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GoClub Program Details

GoClub Program Details
Gojek / 28 Jan 2021

XP

Member will earn XP by completing a certain transaction. The amount of XP earned from a transaction will be calculated using the formula below:

Provided that:

  • Max. amount of XP that a member can get from a transaction is 100 XP;
  • Net Transaction is the value of transaction made in a single order minus a cashback and discount received by the member; and
  • Multiplier will be determined based on the service type and payment method used by the member in a transaction with the following conditions:

What is the Multiplier?

Multiplier is a number determined based on the type of service and payment method used by the member in a transaction with the following conditions:


Multiplier

 

Payment Menthod

Type of service

GoPay & PayLater

Others***

GoRide

4

2

GoCar

4

2

GoBluebird

1

1

GoFood

4

2

GoFood Pickup

4

2

GoSend Instant Delivery*

4

2

GoSend Same Day Delivery*

1

1

GoSend Intercity Delivery*

1

1

Offline & Online Merchants

1

Not available

GoBills

1

Not available

GoPulsa

1

Not available

GoMart/GoShop

Not available

Not available

GoBox

Not available

Not available

GoTix

Not available

Not available

GoPlay

Not available

Not available

*) Order via portal.gosend.id and/or outside Gojek platform ecosystem are not included

**) Strictly for selected online and/or offline merchants where payments are made through the GoJek App. Top-up or withdrawal is not included, and parking payments is not included.

***) Other Payment Methods are payments that are available on the application from time to time, including but not limited to cash, credit/debit card, money/electronic wallets other than GoPay, and a combination of several payment methods in 1 (one) transaction (e.g. GoPay and cash are being used at the same time).

XP will be given to the member in certain conditions other than detailed occasions in the table above based on our full policy from time to time.

Level

There are four types of levels with different requirements for the amount of XP. Members can collect a minimum of XP to reach a certain level. In order to continue enjoying rewards at a certain level, members must maintain XP with the amount listed below:

Level

Min. Total XP

Min. Total XP To Maintain

 

Warga

0

0

 

Bos

200

400

Juragan

1500

2500

Anak Sultan

6000

10500

There is also a level calculation period duration which is calculated for 6 (six) months since the member starts at a level.

How to level up?

If a member has accumulated the XP needed to level up (See column 2 in the table above) the member will advance to the next level immediately.

How to maintain the level?

If within 6 (six) months from the current level, the member has accumulated the XP needed to stay at his current level (See column 3 in the table above), then the level will be maintained at the level and XP will return to the starting point of the current level (See column 2 in the table above).

Why did I level down?

If within 6 (six) months from the current level, the member does not manage to collect the XP needed to stay at his current level (See column 2 in the table above) then the member will be dropped by one level and with XP at the starting point of that level.

Can my XPs expire?

If within 6 (six) months from the current level, the member only manages to collect the XP to maintain (See column 3) and not manage to collect the XP needed to advance to the next level (See column 2) , then member still stay on the current level but lose the progress of the XP and return to the starting point XP of the current level. Note that all the rewards will remain the same.

How is the level simulation?

A GoTroop leveled up to Juragan on January 1st. Within 6 months on July 1st, if the GoTroop:

  1. Collects 6000 XP, then he will be upgraded to Anak Sultan
  2. Collects 2500 XP, then he will remain a Juragan (keeping all their rewards) and their XP will return to 1500 XP
  3. Collects 2499 XP, then he will be downgraded to Bos and his XP will return to 200 XP

Rewards

Provisions Regarding Rewards At Each Level

Reward

Warga

Bos

Juragan

Anak Sultan

Prioritized Support

       

Yes

Prioritized Booking

       

Yes

100% GoPay Cashback 

     

Yes

Yes

 

GoSend

 

Yes

Yes

Yes

 

GoFood

   

Yes

Yes

No busy-hour fee

GoRide

     

Yes

 

GoCar

     

Yes

Special GoPlay subscription package

 

Special price for only Rp20.000

Special price for only Rp10.000

100% Discount

100% Discount

GoTix tickets at no cost

       

Yes

What is Priority Support?

  • We will respond to 'Anak Sultan' level members' complaints within 30 (thirty) minutes after receiving the complaint via email, in-app Help menu, and/or rating page.
  • We will resolve and respond to 'Anak Sultan' level members' complaints faster than users who are non-GoClub members and/or members with different levels, unless in urgent or sensitive cases.
  • We may experience limitations, delays, and other problems when resolving and/or responding to members' complaints. For example, force majeure, maintenance or disruption of our system and/or the level of difficulty and complexity of members' complaints. This may affect the timeframe for responding and resolving complaints just as stated in the GoClub Terms of Use. 
  • From time to time, we may inform members regarding the complaints handling changes through our communication channels.

What is Priority Booking?

  • We will prioritize orders for GoRide and GoCar services by 'Anak Sultan' level members over non-GoClub member users or members from different levels.
  • This reward is automatically applied each time members make an order for the services mentioned above.
  • Members can enjoy these rewards with no time constraints, minimum booking rate, and/or the number of bookings. This reward applies in Indonesia, in areas where the services above are operable.

How to get 100% GoPay Cashback?

