News · 2 Aug 2022

Gojek’s incentives: Towards better earnings that last

Updated on 30 June


Dear driver-partners, 


The past few months have seen a sharp rise in fuel costs resulting from the dynamic global situation.


We’ve been listening to you, and have been actively exploring ways to help address your concerns. As such, we have introduced both a driver fee as well as higher trip start fares to help with the rising fuel costs, along with adjustments to the daily and monthly incentives to sustainably improve your overall earnings.


Together with the service fees that remain unchanged at 10%, we hope that you enjoy higher upfront take home earnings per trip, with less dependence on incentives. 


Read on for the details.


Quick links:


🔹 [Extended to 31 Dec] Driver fee per trip

🔹 10% service fees for all trips

🔹 $3 for pick-ups above 3km

🔹 Up to $120 peak hour earnings booster

🔹 Monthly loyalty service fee rebates

🔹 FAQs


✔️ New driver fees to help offset higher fuel costs




Driver fee per trip


With fuel prices rising over the past few months, we have implemented a temporary driver fee to help you offset the costs, extended until 31 Dec 2022, with 100% of the amount going directly to driver-partners, paid for by passengers. 


What you need to know

  • 100% of the driver fee goes to you – no service fees will be applied.
  • The amount of the driver fee will be paid out on every trip – and will be reflected as a separate line item in your payment details screen. 
  • The driver fee will be applied to all GoCar, GoCar XL, and GoCar Premium trips – but not applicable for GoTaxi trips
    • S$0.50 for short trips below 10km
    • S$0.80 for long trips of 10km and above


Higher trip start fares


We are striving to help you bring home more earnings by increasing the trip start fares. Do note that the final trip fees are subject to real-time demand and supply conditions on the road.


What you need to know

  • Higher trip start fares for GoCar, GoCar XL, and GoCar Premium trips:
    • +S$0.50: GoCar trips
    • +S$0.80: GoCar XL and GoCar Premium trips
  • Subject to 10% service fees
  • Not applicable for GoTaxi trips


✔️ Take home more earnings instantly with just 10% service fees for all trips 




Gojek’s service fees continue to remain unchanged at 10% for every trip – a commitment we’ve made since 2021. 


For every GoCar, GoCar XL, or GoCar Premium trip, you continue to take home more earnings on every trip with low service fees.


With the new monthly loyalty service fee rebates, loyal driver-partners can drive with even lower effective service fees as low as just 7.5%.


🔹 There are no performance requirements for the lower service fees.

🔹 All driver-partners are eligible for the lower service fees regardless of their GoalBetter tier.

🔹 For Gojek taxi drivers, the service fee of $0.60 for GoTaxi trips will continue to apply.



✔️ Turn every minute on the road to cash




Enjoy a $3 flat fee for far pick-ups of 3km or more to better reward you for your extra efforts


🔹 There are no performance requirements.

🔹 All driver-partners are eligible for the $3 flat fee for far pick-ups.

🔹 Only GoCar, GoCar Premium, and GoCar XL trips are eligible for the $3 flat fee for far pick-ups.


Driver-partners will be able to receive immediate payouts of the $3 far pick-up incentive upon completing the trip.


The $3 far pick-up incentive will be reflected in your Earnings Wallet together with the trip fares.

  • Bookings paid via cash: After deducting the 10% service fee and $0.70 platform fee, the remainder of the $3 flat fee payout will be added to your Earnings Wallet.
  • Bookings paid via credit/debit card: After deducting the 10% service fee and $0.70 platform fee, the remainder of the $3 flat fee payout and your trip fares will be added to your Earnings Wallet.

In addition, you should also be able to see this under the Incentives section of your weekly earnings statement. 


How to check your far pick-up incentives


Here's how:

  1. Check under Additional earnings (nett) on the bid screen
  2. Check under Far Pick-up Incentives on Payment Details Screen
  3. Check under Bonus on your Earnings page to see a total of all incentives received


Note: You will not be able to see the far pick-up incentives as a separate line item in your Transaction History.


Full details below.


1. Check under Additional earnings (nett) on the bid screen


On the bid screen, the far pick-up incentive of $3 will be shown under Additional earnings (nett). You will also be able to see this far pick-up incentive while you’re on the way to the pick-up point and destination. 


This will be shown regardless of payment method (cash or credit/debit card).




2. Check under Far Pick-up Incentives on Payment Details Screen


You will also be able to view the far pick-up incentive on the Payment Details Screen after completing the trip.


Sample booking via cash:


Sample booking via credit card:


The $3 far pick-up incentive will automatically be credited to your Earnings Wallet as part of your Earnings from the trip, regardless of the customer’s payment method.


3. Check under Bonus on your Earnings page

You can also see your total far pick-up incentive, together with other incentives, reflected under the Bonus section.


