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Get to Know GoClub Rewards More

Get to Know GoClub Rewards More
Gojek / 1 May 2022

Hi,

Are you looking for information about what you can get with GoClub? Check out what benefits or GoClub Rewards you can get per level in this article.

Rewards are different from Treasures.

Unlike Treasure, Rewards are various benefits that you can definitely get when you reach a level. You as a GoClub user can definitely buy all Rewards from GoClub if you continue to make transactions and collect XP (experience points). So, become a GoClub member now!

Click one of the bullet points below to read a specific section of this article:

Rewards

Provisions Regarding Rewards At Each Level

What is Priority Support?

  • We will respond to 'Anak Sultan' level members' complaints within 30 (thirty) minutes after receiving the complaint via email, in-app Help menu, and/or rating page.
  • We will resolve and respond to 'Anak Sultan' level members' complaints faster than users who are non-GoClub members and/or members with different levels, unless in urgent or sensitive cases.
  • We may experience limitations, delays, and other problems when resolving and/or responding to members' complaints. For example, force majeure, maintenance or disruption of our system and/or the level of difficulty and complexity of members' complaints. This may affect the timeframe for responding and resolving complaints just as stated in the GoClub Terms of Use. 
  • From time to time, we may inform members regarding the complaints handling changes through our communication channels.

What is Priority Booking?

  • We will prioritize orders for GoRide and GoCar services by 'Anak Sultan' level members over non-GoClub member users or members from different levels.
  • This reward is automatically applied each time members make an order for the services mentioned above.
  • Members can enjoy these rewards with no time constraints, minimum booking rate, and/or the number of bookings. This reward applies in Indonesia, in areas where the services above are operable.

How to get 100% GoPay Cashback?

Starting July 1, 2022, 'Anak Sultan' and 'Juragan' members will get a special GoPay voucher every month on the first Friday. The voucher is valid for 7 (seven) days from first Friday to Thursday.

  • Voucher Recipient
    • This reward will be sent to members who are already 'Juragan' and 'Anak Sultan' by 00.00 WIB on the first Friday of the month.
    • GoClub has the right to hold, cancel, and/or withdraw the reward from members and/or merchants if we found any abusive, fraudulent, and/or suspicious activities.
  • Voucher Allocation
    • This reward will be gradually rolled out every first Friday of the month starting at 00.00 WIB and will be valid for 7 days until next Thursday at 23.59 WIB. Reward will be allocated in the form of:
      • 3 (three) x Rp10.000 GoPay cashback voucher for Juragan
      • 3 (three) x Rp20.000 GoPay cashback voucher for Anak Sultan
    • If members haven't received the reward on the first Friday, we advise to wait for 2x24 hours for the allocation process to be completed gradually, and to check 'Promo' page regularly.
    • If the reward is still not received after 2x24 hours, members can submit a ticket through Help Center, no later than 7 days from the first Friday of the month. We will then process the voucher allocation based on review results of this ticket.
    • In the case where voucher allocation is delayed, the voucher will still be valid for 7 days, including the day when voucher is successfully allocated to members.
  • Voucher Redemption
    • During the promo period, 100% GoPay cashback voucher can be used at Offline (Alfamart, Alfamidi, Hokben, McDonald’s Shell, Secure Parking) and Online merchant (Google Play). GoClub has the right to change the amount of cashback value and/or business partners who participate in this promo as we notify you from time to time through the communication media we choose.
    • This reward only applies for transactions that is paid using GoPay.
    • This reward applies without a minimum spending requirement. But with a maximum cashback value of Rp10.000 per voucher for ‘Juragan’ and Rp20.000 per voucher for ‘Anak Sultan’.
    • Each voucher can only be used 1 (one) time during the monthly voucher period (first Friday of the month until the next Thursday).
    • In some app versions, voucher will be automatically applied on the first transaction made after voucher has been allocated, provided that the transaction is made in the listed merchant and fulfills all the redemption's terms and conditions.
    • In newer app versions, members need to pick the voucher before completing the transaction. Please ensure you choose the right voucher to get the desired cashback.
    • Used vouchers can not be withdrawn/canceled/refunded.
    • Transactions made during promotion period, but without applying the voucher will not be eligible for cashback.
    • In the case where GoPay transactions can be completed due to suspicious activity by customers, there will be no compensation in terms of voucher period extension or voucher reallocation
    • Cashback can be canceled if the amount of total transaction in members' GoPay account has exceeded the monthly limit that is established by the Regulator (Rp20,000,000/month to date).

