We always want to provide the best experience for all Gojek users in terms of comfort, safety and protection when using GoSend services.
We made a collaboration with Pasarpolis so that each user gets insurance protection for items delivered using GoSend Service. By using the GoSend service, you automatically get a maximum insurance coverage value of up to Rp1.000.000 without additional costs.
You can also get additional insurance by choosing one of the extra protections provided by GoSend.
To find out more, here is information about GoSend insurance:
For any risk of lost and / or damaged goods upon delivery in the GoSend service, users may choose the most suitable insurance coverage benefits as determined below:
- Silver protection:
By paying a risk management fee of Rp 1,000 (one thousand Rupiah) for every 1 (one) time using GoSend Service, the user will also get additional insurance protection, with coverage value up to a maximum of Rp 5,000,000 (five million Rupiah).
- Gold protection:
By paying a risk management fee of Rp 2,000 (two thousand Rupiah) for every 1 (one) time using GoSend Service, the user will also get additional insurance protection, with coverage value up to a maximum of Rp 10,000,000 (ten million Rupiah).
- Platinum protection:
By paying a risk management fee of Rp 5,000 (five thousand Rupiah) for every 1 (one) time using GoSend Service, the user will also get additional insurance protection, with coverage value up to a maximum of Rp 25,000,000 (twenty five million Rupiah).
Without paying any risk management fee, each time using GoSend service as a shipping courier on the e-commerce partner platform, the user automatically gets insurance protection with coverage value up to a maximum of Rp 10,000,000 (ten million Rupiah).
And for users who deliver "Gold" with GoSend Instant delivery from e-commerce platform, will get insurance protection with coverage value up to a maximum of Rp 4.500.000 (four and a half million Rupiah).
Provision on Insurance Premium and Risk Management Fee:
We will bear all insurance premium costs for the insurance coverage in the GoSend Service. We will charge a risk management fee to you for the extra protection for improving our own facility in order to increase the quality of GoSend Service and to provide convenience for customers in handling customer complaints.
Claim Submission Limits
Ordering via Gojek app:
The maximum limit for submitting insurance claim is 3 days since the item is lost or damaged
Ordering via e-commerce platforms:
The maximum limit for submitting insurance claim is 7 days from the time the order of GoSend service was made.
If user does not submit a claim within the period as described above. We and / or the insurance provider cannot process further such claim.
The coverage value that can be claimed through the Gosend insurance service only includes the purchase price of the item, which must be substantiated by proof of payment, invoice, or receipt of purchase.
Ordering via Gojek app:
To process claims for damaged or lost items, users can make a report with steps as below:
When submitting a claim, user must provide information about the damage or loss of goods and prepare all the documents needed as mentioned below:
Insurance provider at any time may request other supporting documents relevant to the loss or damage of goods if needed for further inspection.
Ordering through e-commerce platforms:
To process claims for damaged or lost items, users can contact and reconfirm according to the terms and conditions of each e-commerce where you shop.
To have easier claiming process, make sure the documents you upload are in accordance with the procedures. Let's go through the steps below!
Submission of a claim will be reviewed in advance by the insurance provider after the documents are declared complete. We and / or the insurance provider will inform the user via email if the documents are declared complete and ready to be processed, or if the documents are declared incomplete.
The amount of coverage will be received by the user within 14 business days since the documents are declared complete.
Claim Approval Terms.
The decision of approval or rejection, as well as the approved claim amount, is entirely based on the Insurance Company policy.
|Type of Goods
|Coverage (up to)/Item
|Animals & Pet Supplies
|Apparel & Accessories
|Arts & Entertainment
|Baby & Toddler
|Business & Industrial
|Cameras & Optics
|Food, Beverage & Tobacco
|Health & Beauty
|Home & Garden
|Luggage & Bags
|Religious & Ceremonial
|Toys & Games
|Vehicles & Parts