Important:

  • For back-to-back trips, the pick-up distance will be calculated from the first drop-off point to the second customer’s pick-up point.
  • The pick-up distance for regular trips will continue to be calculated based on the driver-partner’s location at the time of receiving the booking request to the pick-up point.


Example (back-to-back trip)

Mr Wong is currently on a trip to fetch a customer from Vivocity to Clarke Quay Central. Halfway through the trip as he’s driving by Guoco Tower at Tanjong Pagar, he receives and accepts a booking request for a trip from Plaza Singapura to ION Orchard.


Current trip: Vivocity to Clarke Quay Central

Next trip: Plaza Singapura to ION Orchard


The pick-up distance will be calculated from the first drop-off point of Clarke Quay Central to the second customer’s pick-up point of Plaza Singapura (2.0km) instead. 


He will not receive a $3 payout as the second trip will not be considered a far pick-up.


✔️ Drive during the peak hours for up to $120 extra in daily incentives





Aim for up to $120 in daily peak hour boosters to make your earnings even sweeter. 


Payouts will be made to your Earnings Wallet within one hour of achieving each tier.

🔹 Minimum daily performance of 80% is required to receive the peak hour booster.

🔹 The peak hour booster is available every day.

🔹 All driver-partners are eligible for the peak hour booster.


What’s new


With feedback from driver-partners since announcing the revised daily incentives, along with the changing demand patterns with the further relaxation of Singapore’s COVID-19 measures, we’ve made the following improvements:

  • Extra base points for GoCar XL and GoCar Premium trips
  • More bonus points for weekday morning and evening peak hours as more people return to the office
  • Extended weekday morning peak hours to 6AM to 9:59AM
  • Revised weekday daily bonuses (Mon - Thu)


Base points per trip


NEW: GoCar XL and GoCar Premium trips will now receive 2 base points per trip.



Peak hour bonus points


Receive bonus points when you drive during the peak hours below.


NEW: Weekday morning peak hours have been extended to 6AM to 9:59AM, based on your feedback.



Daily bonus incentives


Receive your daily bonus within an hour of hitting the tiers. Earn up to $4/trip EXTRA with our daily incentives from 1 Aug.


Aim for the highest tiers for up to $120 in daily bonuses on Fridays to Sundays when demand is highest! Minimum 80% performance required.





✔️ Rewarding your loyalty with monthly service fee rebates



For a limited-time only, Premium (GoFleet only), Pro, and Elite driver-partners will be eligible for up to 35% service fee rebates for all trips completed between 1 July - 30 Sep, upon completing at least 500 monthly trips.



This means that with just 500 minimum trips (instead of the previous 700 trips required to receive the maximum monthly loyalty bonus), Elite GoFleet driver-partners can effectively drive with just 6.5% service fees.


What you need to know

  • Minimum monthly performance of 80% is required to receive the monthly loyalty service fee rebates.
  • Only Premium (GoFleet only), Pro, and Elite GoalBetter tier driver-partners are eligible for the monthly loyalty service fee rebates.
  • For driver-partners who join/leave the GoFleet program at any point during the month, the total trips eligible for the monthly loyalty service fee rebates will be prorated according to the number of GoFleet trips out of total trips completed
    • This means that only trips completed while enrolled in the GoFleet program will qualify for the additional 5% rebate.
  • Trips completed from the 1st day of the month, 1AM, to the 1st day of the following month, 12:59AM, will be taken into consideration for the monthly loyalty service fee rebates. 
  • GoCar, GoCar XL, and GoCar Premium trips will count towards the trips requirement for the monthly loyalty service fee rebates.

Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.



FAQs



Driver fees


Q: When will the new driver fees take effect?

A: The temporary driver fees will apply to all trips, excluding GoTaxi, from 31 March 2022, 1AM. As fuel prices remain high, we will extend the driver fees until 31 July 2022, to continue supporting our driver-partners.


Q: Which service types will the driver fees be applicable for?

A: The driver fees will be applied to all GoCar, GoCar Premium and GoCar XL rides, with the exception of GoTaxi, as fares are subject to the taxi’s meter.


Q: If customers edit their destination, will the driver fees be based on the initial estimated distance or actual distance traveled?

A: The new recalculated distance will be used to determine the driver fees.


Q: How will the driver fees be calculated for multi-destination trips? 

A: If the customer adds a destination, the driver fee is determined by the total distance traveled. 


Q: Are driver fees incrementally applied? 

A: No. The driver fee is determined based on the final trip distance. For short trips less than 10km, a flat-fee of $0.50 will be applied. Long trips of 10km and above will be subject to a $0.80 flat-fee.

  

Q: Will the driver need to manually add the additional driver fees after the trip is completed?

A: No, it will automatically be added to the fare.


