GOJEK App

One app for every need

GoFood's Commitment to Keep Your Orders Safe

GoFood's Commitment to Keep Your Orders Safe
GoFood / 4 Dec 2020

Hi GoFoodies, 

At Gojek, your health and safety are our priority. In response to the current challenges, we are elevating our standards through various efforts, which are reflected in theJ3K (Stay Healthy, Hygienic and Protected) protocol that we have implemented for all of our services.

These include: driver-partners’ body temperature check to ensure the driver is in a healthy state when performing their duties and vehicle disinfection to ensure the hygiene of driver-partners’ vehicles. Learn more about our various efforts to prevent COVID-19 here: Gojek’s Commitment to Ensuring Driver Partners Health to Keep Each Other Safe

Not only that but you now can also access the information on driver-partners’ body temperature check and vehicle disinfection. This info can be seen in the driver's profile that appears after ordering GoCar and GoRide service (depending on the policy of each region), GoSend and GoFood, as you can read here.

To support government regulations on limiting the use of single-use plastic bags, GoFood provides insulated bags and reusable bags for our driver-partners. To support this effort, you can prepare a special clean container for drivers to place your GoFood orders once they will arrive at your location. So you can still maintain a safe distance from each other.

Through these efforts, we hope to provide a safe environment & optimal service for you and our driver-partners. By implementing the J3K protocol together, #ThereIsAlwaysAWay to make life safer and more comfortable.