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GoClub Program Details

GoClub Program Details
Gojek / 28 Jan 2021

XP

Member will earn XP by completing a certain transaction. The amount of XP earned from a transaction will be calculated using the formula below:

Provided that:

The maximum amount of XP that a member can get from a transaction is 100 XP;

Net Transaction is the value of transaction made in a single order minus a cashback and discount received by the member; and

The multiplier will be determined based on the service type and payment method used by the member in a transaction with the following conditions:

 

Payment Method

Type of services

GoPay & Paylater

Others***

GoRide

4

2

GoCar

4

2

GoBlueBird

1

1

GoFood

4

2

GoFood Pickup

4

2

GoSend Instant Delivery*

4

2

GoSend Same Day Delivery*

1

1

GoSend Intercity Delivery*

1

1

Offline & Online Merchants**

1

Coming soon

GoTagihan

Coming soon

Coming soon

GoPulsa

Coming soon

Coming soon

GoMart/GoShop

Coming soon

Coming soon

GoBox

Coming soon

Coming soon

GoTix

Coming soon

Coming soon

GoPlay

Coming soon

Coming soon

*) Order via portal.gosend.id and/or outside Gojek platform ecosystem are not included

**) Strictly for selected online and/or offline merchants where payments are made through the GoJek App. Top-up or withdrawal is not included, and parking payments is not included.

***) Other payment methods are payments that are available on the application from time to time, including but not limited to cash, credit/debit card, money/electronic wallets other than GoPay, and a combination of several payment methods in 1 (one) transaction (e.g. GoPay and cash are being used at the same time).

XP will be given to the member in certain conditions other than detailed occasions in the table above based on our full policy from time to time.

Level

Types and amount of XP requirements for each level are as follows:

Level

XP amount for maintenance

XP amount to level up

Warga

0

200

Bos

400

1.500

Juragan

2.800

6.000

Anak Sultan

10.500

-

The duration of the level period is 6 (six) months since a member starts into a level. 

Leveling up

If a member has accumulated the XP needed to level up (see column 2 in the table above) before 6 months period of being at the current level, the member will advance to the next level.

Level maintenance

If a member has accumulated the XP needed to stay at member's current level (see column 3 in the table above) within 6 months, the Member's XP will return to the starting point of his present level.

Level downgrade

If a member fails to accumulate the XP needed to stay at his current level (see column 2 in the table above) within 6 months, he will step down a level below and get their XP getting reset to the amount of the starting point at that level.

Rewards

Provisions Regarding Rewards At Each Level

Reward

Warga

Bos

Juragan

Anak Sultan

Prioritized support

-

-

-

Yes

Prioritized booking

-

-

-

Yes

GoTix tickets at no cost

-

-

-

Yes

100% GoPay cashback 

-

-

Yes

Yes

No busy-hour fee

GoFood

-

-

Yes

Yes

GoCar

-

-

-

Yes

GoRide

-

-

-

Yes

GoSend

-

Yes

Yes

Yes

GoPlay subscription special package

Special price for only Rp20.000

Special price for only Rp10.000

100% discount 

100% discount

Prioritized support

  1. We will respond to 'Anak Sultan' level members' complaints within 30 (thirty) minutes after receiving the complaint via email, in-app Help menu, and/or rating page.
  2. We will resolve and respond to 'Anak Sultan' level members' complaints faster than users who are non-GoClub members and/or members with different levels, unless in urgent or sensitive cases.
  3. We may experience limitations, delays, and other problems when resolving and/or responding to members' complaints. For example, force majeure, maintenance or disruption of our system and/or the level of difficulty and complexity of members' complaints. This may affect the timeframe for responding and resolving complaints just as stated in the GoClub Terms of Use. 
  4. From time to time, we may inform members regarding the complaints handling changes through our communication channels.

Prioritized booking

  1. We will prioritize orders for GoRide, GoCar, and/or GoCar (L) services by 'Anak Sultan' level members over non-GoClub member users or members from different levels.
  2. This reward is automatically applied each time members make an order for the services mentioned above.
  3. Members can enjoy these rewards with no time constraints, minimum booking rate, and/or the number of bookings. This reward applies in Indonesia, in areas where the services above are operable.

