Gojek’s Help Page: File your Complaint Through the App!
Gojek’s Help Page: File your Complaint Through the App!
gojek / 24 Feb 2024

Hi Gojekers!

Do you know that you can get help directly from the Gojek app if you have questions or complaints regarding our service?

Yes, all the information you need is available on our In-app Help page, because as a SuperApp we are committed to provide you with solutions to all complications. So, you don't need to manually contact Gojek's Call Center or email our Customer Service anymore!

(The button above can only be clicked if you’re using a mobile phone)

You can send a report based on the problem you are experiencing directly from the In-app Help page and your report will be handled immediately by our Customer Service team. For urgent issues such as fraud, you can also immediately contact our Call Center from there.

In addition, there is a new feature on the Help page in the Gojek app version 4.3 and above called the 'My Tickets' feature. This feature can help you track the status of the reports that you have made. You can also check our Customer Service agents’ response directly from the app. Cool, right?

Where to find the Help page on the Gojek app?

For those of you who don't know, here's how to access and use the Help page on your Gojek app:

Don’t forget to always update your Gojek app to the latest version to get the most updated feature of our In-app Help page.

Hope this information helps you!