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A Message from Gojek Co-CEOs: Keeping Everyone Safe amid COVID-19

A Message from Gojek Co-CEOs: Keeping Everyone Safe amid COVID-19
Gojek / 18 Mar 2020

Dear all,

We hope you are healthy and reading this message safely in the comfort of your home. 

The spread of COVID-19 is a global challenge, and at Gojek we have made it our priority to leverage our ecosystem to help keep everyone safe and to provide as much normality and productivity as possible for our driver-partners, business partners, merchants, employees and society at large. These are not easy tasks and we are proud to have been one of the fastest to respond to the crisis, leading the tech industry with a wide range of efforts across three key areas. 

GoFood contactless delivery option to minimize person-to-person contact

The first is Social Distancing. Gojek has embraced the #dirumahaja initiative started by Najwa Shihab and the Narasi team to promote social distancing, encouraging people to minimize contact with others, thereby slowing the spread of the disease. 

  • As of today, GoFood driver-partners are providing the option of contactless delivery services so that food is delivered with minimum human contact.
  • We also walk the talk - Gojek has enforced a work from home policy since 12 March for employees at our Head Office in Jakarta to encourage social distancing. We have also extended this policy to our offices in India, Singapore, and the Philippines, with Vietnam and Thailand to follow. 
  • Last Monday, we released our internal ‘Work From Home’ manual as an open document to share with anyone outside of Gojek. As of today, the document has been viewed over 5,500 times, making it likely the most widely read Work From Home document in Indonesia! We hope this manual will help companies, employees, and individuals be open-minded towards working from home and to continue being productive while doing so.

The second focus area is Healthy Habits. Gojek teams have been busy working around the clock with all of our key stakeholders to ensure everyone is keeping in mind that healthy and hygienic practices are critical in keeping ourselves and our loved ones healthy. 

  • We have used a multi-channel approach to promote healthy practices, disseminating COVID-19 awareness and prevention information, through in-app notifications, and through discussions with our driver and merchant partners.
  • On the GoFood side, we have collaborated with our merchants to create fixed procedures such as mandatory hygiene standards and distribution of hand sanitizers at key merchant premises to ensure that GoFood is providing as safe a service as possible. 
  • We have also issued food safety and hygiene guidance to our GoFood merchants recommending that they carry out regular employee temperature checks, record who cooks and who packages food, and ensure employees and driver-partners are washing their hands before handling food. 

    Vitamins distribution for Gojek employees 

    Keeping our driver partners productive and safe with various prevention-oriented measures

    Example of COVID-19 awareness and prevention information to our merchants

    Enforcing mandatory hygiene standard and health checks

Last but not least, our third area of focus is Maintaining Productivity. The COVID-19 pandemic is unprecedented and has created a challenging environment for anyone to be productive. Our driver partners are providing the deliveries and on-demand services that are enabling our users to be productive while they stay at home in support of social distancing initiatives like #dirumahaja. To that effect, it is our responsibility to our driver-partners to do as much as we can to keep them productive and safe.

  • We understand the risk of infection is present in the day-to-day activities of both our car and motorcycle drivers; we are conducting various prevention-oriented activities, including sourcing very limited available supply of hand sanitizers and masks. In several of our field offices, distribution efforts have begun already and although procuring masks and sanitizers has been very challenging, we are actively engaging with various potential partners within the public and private sectors to build a reliable source of supply for our driver-partners in the coming days and weeks. 
  • As of yesterday, we launched an income assistance scheme for driver-partners who are diagnosed with COVID-19; we will provide a stipend for them for 14 days and temporarily pause any ongoing installments (cicilan) i.e. insurance, vehicle installments, etc, until they are cleared to go back online.We are the first on-demand platform in Indonesia to apply such a policy to support our driver-partners. 
  • To preserve the safety of our communities, it is our policy to temporarily deactivate the accounts of driver-partners who are found to have contracted COVID-19, until we get a further notice from the health authorities. 
  • Gojek also has a 24/7 team that is ready to work with the public health authorities to support any partners who become affected by the virus. 

We would also like to take a moment to acknowledge and remind everyone that it is our driver-partners who are significantly enabling the massive social distancing project that we are undertaking across Southeast Asia. Without deliveries and other on-demand services, the amount of times by which people will have to leave their residence and be in crowded areas would be significantly higher. Let’s make sure that these men and women are not unsung heroes during this time; rather let’s celebrate their role in helping society get through this difficult period. This New York Times article, in reference to the on-demand delivery men and women working during the pandemic in China, puts it so perfectly: "Hope Arrives by Motorbike". They are saving lives. Our job is to support them the best we can and be the champion of their noble role in this story.

While the world joins us in praying that the COVID-19 pandemic ends soon, Gojek will continue to roll out new programs to minimize its impact. We will be extending our efforts to support health care workers by creating GoFood “health care” zones - areas near hospitals where we will waive food delivery fees. We will also introduce GoRide and GoCar vouchers for healthcare workers for trips to and from hospitals and/or testing centers as they work tirelessly to look after all of us. 

These are only a few examples of a growing list of actions we are ready to take to ensure we are doing everything we can to help society’s effort to manage this pandemic. We are also working closely with the government to support their aspirations in managing this pandemic. More initiatives will be shared very soon.

We would like our whole community to know that health and safety is our number one priority and we know in our hearts that when we all work together, we can achieve great things. And remember, the one thing that almost everyone can do to help is to stay at home as much as they can - for once, by staying and working from home, even watching TV, you are performing a social good! #dirumahaja.


Kevin & Andre

Gojek Co-CEOs