Driver drove unsafely
We always strive to give the best service to our customers and drivers as their safety is our first priority.
We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.
To improve our trip safety and quality you can give a rating for your driver after your trip completed. If you forgot to give a rating to the driver, you can still do it by clicking 'Orders' section in Gojek app homepage, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating.
We are really sorry you have experienced unpleasant things that could put you in danger. You can tell us more about your experience via Gojek Help page (under My Account menu) by clicking the Contact Us* below.
*Contact Us button only accessible when you open this page on your phone/tablet