GoTix tickets at no cost

  1. Members with the 'Anak Sultan' Level have the opportunity to get access to certain events in collaboration with GoTix at no cost.
  2. The access offered can be in the form of tickets to concerts, cinemas, attractions, or others. Ticket availability will adhere to our policy.
  3. There is no guarantee regarding the availability and timing of the ticket offers. If there is an offer available, we will inform you via push notification from the Gojek app.
  4. The ticket availability is limited, and the amount may vary for each event. We will prioritize members who claim tickets earlier. Members can only claim 1 (one) ticket for an event while the stock lasts.
  5. Upon clicking the ticket offer notification, members will be directed to a confirmation page where their personal information will be filled in automatically and cannot be changed. If required, they will need to fill in the additional information requested for ticket claim purposes. To confirm, members need to click the "Order Now"button. Claimed tickets cannot be returned.
  6. After the claim is successful, we will send an e-voucher to the member's registered email. E-vouchers can be either valid as tickets or exchanged for tickets according to the instructions applied.
  7. Personal data information on the e-voucher can be changed by contacting Loket Customer Support via phone (+6221 80600 822) or by email (support@loket.com).
  8. We do not provide any guarantees and are not responsible for the event's execution and management: including the type, location, place, schedule, fillers, and any matters related to the event organization either directly or indirectly.
  9. We are not responsible for any additional fees other than what we explicitly offer.
  10. We do not make any guarantees and are not responsible for any outcome resulting from using the tickets connected with the event.
  11. Event organizers may impose additional terms and conditions to the events and/or tickets.

100% GoPay cashback 

  1. Members with 'Anak Sultan' and 'Juragan' levels will get 100% GoPay cashback promo every first Friday of each month.
  2. Members entitled to this reward are determined based on their membership level at 00.00 WIB on the promo starting date.
  3. On the promo starting date, 'Anak Sultan' and 'Juragan' will get a 100% GoPay cashback voucher that can be used at McDonald's, Alfamart, Alfamidi, or Google Play. We have the right to change the amount of cashback value and/or business partners who participate in this promo as we notify you from time to time through the communication media we choose.
  4. This reward applies without a minimum spending requirement. But with a maximum cashback value of Rp50,000 for ‘Anak Sultan’ and Rp25,000 for ‘Juragan’.
  5. This reward can only be used 1 (one) time on the day of the promo.
  6. We will always communicate with members through our communication channels from time to time regarding this reward. If the member does not receive this information, he/she can find it on the "Promo" page in the Gojek application.

No busy-hour fee

  1. ‘Busy-hour' occurs in conditions where an order placed in a condition in which the number of users ordering the service exceeds the availability of the service provider, for example; weather factors and/or rush hours at a certain time.
  2. Member will get protection against ‘busy-hour' for certain service orders which will be determined at our sole discretion and communication to members from time to time with the following details:

Level

Services with No busy-hour reward

Anak Sultan

GoSend, GoFood, GoRide, GoCar, GoCar (L)

Juragan

GoSend, GoFood

Bos

GoSend

Protection simulation against `busy-hour` rates for GoCar Service bookings:

Amount of service fee without using no busy-hour fee reward

Amount of service fee using no busy-hour fee reward

Fee in total

Base fee

Busy-hour fee

Fee in total

Base fee

Busy-hour fee

Rp28.000

Rp20.000

Rp8.000

Rp20.000

Rp20.000

Rp0

  1. The reward can be immediately enjoyed automatically every time a member makes an order for the services mentioned above.
  2.  A member can enjoy this reward without being limited by the duration and/or a minimum number of applicable service orders. The reward also applies throughout Indonesia. 
  3. No busy-hour rewards do not apply if the overall busy-hour rate is below IDR 1,000.

GoPlay subscription special package

  1. Members will receive a special monthly subscription package (31 days) to access GoPlay streaming services on the GoPlay application.
  2. The special price given is determined based on each member’s level with the following details:
    1. 'Anak Sultan' and 'Juragan' level members will get a 100% discount on the monthly subscription package price (no cost).
    2. 'Bos' level members only need to pay a monthly subscription package price of Rp10,000.
    3. ‘Warga’ level members only need to pay a monthly subscription package price of Rp20,000.
  3. Members with 'Anak Sultan' and 'Juragan' levels can directly claim the reward by logging into the GoPlay application using the phone number registered on the Gojek app. After the login, members can start streaming right away.
  4. Members with ‘Warga’ and 'Bos' levels must first purchase a monthly subscription package via goplay.co.id website before accessing the streaming services on the GoPlay application. During the next renewal, if the remaining balance available on the payment method (selected by the member at the time of the first purchase) is sufficient to pay the subscription for the following month, the package will be automatically renewed, and the balance on the stated payment method will be automatically cut.
  5. Members can terminate the subscription at any time via the GoPlay website.
  6. If the member levels up to ‘Bos’ level, the price of the subscription at the time of the next renewal will automatically follow the price of the ‘Bos’ level.
  7. Suppose a member advances to the ‘Juragan’ level while his paid subscription package is still running. In that case, the package will be automatically terminated, and the remaining subscription period will be stored as a credit that can be used when the free access expires.
  8. If the member levels down, the monthly subscription package will be automatically terminated at the end of the current package period. The member can re-subscribe at the price for the lower level as stated in point (5).