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GoPay balance deducted after cancelling order

Did you cancel the order but your GoPay balance decreased? Don’t panic! You just need to do these things:

  • Ensure you have a good internet connection
  • Close and re-open Gojek app
  • Log out and log in to Gojek app
  • Please wait for maximum 1 (one) hour

If you find your GoPay balance is still incorrect after completing those steps, please report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us* below this article. We will be glad to help. 

*Contact Us button only accessible when you open this page on your phone/tablet