To order GoCar, please follow the steps below: Choose GoCar in Gojek main menu Choose your destination* and pickup location. You can also add a note to the driver (Example: Please pick me up at Front door of A Building) *In Gojek app version 4.11, you can save your favorite destination. ... Read more

GoCar

Q: Complimentary Group Personal Accident Insurance

Gojek additional personal accident insurance coverages available for SafeTrip+ customers. Dear Insured Persons, Your safety when travelling with Gojek is our first priority. Therefore, Gojek has worked with Marsh (A wholly foreign owned insurance brokerage company) and AIG (a leading global insurer) to bring the highest level of protection benefits for ... Read more

Q: I want to cancel GoCar booking

Gojek always aims to bring the best experience to users in each order. If you have an issue with driver on on-going order, please check other articles with solutions. If you still wish to cancel the order, please follow those steps: <ul><li>Tap on the on-going order</li><li>Scroll up the page, you will ... Read more

Q: I left my item on car

If you think you left your item behind after using Gojek services: Go to Order history Click the chat icon on the related order. You can chat with the driver within 2 hours after the trip. If you are not able to connect with driver, <a href="https://gojek.link/gocore/help/article/ebb2d589-d044-4f70-95d0-d71a8d7ac3c1" target="_blank">contact us</a>, we will have further ... Read more

Q: Driver brought illegal items

We are really sorry to hear this. If you find out that your driver brought illegal items such as drugs or alcohol while executing your order, please <a href="https://gojek.link/gocore/help/article/cd287c97-ac90-42dd-b181-9e58d21e9fe7" target="_blank">report this</a> to us by filling out the form below. We will try to solve this problem. We always strive to ... Read more

Q: Driver brought other persons in my order

We apologize for the inconvenience that you have experienced while using one of our Gojek services. If the driver brought other passengers while on the trip with you, please <a href="https://gojek.link/gocore/help/article/7f03413b-04eb-4f56-9c21-dddfa76a25b8" target="_blank">tell us</a> the details by filling in the form below. Your feedback is really valuable for us to improve our service ... Read more

Q: Driver dropped me at the wrong place

We are really sorry about the incident that happened to you recently that was caused by our driver. If your driver dropped you in the middle of the trip or at a different location from the app, please report this to us by clicking on the <a href="https://gojek.link/gocore/help/article/0c921752-c699-402f-a596-debbbbfc7879" target="_blank">Report this issue</a>button ... Read more

Q: Driver drove unsafely/ traffic violation

We are really sorry if you have experienced unpleasant things that could put you in danger while using our service, such as: <ul><li>Driving at high speed (i.e. hitting speed bumps)</li><li>Violating the traffic rules</li><li>Driving recklessly</li><li>Driving with no focus (i.e. sleepy, using handphone while driving)</li><li>Almost hit another vehicle/person</li></ul> Above things are the ... Read more

Q: Driver has improper behavior

If your driver has improper behavior that affects you, this is an unacceptable action as outlined in Gojek's Code of Conduct for Drivers. If you see your driver acting impatient, smoking on the way, unfriendly or talking and acting impolite, please notify us by clicking the <a href="https://gojek.link/gocore/help/article/740d2c0d-9680-4ff2-a9a0-5018108f33c3" target="_blank">Report an ... Read more

Q: My card was charged extra/twice on my order

In the case that you were charged more than the actual price on the order summary page, first please double check those followings: Make sure you did not book double orders Check the SMS from your bank account to make sure there are 2 transactions are charged <a href="https://gojek.link/gocore/help/article/9d4bee6e-819a-46e4-b0eb-476cb19bf2f7" target="_blank">Contact Gojek</a>for further ... Read more