  • 'Anak Sultan' and 'Juragan' members will get a special GoPay voucher every month on the first Friday. The voucher is valid for 3 (three) days from first Friday to Sunday.
  • This reward will be gradually rolled out in the form of a voucher on Friday at 12.00 WIB and will be valid until Sunday at 23.59 WIB.
  • During the promo period, 100% GoPay cashback voucher can be used at McDonald's, Alfamart, Alfamidi, or Google Play. We have the right to change the amount of cashback value and/or business partners who participate in this promo as we notify you from time to time through the communication media we choose.
  • This reward applies without a minimum spending requirement. But with a maximum cashback value of Rp50,000 for ‘Anak Sultan’ and Rp25,000 for ‘Juragan’.
  • This reward can only be used 1 (one) time on the day of the promo.
  • We will always communicate with members through our communication channels from time to time regarding this reward. If the member does not receive this information, he/she can find it on the "Promo" page in the Gojek application.

What is no busy-hour fee?

  • ‘Busy-hour' occurs in conditions of service ordering by members where the number of users who order services exceeds the availability of the service provider, for example: when it rains or in the morning when leaving the office.
  • Members get protection against 'frame-rates' for certain service orders which will be determined at our sole discretion and communicated to members from time to time with the following details:

Level

Product

Weekly Cap*

Max. Discount

Anak Sultan

GoSend, GoFood, GoRide, dan GoCar

5x

Rp10.000/transaction

Juragan

GoSend and GoFood 

3x

Rp8.000/transaction

Bos

GoSend 

1x

Rp5.000/transaction

  • This reward can be directly enjoyed by members automatically every member makes a service order as mentioned above.
  • Members can enjoy this reward without being limited by the period of time and/or the minimum number of applicable service orders. This reward can also be enjoyed by members throughout Indonesia.
  • No busy-hour rewards do not apply if the overall busy-hour rate is below IDR 1,000
  • *Valid from November 3, 2021

What is the special price for GoPlay's monthly subscription package?

  • Members will receive a special monthly subscription package (31 days) to access GoPlay streaming services on the GoPlay application.
  • The special price given is determined based on each member’s level with the following details:
  • 'Anak Sultan' and 'Juragan' level members will get a 100% discount on the monthly subscription package price (no cost).
  • 'Bos' level members only need to pay a monthly subscription package price of Rp10,000.
  • ‘Warga’ level members only need to pay a monthly subscription package price of Rp20,000.
  • Members with 'Anak Sultan' and 'Juragan' levels can directly claim the reward by logging into the GoPlay application using the phone number registered on the Gojek app. After the login, members can start streaming right away.
  • Members with ‘Warga’ and 'Bos' levels must first purchase a monthly subscription package via goplay.co.id website before accessing the streaming services on the GoPlay application. During the next renewal, if the remaining balance available on the payment method (selected by the member at the time of the first purchase) is sufficient to pay the subscription for the following month, the package will be automatically renewed, and the balance on the stated payment method will be automatically cut.
  • Members can terminate the subscription at any time via the GoPlay website.
  • If the member levels up to ‘Bos’ level, the price of the subscription at the time of the next renewal will automatically follow the price of the ‘Bos’ level.
  • Suppose a member advances to the ‘Juragan’ level while his paid subscription package is still running. In that case, the package will be automatically terminated, and the remaining subscription period will be stored as a credit that can be used when the free access expires.
  • If the member levels down, the monthly subscription package will be automatically terminated at the end of the current package period. The member can re-subscribe at the price for the lower level as stated in point (5).

How is access to events from GoTix free of charge?

  • 'Anak Sultan' members have the opportunity to get access to certain events in collaboration with GoTix at no cost.
  • The access offered can be in the form of tickets for concerts, cinemas, attractions, or others. The availability of the opportunity to get tickets for the event is at our discretion.
  • We make no guarantees regarding the availability and timing of ticket offers. We will inform each ticket offer via notifications on the application.
  • The supply of tickets offered is limited and the number may vary for each event. We will prioritize members who claim tickets early. members can only claim 1 (one) ticket for each event and cannot claim tickets if the ticket is no longer available.
  • When a member opens a notification about a ticket offer, the member will be directed to the ticket claim page where the member's personal data information will be filled in automatically and cannot be changed. If needed, the member needs to fill in the additional information requested for the purpose of the ticket being claimed. To claim tickets, members need to click the “Book Now” button. Tickets that have been claimed are non-refundable.
  • After the ticket claim is successful, the e-voucher will be sent via electronic mail that has been registered by the member on the Application. E-vouchers can be valid as tickets or can be exchanged for tickets according to the instructions provided and valid.
  • Changes in personal data information on the e-voucher can be made by contacting the Customer Support Counter by telephone to +6221 80600 822 or by e-mail to support@loket.com.

Terms and Conditions

  • We do not provide any guarantees and do not assume any responsibility in connection with the organization of the event, including the type, location, place, schedule, filler and anything related to the organization of the event, either directly or indirectly.
  • We are not responsible for any tariffs, fees or other fees beyond what we expressly offer.
  • We make no warranties and assume no responsibility whatsoever for any results arising from the use of tickets and in connection with the event.
  • The event organizer may impose additional terms and conditions with respect to the event and/or tickets.