SafeTrip+ is ready to keep you safe while driving!
SafeTrip+ is ready to keep you safe while driving!
gojek / 24 Feb 2024

Here at Gojek, your safety and comfort during trips are our top priorities. For this reason, we always innovate to improve our services so that you have the best experience using Gojek. As an effort to ensure that you are more protected, Gojek presents SafeTrip+ for those of you who want to add extra protection on your trip.

If previously on every trip using GoRide/GoCar you have received accident insurance protection without additional costs which are intended for driver and passenger partners automatically, now you can add extra trip protection through this SafeTrip+. Click here to: File a Claim.

We are in cooperation with Prodigi in providing this personal accident insurance from Simas Jiwa Insurance. So that your trip is always safe from the pick-up point to your destination. The SafeTrip+ fee is inclusive of insurance premium in accordance with SafeTrip+'s Product Information.

Only by paying an additional fee of IDR 1,000 you can get the benefits of SafeTrip+ protection which includes the sum insured:

Also, get an On-Time Guarantee Voucher if GoRide / GoCar drivers pick you up later than 15 minutes compared to the estimated time shown in the application. The voucher can be used to get a discount for your next trip (GoRide IDR 5.000 and GoCar IDR 10.000)

Activating SafeTrip+ is easy. You can add the option to join SafeTrip+ directly through the Gojek application before you place a GoCar/GoRide order. Here's how: 

Once you have activated SafeTrip+, this additional fee will be automatically added to your trip costs for as long as you wish. You can also disable this additional fee from the Gojek application by clicking Safetrip+ before you confirm your order and click deactivate. 

The followings are complete information about SafeTrip+ from Simas Life Insurance. Click on the links below to view specific sections of this article firsthand:

What is SafeTrip+?

SafeTrip+ is a form of collaboration between Gojek and Simas Jiwa Insurance and Prodigi that provides protection benefits for you while travelling using GoRide/GoCar services, by only paying an additional fee of IDR 1,000 for one trip. Where the SafeTrip+ fee is inclusive of insurance premium in accordance with SafeTrip+'s Product Information

This protection benefit covers the event of death due to an accident, permanent disability due to an accident, and costs incurred due to accidental treatment during the insurance period.

What benefits and coverage do I get from SafeTrip+?

The following are the details of the benefits and the sum insured obtained:

Medical expenses due to accidents

SafeTrip+ benefit will be provided to cover all medical expenses/treatments at the hospital, if you have an accident in which within 90 (ninety) days of the accident causing you to suffer an injury that requires treatment by a doctor or is hospitalized. This coverage can reach up to IDR 7,000,000 per incident.

Permanent Disability

SafeTrip+ benefit will be given, if you have an accident that causes the loss of one of your limbs, are unable to function again, and has been declared permanently disabled by a doctor. This insured value can reach IDR 350,000,000 with the following information:

  1. Complete Permanent Disability. In the case of a complete loss of functions for both hands, two feet, both eyes, one hand and one foot, one hand and one eye, one leg and one eye, the Insurer will pay an insurance benefit of 100% of the sum insured and then the Insured will pay for permanent disability complete/partially ends.
  2. Partial Permanent Disability. The Insurer will pay a certain percentage of the Sum Insured to the Insured for losing functions of:
    1. Right arm starting from shoulder: 70% (seventy percent) Sum Insured
    2. Left arm starting from shoulder: 56% (fifty six percent) Sum Insured
    3. III.Right hand starting from elbow: 65% (sixty five percent) Sum Insured
    4. Left hand starting from elbow: 52% (fifty two percent) Sum Insured
    5. Right hand starting from wrist: 60% (sixty percent) Sum Insured
    6. Left hand starting from wrist: 50% (fifty percent) Sum Insured
    7. VII.One eyesight: 50% (fifty percent) Sum Insured
    8. VIII.Hearing of both ears: 50% (fifty percent) Sum Assured
    9. One ear hearing: 15% (fifteen percent) Sum Insured
    10. One leg: 50% (fifty percent) Sum Insured
    11. Right thumb: 25% (twenty five percent) Sum Insured
    12. Left thumb: 20% (twenty percent) Sum Insured
    13. Right index finger: 15% (fifteen percent) Sum Insured
    14. Left index finger: 12% (twelve percent) Sum Insured
    15. Right little finger: 12% (twelve percent) Sum Insured
    16. Left little finger: 7% (seven percent) Sum Insured
    17. Right middle finger or ring finger: 6% (six percent) Sum Insured
    18. Middle finger or left ring finger: 5% (five percent) Sum Insured


