Driver's vehicle is uncomfortable
We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.
To improve our trip safety and quality you can give a rating for your driver after your trip completed. If you forgot to give a rating to the driver, you can still do it by clicking 'Orders' section in Gojek app homepage, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating.
But we do apologize for the inconvenience if you had an unpleasant experience with our driver such as vehicle or helmet that driver gave to you was not clean and smelly, dropped you in wrong destination, or if the driver brought other passengers while on the trip with you.
You can tell us more about your experience via Help page (on My Account menu) in Gojek app by clicking the Contact Us* below this article.
*Contact Us button only accessible when you open this page on your phone/tablet