We will always communicate with members through our communication channels from time to time regarding this reward. If the member does not receive this information, he/she can find it on the "Promo" page in the Gojek application.

What is no busy-hour fee?

  • ‘Busy-hour' occurs in conditions of service ordering by members where the number of users who order services exceeds the availability of the service provider, for example: when it rains or in the morning when leaving the office.
  • Members get protection against 'frame-rates' for certain service orders which will be determined at our sole discretion and communicated to members from time to time with the following details:

Level

Product

Weekly Cap*

Max. Discount

Anak Sultan

GoSend, GoFood, GoRide dan GoCar

5x

Rp10.000/transaction

Juragan

GoSend and GoFood 

3x

Rp8.000/transaction

Bos

GoSend 

1x

Rp5.000/transaction

  • This reward can be directly enjoyed by members automatically every member makes a service order as mentioned above.
  • Members can enjoy this reward without being limited by the period of time and/or the minimum number of applicable service orders. This reward can also be enjoyed by members throughout Indonesia.
  • No busy-hour rewards do not apply if the overall busy-hour rate is below IDR 1,000

What is the special price for GoPlay's monthly subscription package?

  • Members will receive a special monthly subscription package (31 days) to access GoPlay streaming services on the GoPlay application.
  • The special price given is determined based on each member’s level with the following details:
  • 'Anak Sultan' and 'Juragan' level members will get a 100% discount on the monthly subscription package price (no cost).
  • 'Bos' level members only need to pay a monthly subscription package price of Rp10.000.
  • ‘Warga’ level members only need to pay a monthly subscription package price of Rp20.000.
  • Members with 'Anak Sultan' and 'Juragan' levels can directly claim the reward by logging into the GoPlay application using the phone number registered on the Gojek app. After the login, members can start streaming right away.
  • Members with ‘Warga’ and 'Bos' levels must first purchase a monthly subscription package via goplay.co.id website before accessing the streaming services on the GoPlay application. During the next renewal, if the remaining balance available on the payment method (selected by the member at the time of the first purchase) is sufficient to pay the subscription for the following month, the package will be automatically renewed, and the balance on the stated payment method will be automatically cut.
  • Members can terminate the subscription at any time via the GoPlay website.
  • If the member levels up to ‘Bos’ level, the price of the subscription at the time of the next renewal will automatically follow the price of the ‘Bos’ level.
  • Suppose a member advances to the ‘Juragan’ level while his paid subscription package is still running. In that case, the package will be automatically terminated, and the remaining subscription period will be stored as a credit that can be used when the free access expires.
  • If the member levels down, the monthly subscription package will be automatically terminated at the end of the current package period. The member can re-subscribe at the price for the lower level as stated in point (5).

How is access to events from GoTix free of charge?

  • 'Anak Sultan' members have the opportunity to get access to certain events in collaboration with GoTix at no cost.
  • The access offered can be in the form of tickets for concerts, cinemas, attractions, or others. The availability of the opportunity to get tickets for the event is at our discretion.
  • We make no guarantees regarding the availability and timing of ticket offers. We will inform each ticket offer via notifications on the application.
  • The supply of tickets offered is limited and the number may vary for each event. We will prioritize members who claim tickets early. members can only claim 1 (one) ticket for each event and cannot claim tickets if the ticket is no longer available.
  • When a member opens a notification about a ticket offer, the member will be directed to the ticket claim page where the member's personal data information will be filled in automatically and cannot be changed. If needed, the member needs to fill in the additional information requested for the purpose of the ticket being claimed. To claim tickets, members need to click the “Book Now” button. Tickets that have been claimed are non-refundable.
  • After the ticket claim is successful, the e-voucher will be sent via electronic mail that has been registered by the member on the Application. E-vouchers can be valid as tickets or can be exchanged for tickets according to the instructions provided and valid.
  • Changes in personal data information on the e-voucher can be made by contacting the Customer Support Counter by telephone to +6221 80600 822 or by e-mail to support@loket.com.

Terms and Conditions

  • We do not provide any guarantees and do not assume any responsibility in connection with the organization of the event, including the type, location, place, schedule, filler and anything related to the organization of the event, either directly or indirectly.
  • We are not responsible for any tariffs, fees or other fees beyond what we expressly offer.
  • We make no warranties and assume no responsibility whatsoever for any results arising from the use of tickets and in connection with the event.
  • The event organizer may impose additional terms and conditions with respect to the event and/or tickets.

Get more GoClub information