish to accept.

Example: Mr Lee is at Orchard and he plans to complete one last trip before heading to his home in the East of Singapore. He receives an order for a trip from Orchard to Clementi but he can reject it and still be eligible for daily incentives as long as his overall completion rate is 90% for the day.

Q: When will I receive the daily bonus if I am eligible?

A: You will receive the payout to your Earnings Wallet within an hour of hitting the respective points tier and meeting the 90% completion rate requirement.

Q: Will there be service fees on the daily incentive payout?

A: No, there are no additional service fees on the payouts. 

Q: How are the points/distance calculated?

A: Points are based on the distance calculated between the pick-up point and the destination within the Gojek system and are final.

Q: Will all trips be eligible for the daily incentives?

A: All GoCar, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium trips are eligible for the daily incentives. However, GoTaxi trips will NOT qualify for the points incentives. 

Q: Will I be able to see the incentive schemes in the GoPartner app? 

A: You will be able to see the incentive scheme details under Earnings > Incentive tab within the GoPartner app. Click on Points scheme for details on how to earn points.

Monthly Loyalty Rewards 

Q: Will rejecting or ignoring trips affect my eligibility for the Monthly Loyalty Rewards?

A: No, performance requirement is waived for Aug 2023. You will still need to meet the 500 trip criteria to enjoy the respective service fees according to your GoalBetter tier.  

Q: Who is eligible for the enhanced Monthly Loyalty Rewards?

A: All driver-partners continue to be eligible as long as they’ve hit the trip targets. 

 

Q: What is the start and end period of the trips requirement for the Monthly Loyalty Rewards?

A: Trips from the 1st day of the month, 12AM, to the last day of the month, 11:59PM, will be taken into consideration to determine your Monthly Loyalty Rewards. 

 

Q: When will I receive the payouts for the Monthly Loyalty Rewards?

A: You will continue to receive your Monthly Loyalty Rewards via service fee rebates, paid out monthly to your Earnings Wallet on the 1st of the following month at 1AM.

Q: Will GoTaxi trips be counted toward my Monthly Loyalty Rewards?

A: Yes, GoTaxi trips will continue to be counted towards Monthly Loyalty Rewards, but will not qualify for any points under the daily points incentive. 

Far pickup incentives

Q: Is the $3 incentive for above 3km pickups still valid?

A: No. It will be replaced with a higher bonus of $4 with a higher distance requirement of 4km from 14 Aug 2023 to better reward drivers for accepting orders that are further away. 

Note that driver-partners must switch on auto-bid to qualify for far pick-up incentives. Driver-partners on manual bid will not be eligible for far pick-up incentives.

Q: Who pays for the far pickup incentives?

A: The far pickup incentives will be paid by Gojek to driver-partners. This incentive is separate from your trip fare, so please do not collect this amount from the customer.

 

Q: Is the far pickup incentive service fee deductible?

A: No, this incentive is not subject to 15% service fees.

 

Q: How is the pickup distance determined for this incentive?

A: The incentive will be calculated based on the pickup routing distance determined by the Gojek GoPartner app. 

 

For back-to-back orders, the pickup distance will be calculated from the drop-off point of the first trip to the pick-up point of the second trip. 

 

You will only get the incentive if the pick up distance is above 4km and you have switched on autobid.

 

Q: When will I receive the far pick-up incentives?

A:  You will be able to receive immediate payouts of the $4 far pickup incentive upon completing the trip.

 

Q: Who is eligible for the far pickup incentives?

A: All driver-partners who switch on autobid and complete trips (GoCar, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium trips) are automatically eligible as long as the pickup distance is more than 4km and the order is completed. GoTaxi trips are not eligible for the far pickup incentives. 

 

Q: How would I know whether I’ve received the far pick-up incentives? 

A: The far pickup incentives will be reflected in your Gojek Earnings Wallet upon payment with the description ‘Far pickup incentive’. In addition, you should be able to see this under the Incentives section of your weekly earnings statement.