Q: How can I check / see how much was charged?

A: Drivers will be able to view the driver fee amount in their Payment Details screen after the trip is completed. 


Q: Is the driver fee taxable?

A: Yes, driver fees will be treated as taxable income.


Higher trip start fares


Q: How will the additional trip start fare be reflected? Will there be a separate component?

A: No, there will not be a separate component. The higher trip start fares will be reflected as part of the overall Gojek fare. Do note that final fares are subject to the real-time demand and supply conditions on the road.


Q: When will the updated trip start fares take effect?

A: The higher trip start fares will be implemented together with the driver fees on 31 March, 1AM.


10% service fees


Q: Does the 10% service fee apply to all charges?

A: The 10% service fee applies to the gross trip fare, excluding ERP and platform fee.

  • The full ERP amount will be credited to your Earnings Wallet.
  • A $0.70 platform fee will still apply for each trip paid by the customer, which will go directly towards initiatives to improve our ride-hailing services for everyone.

Q: What are the service fees for GoTaxi trips?

A: The service fee for GoTaxi trips is $0.60.


Far pick-up incentives


Q: Who pays for the far pick-up incentives?

A: The far pick-up incentives will be paid by Gojek to driver-partners. This incentive is separate from your trip fare, so please do not collect this amount from the customer.

 

Q: Is the far pick-up incentive service fee deductible?

A: No, this incentive is not subject to 10% service fees.

 

Q: How is the pick-up distance determined for this incentive?

A: The incentive will be calculated based on the pick-up routing distance determined by the Gojek GoPartner app. 

 

For back-to-back orders, pick-up distance is calculated based on the driver’s location at the time of receiving the booking request. 

 

You will only get the incentive if the pick up distance is above 3km.

 

Q: When will I receive the far pick-up incentives?

A:  You will be able to receive immediate payouts of the $3 far pick-up incentive upon completing the trip.

 

Q: Who is eligible for the far pick-up incentives?

A: All driver-partners who complete GoCar trips are automatically eligible as long as the pick-up distance is more than 3km and the order is completed. GoTaxi trips are not eligible for the far pick-up incentives.

 

Q: How would I know whether I’ve received the far pick-up incentives? 

A: The far pick-up incentives will be reflected in your Gojek Earnings Wallet upon payment with the description ‘Far pick-up incentive’. In addition, you should also be able to see this under the Incentives section of your weekly earnings statement. 


Daily incentives


Q: When will I receive the daily bonus if I am eligible?

A: You will receive the payout to your Earnings Wallet within an hour of hitting the respective points tier and meeting the performance requirement.


Q: Will there be service fees on the daily bonus incentive payout?

A: No, there are no additional service fees on the payouts. 

Q: Is there a performance requirement to qualify for the daily incentives?

A: Yes, you will need to meet the performance requirement of 80% in order to be eligible for the payout. 

Q: Will all trips be eligible for the daily incentives?

A: Yes, all GoCar, GoCar XL, and GoCar Premium trips are eligible for the daily incentives. However, do note that GoTaxi trips will only be awarded 1 base point regardless of trip timing and will not qualify for peak hour bonus points.


Q: Will I be able to see the incentive schemes in the GoPartner app? 

A: You will be able to see the incentive scheme details on the Incentive tab within the GoPartner app.


Monthly loyalty service fee rebates


Q: When will the monthly loyalty service fee rebates be effective?

A: Effective 1 July 2022, 1AM for the Q3 GoalBetter cycle.


Q: Who is eligible for the monthly loyalty service fee rebates?

A: Premium (GoFleet only), Pro, or Elite GoalBetter tier driver-partners will be eligible for the monthly loyalty service fee rebates. Drivers who are under Classic tier and Premium drivers who are not under GoFleet will not be eligible for the monthly loyalty service fee rebates. 

 

Your GoalBetter tier will be refreshed on a quarterly basis.

 

Learn more about how to upgrade your GoalBetter tier here: gjk.sg/goalbetter

 

Q: What is the start and end period of the trips requirement for the monthly loyalty service fee rebates?

A: Earnings from the 1st day of the month, 1AM, to the 1st day of the following month, 12:59AM, will be taken into consideration to determine your monthly loyalty service fee rebates. 


Q: When will I receive the monthly loyalty service fee rebates?

A: Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.

 

Q: Is there a performance requirement for the monthly loyalty service fee rebates?

A: For the monthly loyalty service fee rebates, you will need to meet an average monthly performance requirement of 80%. 

 

Q: How are the monthly loyalty service fee rebates calculated?

A: The monthly performance requirement is 80%. This means that for the entire calendar month, you should have completed at least 80% of the total orders received, in order to qualify for the monthly performance requirement.

 

Your performance is calculated as: total trips completed / (total trips received - total passenger-cancelled trips).

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