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Your Privacy is guaranteed with our new Phone Number Masking feature

Your Privacy is guaranteed with our new Phone Number Masking feature
Gojek · 9 Dec 2019

Hi Gojekers,

In order to give the best experience for you in your journey, Gojek has run a variety of innovative solutions for your various needs. As a proof of Gojek’s commitments to secure your personal data, Gojek introduces Phone Number Masking feature that will gradually become available for all customers on GoRide, GoCar and GoCar L services.

What is Phone Number Masking 

This feature comes to answer the need for personal data security to every Gojek customer. 

Simply stated, the presence of a phone number masking in the Gojek application means that when you communicate with our driver-partner via telephone, both your number and the driver-partner will be hidden. You and your driver-partner will be shown a masked number instead which means better privacy for all. No need to worry if during the order process, you receive a call from a masked number (for example beginning with +6221-XXX), because the driver's phone number is also disguised in order to maintain the confidentiality of both parties.

How phone number masking works:

Before you try this new feature, don't forget to update your Gojek application to the latest version.

Order the GoRide / GoCar / GoCar L service via Gojek application

Use the mobile number registered in the application for calling the driver-partner

With this feature, your phone number will be automatically randomized and your driver-partner could call your current mask number which is only valid on the trip. 

After clicking the previous button, you will be directed to your driver-partner mask number. 

Therefore, your actual phone number and driver-partner will not be shown. Both of you will see a masked number instead (eg,+6221-XXX).

Important notes:

  • Make sure you contact the driver using ONLY via the 'Call' button in the Gojek application.
  • The masked number you see is only valid during the trip. You won't be able to contact the driver-partner with the same number after completing your GoCar or GoRide booking order.
  • If you intend to call from a different number on the application, you can access it by clicking ‘Change’ after you click ‘Call’ button and follow the process.
  • This feature will be gradually accessible for all Gojek users.
  • Rates may vary according to your provider

The presence of number masking feature in Gojek app provides security and comfort for loyal customers of GoCar and GoRide services. Through this feature, you don't need to worry about the security of your personal data. #ThereIsAlwaysAWay for a safer riding experience. Open your Gojek app and try this feature now!