  1. For those who are left-handed, the statement "right" is read "left" and vice versa.
  2. In the event of partial loss of one of the members of the body as mentioned above, the guaranteed payment must be reduced proportionally, while in the case of the loss of two or more parts of the body together, the security payment may not exceed 100% (one hundred percent) of the Sum Insured.
  3. If the payment of partial permanent disability benefits has reached 100% (one hundred percent) of the Sum Insured, then the Insurance for permanent disability completely / partially ends.
  4. Reimbursement of all medical expenses/hospital care, if the insured experiences an accident and within 90 (ninety) days after the accident results in the insured being injured as well as requiring treatment by a doctor or hospitalized, up to a maximum limit of 2% (two percent) of the Sum Insured.

Accidental death

The accidental death benefit is given as coverage due to a traffic accident in one incident of IDR 350,000,000 per incident.

When does coverage start and how long is the insurance provided?

SafeTrip+ starts when you begin a trip using GoRide/GoCar services. Meanwhile, the SafeTrip+ period is calculated as you as the insured party are travelling using GoRide/GoCar, or per trip.

What is included in the exclusion of benefits?

The Insurer is not obliged to pay the Sum Assured if the Insured dies due to an Accident, suffers permanent disability due to an accident, or undergoes treatment/care due to an accident due to the following reasons:

What are the requirements to be able to apply for this insurance?

The allowed age entry is:

  1. Minimum: 6 months
  2. Maximum: 90 years old

Age is calculated when the prospective Insured is declared to be accepted as the Insured, if the Insured's age is x years y months, then:

  1. The age of the Insured is x years if y < 6 (six) months.
  2. The age of the Insured is x+1 years if y 6 (six) months.

Determination of the Insured's Age is the closest Insured's Birthday.

And if the insured is different from the Gojek account holder/Policy Holder, then the Insured must be in the same 1 Family Card as the Gojek account holder/Policy Holder.

How do I file a claim?

When you submit a claim, all evidence of the incident and required documents such as booking number, photo of identity card (KTP), medical resume, receipt or proof of original hospital fees, accident report from the Police or Police Official Report (BAP), and other documents are submitted in the form of a soft copy (photo) and sent via an online form at the time of filing a claim.

You can submit a claim via Prodigi Claim Portal with the following link: [link]

After you fill out the claim form on the website, Prodigi or Simas Jiwa Insurance as the insurance provider will contact you to ask for answers to several questions related to the events experienced to ensure the completeness of the information (such as what, who, why, when, where and how the chronology of events).

What documents are required for filing a claim?

Below are the complete documents or supporting evidence for each incident that you need to prepare before submitting an insurance claim:

Medication/treatment due to an Accident:

Permanent Disability:


Is there a time limit for submitting a claim?

The submission of a SafeTrip+ claim related to an accident must be reported a maximum of 90 (ninety) days after the insured dies and suffers from permanent or partial permanent disability. Meanwhile, reports for those undergoing treatment/treatment at the hospital must be sent a maximum of 45 (forty-five) days after the insured leaves treatment/treatment.

At Gojek, your safety and protection as a passenger are our top priorities. Along with procuring reliable insurance facilities that can protect you from the risk of accidents, we also continue striving to provide training for driver partners. We provide complete protection so you can drive without feeling anxious. Always be careful on the road and have a safe ride with GoRide or GoCar.

If there is a complaint, the policyholder can submit it to:

Prodigi (Monday-Friday, 08.00-22.00 WIB)

Call Center Prodigi: 150118

WhatsApp Prodigi: +62 812-1264-0206

Email Prodigi: cs@prodiginow.com


Call Center Sinarmas: 021-28547999

Email Sinarmas: cs@simasjiwa.co.id