GOJEK App

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GoSend API Integration - Frequently Ask Questions

Browse this section to find answers about GoSend API

What is GoSend API Integration?

The process of integrating GoSend system into platforms that owned by business partners (websites, applications). GoSend API has been integrated with many e-commerce & marketplace partners.

Do we need to have a website or mobile app to integrate with your GoSend API?

No, as long as the system can connect with our API, you can access Gosend API easily

How long is the integration process?

It depends on each partners capability, but usually the process will take within 1-2 months.It depends on each partners capability, but usually the process will take within 1-2 months.

Is it allowed to use an external party to help to do API integration?

Yes, as long as they can connect with our API. In term of the agreement and billing, will be still between GoSend and partner-related.

Do GoSend provide live tracking?

Yes, we provide a live tracking via URL link share through SMS (for the buyer) or via inbox on the Gojek app (for the buyer) with API integration.

Can GoSend provide an exemption from paying IDR 5,000,000 (five million rupiah) for the integration fee?

IDR 5,000,000 (five million rupiah) is a one-time setup fee that we charge for all onboarding partners.

Can we lock the price for specific years?

IDR 5,000,000 (five million rupiah) is a one-time setup fee that we charge for all onboarding partners.

How do we pay for the shipping price?

GoSend will bear the shipping costs in advance. Our team will send transaction details at the beginning of each month (for example, GoSend will send transaction details for January in early February). Then after the partner confirms the amount, our team will send an invoice on the 18th of every month.

Is GoSend service available during Sunday and Public Holiday?

Yes, we are available every day with the different period time between Instant and Same Day. Instant service is available for 24 hours and Same Day service is available from 8 am to 5 pm.

Does GoSend have surge pricing (rising price in certain hours)?

GoSend API does not have a surge price feature. However, the price differences might occur in certain hours when Google Maps tries to find the most efficient route (alternative route).

What is the function of Maps widget?

It is for defining store merchant and buyer lat long coordinates to calculate the shipping price.

Could we use Google Maps to define store merchant and buyer lat long coordinates?

Yes, we suggest you to use Google Maps

Could we add multiple orders (Instant, Same Day or mix of both) simultaneously?

Yes, you can. Feel free to choose options you want when everything is ready to be shipped

Could we choose to send goods by car instead of a motorcycle?

Our GoSend API currently only available for sending goods by motorcycle

Could GoSend provide us with a special box, such as dry ice or a wooden box?

We do not provide that. Our driver will only pick up and deliver good (not preparing the package)