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My driver choose a bad route

To get the best experience while using Gojek, you can ask the driver to take your preferred route. But if you don't have one, no need to worry, because our drivers will use the GPS feature available on their phone.

If your driver took you through a different route than what you've already asked and made you feel uncomfortable, please report this to us by clicking the 'Contact Us' below.

We apologize for the inconvenience.

*Contact Us only accessible when you are registered in Gojek app and open this page on your phone/tablet

Contact Us