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My voucher is lost

If you've lost your voucher that you had before, please make sure:

  • Voucher is still in the validity period
  • Voucher usage limit is in accordance with the applicable terms and conditions
  • You haven't pressed the 'Use' button yet

If you have confirmed matters stated above but the voucher is still not found, please report it to us by pressing "Mail Us" below. We will gladly help you to solve your problem.

*Contact Us only accessible when you are registered in Gojek app and open this page on your phone/tablet

Contact Us