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I can't repay my GoPayLater dues

We’re sorry for the inconvenience. These are a few reasons why you might not be able to repay your dues:

  • Your phone number is no longer active, so you can't log in to the Gojek account that you have GoPayLater dues on

  • You lost your phone and/or phone number.

Solution: You can change your phone number. Please let us know via Gojek Help page (under My Profile menu) by clicking the Contact Us* below if you want to change your phone number. We will help you to change the lost phone number on the account that has GoPayLater to the new phone number. Then, please login with the new phone number to re-access your GoPayLater account.

  • You can’t top up GoPay.

Solution: Try to change the top-up method with another method. Click this article for more information on how to top up your balance and method options.

  • You use Virtual Account but have an issue such as:

1. Have made a repayment through Virtual Account but the dues are still haven’t repaid

2. Unable to generate Virtual Account number

3. Virtual Account number is incorrect

4. Double repayment

5. Virtual Account option is not available

Solution: Please tell us more via Gojek Help page (under My Profile menu) by clicking the Contact Us* below

  • You have topped up your GoPay, but haven’t received it.

Please click article I haven’t received my GoPay top up for more info.

  • There was a technical error when you tried to repay.

Solution: Please tell us more via Gojek Help page (under My Profile menu) by clicking the Contact Us* below. We will gladly help you.


*Contact Us button only accessible when you open this page on your phone/table

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