Member will earn XP by completing a certain transaction. The amount of XP earned from a transaction will be calculated using the formula as stated on the image - nett transaction diveded by 5.000 and multiplied by the multiplier.
Please see the detail of the multiplier on GoClub blog page.
Find out about XP
How to earn XP?
XP
The maximum amount of XP that a member can get from a transaction is 100 XP.
Net Transaction is the value of transaction made in a single order minus a cashback and discount received by the member.
The multiplier will be determined based on the service type and payment method used by the member in a transaction. For more detail you can see on GoClub blog page.
All about Leveling
Types and amount of XP requirements for each level are as follows:
How to level up?
Level maintenance
If a member has accumulated the XP needed to stay at his current level (see column 2 in the table) within 6 months, the Member's XP will return to the starting point of member's present level.
Level downgrade
If a member fails to accumulate the XP needed to stay at member's current level (see column 2 in the table) within 6 months, member will step down a level below and get their XP getting reset to the amount of the starting point at that level.
Exclusive benefits of GoClub Member
Prioritized booking
- We will prioritize orders for GoRide and GoCar services by 'Anak Sultan' level members over non-GoClub member users or members from different levels.
- This reward is automatically applied each time members make an order for the services mentioned above.
- Members can enjoy these rewards with no time constraints, minimum booking rate, and/or the number of bookings. This reward applies in Indonesia, in areas where the services above are operable.
Prioritized support
- We will respond to 'Anak Sultan' level members' complaints within 30 (thirty) minutes after receiving the complaint via email, in-app Help menu, and/or rating page.
- We will resolve and respond to 'Anak Sultan' level members' complaints faster than users who are non-GoClub members and/or members with different levels, unless in urgent or sensitive cases.
- We may experience limitations, delays, and other problems when resolving and/or responding to members' complaints. For example, force majeure, maintenance or disruption of our system and/or the level of difficulty and complexity of members' complaints. This may affect the timeframe for responding and resolving complaints just as stated in the GoClub Terms of Use. From time to time, we may inform members regarding the complaints handling changes through our communication channels.
100% GoPay cashback
Starting July 1, 2022, 'Anak Sultan' and 'Juragan' members will get a special GoPay voucher every month on the first Friday. The voucher is valid for 7 (seven) days from the first Friday to Thursday.
Voucher Recipient
This reward will be sent to members who are already 'Juragan' and 'Anak Sultan' by 00.00 WIB on the first Friday of the month.
Voucher Allocation
This reward will be gradually rolled out every first Friday of the month starting at 00.00 WIB and will be valid for 7 days until next Thursday at 23.59 WIB. Reward will be allocated in the form of:
- 3 (three) x Rp10.000 GoPay cashback voucher for Juragan
- 3 (three) x Rp20.000 GoPay cashback voucher for Anak Sultan
Voucher Redemption
During the promo period, 100% GoPay cashback voucher can be used at Offline (Alfamart, Alfamidi, Hokben, McDonald’s Shell, Secure Parking) and Online merchant (Google Play). GoClub has the right to change the amount of cashback value and/or business partners who participate in this promo as we notify you from time to time through the communication media we choose.
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Terms & Conditions
Exclusive Member Events
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GoTix tickets at no cost
- Members with the 'Anak Sultan' Level have the opportunity to get access to certain events in collaboration with GoTix at no cost.
- The access offered can be in the form of tickets to concerts, cinemas, attractions, or others. Ticket availability will adhere to our policy.
- There is no guarantee regarding the availability and timing of the ticket offers. If there is an offer available, we will inform you via push notification from the Gojek app.
- The ticket availability is limited, and the amount may vary for each event. We will prioritize members who claim tickets earlier. Members can only claim 1 (one) ticket for an event while the stock lasts.
- Upon clicking the ticket offer notification, members will be directed to a confirmation page where their personal information will be filled in automatically and cannot be changed. If required, they will need to fill in the additional information requested for ticket claim purposes. To confirm, members need to click the "Order Now" button. Claimed tickets cannot be returned.
- After the claim is successful, we will send an e-voucher to the member's registered email. E-vouchers can be either valid as tickets or exchanged for tickets according to the instructions applied.
- Personal data information on the e-voucher can be changed by contacting Loket Customer Support via phone (+6221 80600 822) or by email (support@loket.com).
- We do not provide any guarantees and are not responsible for the event's execution and management: including the type, location, place, schedule, fillers, and any matters related to the event organization either directly or indirectly.
- We are not responsible for any additional fees other than what we explicitly offer.
- We do not make any guarantees and are not responsible for any outcome resulting from using the tickets connected with the event.
- Event organizers may impose additional terms and conditions to the events and/or tickets.