News · 19 Jul 2021

Better earnings that last

We are happy to announce that from 21 June, all driver-partners can enjoy better earnings on every trip!


These long-term improvements help you to take home more earnings per trip for a stable livelihood with us. On top of better earnings that last, you can also expect enhancements to your app and driving experience over the next few months as we move Forward Together.



⚠️ NOTE: These long-term improvements for better earnings per trip will replace the current incentives scheme. The daily points scheme will run until 20 June, while the monthly loyalty bonus will continue until 30 June.


Full details and FAQs below.




Say hello to more earnings per trip - instantly. 


Based on our findings, 1 in 2 drivers want lower service fees for better earnings, so that’s exactly what we’ll do.


Starting 21 June 1AM, we’ll be reducing our service fees from 20% to 10%, so you can earn more immediately on every trip - no strings attached. This is a long-term commitment we are making at least until the end of 2022 to give you greater assurance and stability when you drive with us.


🔹 There are no performance requirements for the lower service fees.

🔹 All driver-partners are eligible for the lower service fees regardless of their GoalBetter tier.

🔹 For Gojek taxi drivers, the service fees for GoTaxi trips will continue to be waived until 8 August 2021.



Turn every minute on the road to cash


Majority of driver-partners find that the existing far pick-up incentives are not enough and are difficult to keep track of. We’ve made it easier and better with a flat fee payout - with no requirements!  


From 21 June, enjoy a $3 flat fee for far pick-ups of 3km or more to better reward you for your extra efforts


Weekly payouts will be made to your Earnings Wallet on the following Tuesday, 1PM. We’re working on an automated payout per trip with in-app visibility - so stay tuned for more improvements!


🔹 There are no performance requirements.

🔹 All driver-partners are eligible for the $3 flat fee for far pick-ups.

🔹 Both GoCar and GoTaxi trips are eligible for the $3 flat fee for far pick-ups.


With the lower service fees and higher far pick-up payouts, your earnings for every trip completed will increase. These improvements are here to stay, so you can be assured of better earnings that last for a sustainable livelihood. 


On top of these fundamental improvements to your earnings per trip, you can also make your earnings sweeter with new peak hour boosters, while enjoying the peace of mind that comes with our new monthly safety net.



Put more money in your pocket


[Updated 19 July]

The current peak hour bonus points table below will be effective through 25 July. From 26 July, you’ll receive a bonus point for long distance trips of 15km or more, as well as an additional point for Mon-Fri, 6AM to 6:59AM, so that you can hit your daily targets faster.


Aim for up to $100 in peak hour boosters to make your earnings even sweeter during these peak hours - available every day:


We've made improvements to this table to make it easier to understand at a glance!


Pro-tip: Aim for the highest booster tier of $100 daily during the weekends from Fridays to Sundays, when demand is 30% higher.


Do note that there are no extra points for Monday 1AM - 2:59AM.


Payouts will be made to your Earnings Wallet within one hour of achieving each tier.


Example



🔹 Minimum daily performance of 80% is required to receive the peak hour booster.

🔹 The peak hour booster is available every day.

🔹 All driver-partners are eligible for the peak hour booster.

🔹 Trips completed on GoCar will receive 1 base point and extra peak hour points, depending on the timing of the trip. 

🔹 Trips completed on GoTaxi will only receive 1 base point and will NOT be eligible for extra peak hour points.



Drive with earnings assurance


During these uncertain times, we want to help you to drive with a peace of mind without worrying about fares. With a monthly safety net of up to $8,300, you can focus on the rides.


With our new safety net program from 1 July 2021 onwards, if you’ve completed the minimum number of trips and earned less than the minimum monthly earnings in the table below (from your gross trip fares), we’ll top up the difference


Do note that this top-up is subject to the 10% service fees.



NOTE: The additional GoFleet amount that will be included in your monthly safety net is prorated based on the number of trips completed while you are in the GoFleet program. 


Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.


Example

Mr Lee is a Premium driver-partner who is part of the GoFleet program. He completed a total of 500 trips in the month with an average performance of 90%, and managed to earn $4,900 in nett trip fares ($5,444.44 in gross trip fares).


Since he qualifies for the monthly safety net of $5,600 in gross earnings, he will receive a top-up (subject to 10% service fees) of the difference between the monthly safety net and his nett trip earnings for the month.


E.g. Top-up = ($5,600 - 10% service fee) - $4,900 = $5,040 - $4,900 = $140


For more detailed examples for GoFleet driver-partners, refer to gjk.sg/gofleet


🔹 Minimum average monthly performance of 80% is required to qualify for the monthly safety net.

🔹 Only Premium (GoFleet only), Pro, and Elite GoalBetter tier driver-partners are eligible for the monthly safety net.

🔹 The top-up amount for the monthly safety net is based on gross trip fares, which excludes ERP, cancellation fees, and far pickup payouts. Daily bonuses from the peak hour boosters are also not included in the monthly safety net.

🔹 The calculation of the top-up amount is based on nett trip fares. The final amount that will be topped up is subject to 10% service fees.

