News · 20 Jul 2020

A self-help guide for your support needs

*Updated on 28 Feb 2023

We’re bringing you more convenience with self-help functions within the Driver app! Our in-app help center has been enhanced to make it quicker and more convenient for you to report an issue – giving you more time to drive and earn.

💡  Did you know? 94% of support tickets are from the Help center and they receive responses faster, saving 90% of your time.

Here’s where you should navigate within the app to request for assistance regarding common issues that driver-partners face.

From the main screen

Access help to the following top issues through the main screen:

  • No order enquiries 
  • Edit vehicle info (🔎 Full guide here)
  • Incentive enquiries
  • Suspension appeals 
  • Income/payment statement
  • Update bank account details 

Step 1: Tap on your profile button to access the Help Centre

Step 2: Select “Help center” to access the help menu

Step 3: Select any of the options for your support needs

From ongoing order screen 

Access help for the most common requests: 

  • Request to cancel order (🔎 Full guide here)

Step 1: Swipe up at the ongoing order screen

Step 2: Select the “Help” button

Step 3: Select “GoCar” in the menu

From order history screen

Access help to the following top issues through the order history screen:

  • Reporting an issue with customer
  • Payments & fare-related issues

Step 1: Select “Order history” 

Step 2: Select any of the past orders

Step 3: Tap "Need help?" at the bottom

Step 4: Select any of the issue options regarding your order

Email Template

Get help for issues that are not available on our Help center articles

  • Email to with the following information 
    • Summary of the issue
      • Include as much information of the issue as possible for us to better assist you
    • Order number (if it is an order related issue)
    • App and Android / iOS version  (if it is an app issue)
    • Screenshot of errors / issues on app

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