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Terms & conditions of use of GoPoints feature

GOPOINTS TERMS OF USE as of 08 January 2020

We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").

This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.

    Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.

    Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.

    Point is a form of appreciation that You get through the GoPoints Service.

    Product is goods and/or services that will be provided and/or rendered by the Merchant.

    Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.

    Token is the value You may get for transaction of services in the Gojek App that You make.

    Voucher is vouchers available on the GoPoints page that can be redeemed for Product.


  2. TOKEN ISSUANCE
    • Subject to the framework specified in the GoPoints Terms of Use, You may get Token from Your transaction in the Gojek App, that will be determined by Our own policy.
    • Issuance of Token is subject to the following conditions:

      You may acquire:

      • maximum of 1 (one) Token per day for GoPulsa Service transactions;
      • maximum of 5 (five) Tokens per day for GoPay Service transactions;
      • maximum of 1 (one) Token per day for GoBills Service transactions;
      • maximum of 1 (one) Token per day for GoPulsa Service transactions; and
      • a maximum of 10 (ten) Tokens per day for GoRide, GoFood, GoCar, GoSend, GoShop, GoTix Service.

      For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.

    • The validity period of Your Token is until 31 January 2020.
    • Commencing from 1 February 2020, We will no longer issue Token from Your transaction in the Gojek App.

  3. POINT ACQUISITION
    • You can only exchange the Token that you have with Points through the features in GoPoints Service until 31 January 2020. After such date, You are no longer able to exchange the Token that you have with Points through the features in GoPoints Service.
    • You can use Point to redeem Voucher which are available in the GoPoints Service catalogue that can be accessed through the Gojek App.
    • Points are not transferable, assignable and tradeable and only applicable to be used by You or to whom the Points are issued.
    • The validity period of Your Points acquired: (i) during the month of July 2019 until December 2019; and (ii) since the effective date of this GoPoints Terms of Use is until 30 June 2020.

  4. REDEMPTION OF POINTS WITH VOUCHERS
    • You can redeem the Point that You have with Vouchers which are available on catalogue page in GoPoints Service.
    • By redeeming the Point to Voucher, You are deemed to understand that every redemption of the Voucher will be subject to the terms and conditions set by the Merchant as displayed on the page of each Vouchers.
    • Voucher that You owned will be stored on the "My Voucher" page in the Gojek Application for the period specified by the Merchant on each Merchant pages.
    • To use the Voucher that you have redeemed, You can move the "Slide to Use" button and click the "Get Voucher Code" button and You will receive a Voucher Code, where the Voucher Code will be valid for a period of 24 (twenty four) hours after the Voucher Code is issued.
    • Voucher Code that is not used within 24 (twenty four) hours will automatically expire and can no longer be used or returned.
    • We are not responsible for the unavailability of Voucher on catalogue page in GoPoints Service.

  5. REDEMPTION OF VOUCHERS WITH PRODUCTS
    • You can redeem the Voucher Code that You have obtained with the Product provided by the Merchant in accordance with the terms and conditions set forth in each Vouchers, as applicable.
    • For the use of the Voucher Code, We are not responsible for the unavailability and inconsistency of Product provided by Merchant and the invalid Voucher Code to be redeemed for Products.
    • You are prohibited from reproduce, resell or trade the Voucher. Any attempt to do this will potentially result in cancellation of the validity of the Voucher at the discretion of Us and/or the Merchant.
    • Voucher can only be exchanged in whole and cannot be exchanged in part or in stages. If the redeemed Voucher is less than the nominal value stated on the Voucher, then the Voucher will be deemed to be fully redeemed and there will be no right to refund, cash or new Voucher which has the same value as the margin between the nominal value and the redemption value.

  6. MISCELLANEOUS
    • You agree that We may cancel your Token, Point, Voucher Code or Voucher that is obtained by violating the provisions set out in the GoPoints Terms of Use, based on Our assessment and discretion or suspicion with reasonable reasons and with proper notification.
    • For matters not specifically regulated in the GoPoints Terms of Use, You hereby declare to be subject to any operational provisions or procedures imposed by Us, either at this time or as amended from time to time.

  7. USER’S REPRESENTATION AND WARRANTY
    • The representations and warranties of the User as stipulated in this Article 7 are additional to the representations and warranties provided by the User as contained in Gojek Terms of Use. There are no provisions under this Article 7 that shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    • In the event there is loss or problems You experience at the delivery of GoPoints Service, We will, with Our best efforts, help to mediate You with the related Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Merchant, including taking legal action deemed necessary by You or the Merchant.

How to Contact Us

You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.