Jago simplifies your life’s financial needs using state-of-the-art technology and guaranteed security. You can:

1. Separate your spending & savings into "Pockets" that you can personalize to manage your finances better.
2. Involve the people close to you to save together & pay together using Shared "Pockets".
3. Schedule and automate money transfers and savings so you don't forget paying bills or transfer money to your closest friends & relatives.
4. Do all your banking activities without monthly fee and without transfer fee up to 25x/month.

1. Make sure you’re using the latest version of Gojek app (minimum version 4.24.2 for Android and 4.24 for iOS)
2. Select ‘Explore’ on the GoPay menu
3. Select ‘Jago’ in the GoPay feed
4. You will be directed to Jago registration page, click ‘OK, continue’
5. Enter your email and phone number registered in Gojek
6. Enter your GoPay PIN
7. Enter the OTP code that you received in the registered phone number
8. Create your Bank Jago password
9. Upload your eKTP*
10. Upload your selfie while holding eKTP
11. Enter additional information as a requirement to open account in Bank Jago
12. Read and confirm the Terms and Conditions by giving tick mark
13. You will be directed to do a video call with Jago staff to complete the registration process
14. Finish! If your data is approved, you can use your Jago account within 24 hours after the registration submission

When you have finished the registration process and your Jago account is successfully created, you can use your Jago Pocket as a payment method in the Gojek app.

If your GoPay Plus upgrade status is Approved, you don’t need to do the step in number 9 and 10.

To fully experience your Bank Jago and access all features provided, you have to activate your account that you can do via video call. This is a process required by OJK.

Things that you need to pay attention before the video call activation

• You should have enough quota of mobile data or be connected to Wi-Fi
• Good internet connection for a smooth video call process
• You have given access permission of your phone’s microphone and camera for Gojek app
• Have a good lighting and a decent volume for the video call

Notes:

• There won’t be any charge for the video call as it uses your internet connection
• If the video call was dropped during the process, you can always retry
• Bank Jago agent will be available for 24 hours to help with your activation
• If the activation is failed, you can try again through the Jago app

Now you can use your Jago Pocket to pay for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan. You just need to link your Jago Pocket to your Gojek account.

Before linking it, make sure you already have a Jago account. Then, you can follow these steps:

1. Select ‘Explore’ on the GoPay menu
2. Select the ‘Settings’ menu
3. Select ‘Manage payment methods’
4. Click ‘Add’ on the Jago Pockets option
5. Give a confirmation to continue the next step
6. Enter your registered email and phone number
7. Enter the OTP code that you received in the registered phone number
8. Enter your Jago account password
9. Yay! Your main pocket is successfully linked
10. Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

To add more than one Pocket to Gojek, follow these steps:

1. Open the Gojek application then tap Explore to the right of the GoPay balance.
2. Go to the Settings menu and select Manage Payment Method.
3. Swipe up until you find the Jago Pocket, then tap Add.
4. Select the payment Pocket that you want to add to Gojek.
5. Enter your Jago Password to confirm.
6. Finished! Now you can make payments on Gojek using Pay Pocket as a payment method.

If you can’t pay with your Jago balance, please make sure things below:

• You have a stable internet connection
• You have linked your main Jago account
• Your Jago balance is sufficient 
• Your GoPay account is active and not blocked
• Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

If you’re facing problem with your Jago account, you can contact Jago Customer Service at 1500746 or +62 21 3000 0746, or you can send email to tanya@jago.com

Currently, GoSend payments, ojol tips, and QRIS payments can only use GoPay as a source of funds.

You can use Jago as a payment method only in this service:

• GoRide
• GoCar
• GoBluebird
• GoFood
• GoTagihan

If you still have other questions regarding Bank Jago, you can ask through these contacts:

Hotline: 1500-746

Phone: 021-30000746

WhatsApp: 0819-247-7490

Email: tanya@jago.com

Support website: https://www.jago.com/id/support/contact-us