🔹 For Pro and Elite driver-partners who joined GoFleet within the month and have completed more than 600 GoFleet trips, your monthly safety net will be increased by the full additional GoFleet amount of $150 or $300 respectively, without proration.  

🔹 Only GoCar trips will count towards the trips requirement for the monthly safety net.


FAQs


10% service fees


Q: When will the 10% service fees be applicable?

A: From 21 June 2021 at 1AM until at least the end of 2022.


Q: Will the 10% service fees be paid out to me separately?

A: From 21 June onwards, the reduction in service fee from 20% to 10% will automatically be applied to every trip, so you can earn more immediately. There is no need to wait for a separate payout.

At the end of the trip, you will be able to see your nett earnings immediately.


Q: Does the 10% service fee apply to all charges?

A: The 10% service fee applies to the gross trip fare, excluding ERP and platform fee.

  • The full ERP amount will be credited to your Earnings Wallet.
  • A $0.70 platform fee will still apply for each trip paid by the customer, which will go directly towards initiatives to improve our ride-hailing services for everyone.

Q: I am a Taxi driver, does this mean I will not get weekly payouts anymore?

A: You will no longer need to wait for your 10% service fee rebates to be paid out on a weekly basis, as only 10% service fees will be immediately applied to each GoCar trip. There is no need to wait for a separate payout.


Q: What are the service fees for GoTaxi trips?

A: The $0.60 service fee for GoTaxi trips has been waived until 8 Aug 2021.


Far pick-up incentives


Q: Who pays for the far pick-up incentives?

A: The far pick-up incentives will be paid by Gojek to driver-partners. This incentive is separate from your trip fare, so please do not collect this amount from the customer.

 

Q: Is the far pick-up incentive service fee deductible?

A: No, this incentive is not subject to 10% service fees.

 

Q: How is the pick-up distance determined for this incentive?

A: The incentive will be calculated based on the pick-up routing distance determined by the Gojek GoPartner app. 

 

For back-to-back orders, pick-up distance is calculated based on the driver’s location at the time of receiving the booking request. 

 

You will only get the incentive if the pick up distance is above 3km.

 

Q: When will I receive the far pick-up incentives?

A:  You will receive the far pick-up incentives for Monday, 1AM to the following Monday, 12:59AM, on every following Tuesday in your Earnings Wallet. 

 

Q: Who is eligible for the far pick-up incentives?

A: All driver-partners on both GoCar and GoTaxi trips are automatically eligible as long as the pick-up distance is more than 3km and the order is completed.

 

Q: How would I know whether I’ve received the far pick-up incentives? 

A: The far pick-up incentives will be reflected in your Gojek Earnings Wallet upon payment with the description ‘Far pick-up incentive’ every Tuesday. In addition, you should also be able to see this under the Incentives section of your weekly earnings statement. 


Daily peak hour boosters


Q: When will I receive the peak hour booster if I am eligible?

A: You will receive the payout for the peak hour booster to your Earnings Wallet within an hour of hitting the respective points tier and meeting the performance requirement.

 

Q: Will there be service fees on the peak hour booster payout?

A: No, there are no additional service fees on the payouts.

 

Q: Is there a performance requirement for the peak hour booster?

A: Yes, you will need to meet the performance requirement of 80% in order to be eligible for the payout.

 

Q: Will both GoCar and GoTaxi trips be eligible for the peak hour booster?

Yes, however do note that GoTaxi trips will only be awarded 1 base point regardless of trip timing. The peak hour points are only applicable for GoCar trips.

 

Q: Will I be able to see the incentive schemes in the GoPartner app? 

A: You will be able to see the peak hour booster details on the Incentive tab within the GoPartner app. 


Minimum earnings monthly safety net


Q: When will the monthly safety net be applicable?

A: The minimum earnings monthly safety net starts from 1 July 2021. 


Q: Who is eligible for the monthly safety net?

A: Premium (GoFleet only), Pro, or Elite GoalBetter tier driver-partners will be eligible for the monthly safety net. Drivers who are under Classic tier and Premium drivers who are not under GoFleet will not be eligible for the monthly safety net. 

 

Your GoalBetter tier will be refreshed on a quarterly basis.

 

Learn more about how to upgrade your GoalBetter tier here: gjk.sg/goalbetter

 

Q: What is the start and end period of the monthly safety net?

A: Earnings from the 1st day of the month, 1AM, to the 1st day of the following month, 12:59AM, will be taken into consideration to determine your top-up amount if you qualify for the monthly safety net. 


Q: When will I receive the top-up amount for the monthly safety net?

A: Payouts will be made to your Earnings Wallet on the 1st Tuesday of the following month, 1PM. When the prior month ends on a Monday, payout will be made on the 1st Wednesday of the following month instead.

 

Q: Is there a performance requirement for the monthly safety net?

A: For the monthly safety net, you will need to meet an average monthly performance requirement of 80%. 

 

Q: How is the monthly performance requirement calculated?

A: The monthly performance requirement is 80%. This means that for the entire calendar month, you should have completed at least 80% of the total orders received, in order to qualify for the monthly performance requirement.

 

Your performance is calculated as: total trips completed / (total trips received - total passenger-cancelled trips).

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