Since 7 April, Singapore’s circuit breaker measures, the most stringent set of measures aimed at tackling the COVID-19 pandemic, have come into effect. We understand that this will further impact driver-partners who rely on our platform for earnings. We have reached out to many of you and heard your feedback. Do be assured that your well-being continues to be our utmost priority and we remain committed to get through these challenging times with you.
With the enhanced safe distancing measures put in place, overall demand for ride-hailing will inevitably reduce. As a result, our current incentive schemes - where incentives are tied to a target number of completed trips - are no longer the best way for us to provide you with competitive and sustainable earnings.
In line with your feedback and after careful analysis, we will be putting our current incentive schemes on hold from 10 April and implementing a series of circuit breaker support measures to more effectively safeguard your livelihoods.
These measures will increase your take-home earnings on every trip, with no additional requirements from you.
1. Up to 100% service fee rebates (10 April — 4 May)
From 10 April 1AM to 5 May 1AM, all driver-partners will receive up to 100% service fee rebates, with no minimum trip or performance requirements. You will be charged a 20% service fee upfront and will get the service fee rebate paid out every following Tuesday into your Earnings Wallet.
Example:
Total fares = $100
Service fee = $20 (20% x $100)
If you are a Gold tier member, you will receive service fee rebates of $16 (80% x $20).
GoalBetter tier protection
To better support you, we have protected the current GoalBetter status for all driver-partners this program cycle (30 March—28 June), and have rewarded those who upgraded their tier status.
Example:
Driver-partners on GoFleet will receive 100% service fee rebates, with no tier or trip requirements.
2. Reduced criteria for GCF weekly payout (6 April—30 May)
From 6 April to 30 May, we will relax the trip requirement for Gojek Care Fund’s weekly payouts, from 50 to 35 weekly trips. This will provide you with a more attainable target to hit during this period, and will take effect starting this week, 6 April 2020.
For more on GCF, refer here.
We recognize that it’s been a difficult period for you with these strengthened measures to keep everyone safe. For example, some of you might be wondering where you can have your meals between trips. Our advice, as per guidelines from the authorities, is to have them at home or in your vehicle. We have also partnered with various food establishments to offer you exclusive discounts on takeaway meals. More details will be shared soon.
As the nation stands united together, so will we with you, our frontline heroes. We deeply appreciate your hard work and sacrifices during these challenging times to keep the nation moving. Thank you, and continue to be safe.
For more information on our circuit breaker support measures, please refer to the FAQs below.
FAQs
Q: When will I receive my payout?
Q: What happens to my current incentive scheme?
With the enhanced safe distancing measures put in place, overall demand for ride-hailing will inevitably reduce. As a result, our current incentive schemes — Points incentives, Flash incentives, MWE, GoFleet incentives, as well as Taxi incentives — are no longer the best way for us to provide you with competitive and sustainable earnings.
As such, we will be putting all incentive schemes on hold from 10 April 2020 and implementing a series of circuit breaker support measures to more effectively safeguard your livelihoods. GoFleet incentives will be on hold from this Monday, 6 April 2020.
Q: I am a GoFleet driver, how will this affect my current GoFleet incentives?
GoFleet incentives will be put on hold during the circuit breaker period starting this Monday (6 April 2020), and will resume when the circuit breaker measures have been lifted.
