Here at Gojek, your safety and comfort during trips are our top priorities. For this reason, we always innovate to improve our services so that you have the best experience using Gojek. As an effort to ensure that you are more protected, Gojek presents SafeTrip+ for those of you who want to add extra protection on your trip.
If previously on every trip using GoRide/GoCar you have received accident insurance protection without additional costs which are intended for driver and passenger partners automatically, now you can add extra trip protection through this SafeTrip+. Click here to: File a Claim.
We are in cooperation with PasarPolis in providing this personal accident insurance from Asuransi Untuk Semua. So that your trip is always safe from the pick-up point to your destination. The SafeTrip+ fee is inclusive of insurance premium in accordance with SafeTrip+'s Product Information.
Only by paying an additional fee of IDR 1,000 you can get the benefits of SafeTrip+ protection which includes the sum insured:
Also, get an On-Time Guarantee Voucher if GoRide / GoCar drivers pick you up later than 15 minutes compared to the estimated time shown in the application. The voucher can be used to get a discount for your next trip (GoRide IDR 5.000 and GoCar IDR 10.000)
Activating SafeTrip+ is easy. You can add the option to join SafeTrip+ directly through the Gojek application before you place a GoCar/GoRide order. Here's how:
Once you have activated SafeTrip+, this additional fee will be automatically added to your trip costs for as long as you wish. You can also disable this additional fee from the Gojek application by clicking Safetrip+ before you confirm your order and click deactivate.
The followings are complete information about SafeTrip+ from PasarPolis and Asuransi Untuk Semua. Click on the links below to view specific sections of this article firsthand:
SafeTrip+ is a form of collaboration between Gojek and Asuransi Untuk Semua and PasarPolis that provides protection benefits for you while travelling using GoRide/GoCar services, by only paying an additional fee of IDR 1,000 for one trip. Where the SafeTrip+ fee is inclusive of insurance premium in accordance with SafeTrip+'s Product Information
This protection benefit covers the event of death due to an accident, permanent disability due to an accident, and costs incurred due to accidental treatment during the insurance period.
The following are the details of the benefits and the sum insured obtained:
Medical expenses due to accidents
If during the trip, the insured had a traffic accident which results in the insured being injured and requiring treatment by a doctor or hospitalization, the Insurer will pay insurance benefits of IDR 35,000,000 per incident.
Permanent Disability
The insurer will pay a certain percentage of the Sum Insured to the Insured for losing functions of:
Accidental death
If during the trip, the Insured had a traffic accident which results in the Insured dying instantly, the Insurer will pay insurance benefits of IDR 350,000,000 per incident.
Loss of Personal Items due to Theft/ Robbery Compensation
If during the trip, the Insured lost their personal items due to theft or robbery, the Insurer will pay insurance benefits of IDR 1,000,000.
Bereavement Compensation
If during the trip, the Insured had a traffic accident which results in the Insured dying instantly, the Insurer will pay insurance benefits to the heirs in the amount of IDR 1,000,000 for Bereavement Compensation.
Hospital Cash Plan
If the Insured is hospitalized at the recommendation of a doctor due to a traffic accident during the trip, the Insurer will provide Daily Inpatient Compensation of IDR 100,000 per day with a maximum of IDR 500,000 per 5 (five) consecutive days.
SafeTrip+ starts when you begin a trip using GoRide/GoCar services. Meanwhile, the SafeTrip+ period is calculated as you as the insured party are travelling using GoRide/GoCar, or per trip.
The Insurer is not obliged to pay the Sum Assured if the Insured dies due to an Accident, suffers permanent disability due to an accident, or undergoes treatment/care due to an accident due to the following reasons:
You can submit a claim via Claim Portal with the following link: [link]
When you submit a claim, all evidence of the incident and required documents such as booking number, photo of identity card (KTP), medical resume, receipt or proof of original hospital fees, accident report from the Police or Police Official Report (BAP), and other documents are submitted in the form of a soft copy (photo) and sent via an online form at the time of filing a claim.
After you fill out the claim form on the website, PasarPolis may contact you to ask for answers to several questions related to the events experienced to ensure the completeness of the information (such as what, who, why, when, where and how the chronology of events).
If you purchase SafeTrip+ before 1st of August 2024, you can only submit claim via https://polis.prodiginow.com/ and if you have any questions you can contact:
Contact Information (Monday-Friday 8:00-22:00):
Call center: 150118
WA: +62 81212640206
Email: cs@prodiginow.com
Below are the complete documents or supporting evidence for each incident that you need to prepare before submitting an insurance claim:
Death due to Accident:
Permanent Disability:
Medical Expenses:
Loss of Personal Items due to Theft/ Robbery:
Hospital Cash Plan:
The submission of a SafeTrip+ claim related to an accident must be reported a maximum of 30 (calendar) days after the incident. You have to complete the claim documents required maximum of 45 (forty-five) calendar days after the first claim submission.
At Gojek, your safety and protection as a passenger are our top priorities. Along with procuring reliable insurance facilities that can protect you from the risk of accidents, we also continue striving to provide training for driver partners. We provide complete protection so you can drive without feeling anxious. Always be careful on the road and have a safe ride with GoRide or GoCar.
If there is a complaint, the policyholder can submit it to:
PasarPolis Operational : Monday – Sunday (08:00 - 21:00 WIB)
WhatsApp: 0818-343494
Email: cs@ppibroker.com