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Driver differs from app

When a driver accepts your booking, we will give you booking information such as the drive's full name, profile picture. This helps you to identify the right driver at pickup location.

If your driver doesn't look like who you see in Gojek app, please report it to us after your trip by clicking 'Contact Us' below.

You can also cancel your order if you feel unsafe.

We apologize for the inconvenience.

*Contact Us only accessible when you are registered in Gojek app and open this page on your phone/tablet

Contact Us