We apologize for the inconvenience. If you can't make an order and get a notification such as: <ul><li>GoPay is not available</li><li>We found something not right with your account</li><li>Our system detected suspicious activities on your account</li><li>Wallet locked</li><li>Sorry, you can't make any orders. Please contact our customer service for detailed information.</li><li>Please contact ... Read more

You can simply follow these 3 (three) steps: 1. Select a movie ticket in GoTix You can see the detailed steps <a href="https://www.gojek.com/help/gotix/cara-menggunakan-gotix/" data-slate-node="element" data-slate-inline="true">here</a> 2. Activate Flexitix feature <ul><li>On the checkout page, don’t forget to choose GoPay as your payment method</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/7515ffdc-6642-40ad-adbb-26546aa8032eFlexitix%20ENG1.png" style="height: auto;width: 200px"> ... Read more

You’ve bought a movie ticket but got canceled because your plan’s suddenly changed? Relax, with the new Flexitix feature from GoTix, now you can refund your movie ticket. Simply activate the Flexitix feature when purchasing a ticket then you can refund later and receive your GoPay balance back. ... Read more

Use GoTix to get various entertainment tickets such as movies, attractions, concerts, shows, or any kind of events in your city. Here’s how: How to buy movie tickets <ul> <li>Choose GoTix on your Gojek app homepage.</li> <li dir="auto">Choose your location (city) and the movie that you ... Read more

You can buy movie ticket using GoTix in these cities: <ol> <li>Balikpapan </li><li>Bandung </li><li>Batam </li><li>Batu </li><li>Bekasi </li><li>Binjai </li><li>Blitar </li><li>Bogor </li><li>Cikarang </li><li>Cirebon </li><li>Depok </li><li>Gresik </li><li>Jakarta </li><li>Jember </li><li>Karawang </li><li>Kediri </li><li>Kendari </li><li>Ketapang </li><li>Kupang </li><li>Lampung </li><li>Madiun </li><li>Makassar </li><li>Malang </li><li>Mamuju </li><li>Manado </li><li>Mataram </li><li>Medan </li><li>Mojokerto </li><li>Padang </li><li>Palembang </li><li>Pekanbaru </li><li>Ponorogo </li><li>Prabumulih </li><li>Probolinggo </li><li>Purwakarta </li><li>Purwokerto </li><li>Samarinda </li><li>Serang ... Read more

<div>If you want to register your event on GoTix, please kindly send us these details:</div> <ol style="font-size:14px;"> <li>Proposal</li> <li>Event Details</li> <li>Contact Person </li> </ol> Kindly send it through e-mail to gotixevents@go-jek.com and ad.jayengrana@go-jek.com Read more

GoTix

Q: Type of GoTix payments

After you pick the desired Event or Movie, you will find 4 (four) payment methods on the 'Booking Confirmation' page: <ul> <li>GoPay </li> <li>LinkAja </li> <li>PayLater* </li> <li>Credit/debit card </li> </ul> *If you currently do not yet have access to PayLater, hang ... Read more

Q: Can't redeem promo code

If you're sure your promo code is valid based on its Terms & Conditions but it’s still cannot be redeemed, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button only accessible when you open this page on your phone/tablet. Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>On the ‘Promos’ page, click ‘Got a promo code? Enter here’ menu; or</li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/24/EN_new_klik_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/22/EN_masukkan_kode_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <ul><li>Go to 'My profile’ page then click ‘Enter promo ... Read more

Q: Didn't receive movie e-ticket

If you haven't received your Booking Code and Pass Key after purchasing ticket(s) from GoTix, please check again in: <ul><li>Your email inbox (the email that is registered in your Gojek account), or</li><li>'My Tickets' section on the top right of GoTix homepage.</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/84cf376d-1aa5-4629-ad88-ae5e1de864bdeng%201.png" style="height: auto;width: 200px"> If you still ... Read more

Q: I haven’t received my voucher

We are really sorry for the problem you experience if you haven’t received the voucher from the following conditions: If you haven’t received the voucher that you bought or voucher from these conditions: <ul><li>After completing tasks of Mission</li><li>After purchasing voucher </li><li>After redeeming the promo code</li><li>Haven’t received a voucher from GoClub (reward ... Read more

Q: How to use LinkAja to pay my order

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services. Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below: <ul><li>Click [⋮] on payment menu while you are ordering on Gojek app</li></ul> <ul><li>Select Link LinkAja</li></ul> <figure class="text-center"><img src="https://lh3.googleusercontent.com/y44HNogd-5CPNEJZI_XiZIhnmQ2K11lTSA62NhIogZQUjnCfBn2Pox9S-T88o0KNwz3sqcgooZsTphj4_j_9BezyXoAvbiFmlVpRjhQISVTqUBdXyFxICgqNJvHbknhJwaK2uKR3" style="height: ... Read more