We believe that knowledge is power, so we share information to help you stay safe and secure. To avoid different types of fraud, remember these steps: Don’t make any payments outside the Gojek app, keep your personal data secure, and never share your OTP code. Use a PIN for added protection, and report any suspicious activity through Gojek’s official email or Help Page in the app.
Gojek SHIELD is a suite of technologies designed to keep you secure at every stage of your journey, including in emergencies. It includes driver face verification technology, phone number masking, and an emergency button we hope you’ll never need to use.
We ensure that you receive the best services and protection through Gojek’s trusted insurance partners, providing coverage to help minimize risks on every trip.
Stay vigilant and follow our safety steps. Be especially mindful of psychological manipulation, one of the most common tricks scammers use. Together with the Ministry of Communication and Information, we’ve created a video to help you recognize these tactics and learn how to avoid them.
