GOJEK App

One app of variety solutions

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What is GoPay Jago?

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GoPay Jago is a collaboration between Gojek and Jago. This latest payment method in the Gojek application allows you to pay for various services, no need to top up & easily manage expenses.

What is Jago?

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Jago is an app that can help you manage finance easier, collaborative, and innovative, so you will be able to live your life with family and friends even better! PT Bank Jago Tbk is registered and supervised by Otoritas Jasa Keuangan (Financial Services Authority / OJK), and is a participant in the Lembaga Penjamin Simpanan (Deposit Insurance Corporation / LPS) guarantee program
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GoPay Jago Benefits

Discover the benefits and advantages of opening a Jago account on Gojek, and paying for Gojek services using GoPay Jago

How to Create Jago Account

How to Create Jago Account
How to Create Jago Account
How to Create Jago Account
How to Create Jago Account
How to Create Jago Account

1․ Choose the Jago menu in the Gojek application

Open the Gojek application, click the Explore menu, and click the Jago menu.

2․ Registration with e-KTP

Prepare your e-KTP to register. If you are a GoPay Plus user, please go directly to the next step.

3․ Fill in personal data

Fill in your details according to the form provided.

4․ Get confirmation by Jago video call

Make sure you are connected to the Internet so that the registration process runs smoothly.

5․ Your account is being processed

You will receive a notification when your account is active.

How to Connect Jago with Gojek

How to Connect Jago with Gojek
How to Connect Jago with Gojek
How to Connect Jago with Gojek
How to Connect Jago with Gojek
How to Connect Jago with Gojek

1․ Choose the Jago menu in the Gojek application

Open the Gojek application, click the Explore menu, and click the Jago menu.

2․ Confirm Jago account

Click OK, continue on the Jago benefits page that you get.

3․ Fill in your cellphone number and emai

Make sure the data matches with your Jago account data.

4․ Enter Gojek PIN

Enter your 6 digits Gojek PIN.

5․ Jago account is already connected

You can use the Jago pocket to pay for GoFood, GoCar, GoRide, GoBluebird, and GoTagihan.

How to Create Jago Pockets

How to Create Jago Pockets
How to Create Jago Pockets
How to Create Jago Pockets
How to Create Jago Pockets

1․ Go to the Gojek settings menu

Select Add on the Jago Pockets menu.

2․ Create a new Pocket

Click the 'Create a new pocket' menu or use existing pockets.

3․ Name the Pocket

You will be directed to the Jago application to customize the Pocket as you wish.

4․ Add the Pocket

Now, you can separate the money into the appropriate pocket according to the spending allocation.

FAQ

What is Bank Jago?

Bank Jago is a life finance solutions provider supervised by Bank Indonesia and OJK. Jago helps you save & send money, top up e-Wallet (e.g GoPay), pay bills, request money from your friends, anytime and anywhere you like.

Is Bank Jago registered in OJK?

PT Bank Jago Tbk is registered and supervised by Financial Services Authority (OJK) and guaranteed by Indonesia Deposit Insurance Corporation (LPS), so your data will be secured.

Why use Jago?

Jago simplifies your life’s financial needs using state-of-the-art technology and guaranteed security. You can:

  1. Separate your spending & savings into "Pockets" that you can personalize to manage your finances better.
  2. Involve the people close to you to save together & pay together using Shared "Pockets".
  3. Schedule and automate money transfers and savings so you don't forget paying bills or transfer money to your closest friends & relatives.
  4. Do all your banking activities without monthly fee and without transfer fee up to 25x/month.

How to create Bank Jago account via Gojek app

  1. Make sure you’re using the latest version of Gojek app (minimum version 4.24.2 for Android and 4.24 for iOS)
  2. Select ‘Explore’ on the GoPay menu
  3. Select ‘Jago’ in the GoPay feed
  4. You will be directed to Jago registration page, click ‘OK, continue’
  5. Enter your email and phone number registered in Gojek
  6. Enter your GoPay PIN
  7. Enter the OTP code that you received in the registered phone number
  8. Create your Bank Jago password
  9. Upload your eKTP*
  10. Upload your selfie while holding eKTP
  11. Enter additional information as a requirement to open account in Bank Jago
  12. Read and confirm the Terms and Conditions by giving tick mark
  13. You will be directed to do a video call with Jago staff to complete the registration process
  14. Finish! If your data is approved, you can use your Jago account within 24 hours after the registration submission

When you have finished the registration process and your Jago account is successfully created, you can use your Jago Pocket as a payment method in the Gojek app.

If your GoPay Plus upgrade status is Approved, you don’t need to do the step in number 9 and 10.

Bank Jago activation via video call

To fully experience your Bank Jago and access all features provided, you have to activate your account that you can do via video call. This is a process required by OJK.

Things that you need to pay attention before the video call activation

  • You should have enough quota of mobile data or be connected to Wi-Fi
  • Good internet connection for a smooth video call process
  • You have given access permission of your phone’s microphone and camera for Gojek app
  • Have a good lighting and a decent volume for the video call

Notes:

  • There won’t be any charge for the video call as it uses your internet connection
  • If the video call was dropped during the process, you can always retry
  • Bank Jago agent will be available for 24 hours to help with your activation
  • If the activation is failed, you can try again through the Jago app

How to use Jago Pocket to pay my order

Now you can use your Jago Pocket to pay for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan. You just need to link your Jago Pocket to your Gojek account.

Before linking it, make sure you already have a Jago account. Then, you can follow these steps:

  1. Select ‘Explore’ on the GoPay menu
  2. Select the ‘Settings’ menu
  3. Select ‘Manage payment methods’
  4. Click ‘Add’ on the Jago Pockets option
  5. Give a confirmation to continue the next step
  6. Enter your registered email and phone number
  7. Enter the OTP code that you received in the registered phone number
  8. Enter your Jago account password
  9. Yay! Your main pocket is successfully linked
  10. Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

How to add a Jago pocket

To add more than one Pocket to Gojek, follow these steps:

  1. Open the Gojek application then tap Explore to the right of the GoPay balance.
  2. Go to the Settings menu and select Manage Payment Method.
  3. Swipe up until you find the Jago Pocket, then tap Add.
  4. Select the payment Pocket that you want to add to Gojek.
  5. Enter your Jago Password to confirm.
  6. Finished! Now you can make payments on Gojek using Pay Pocket as a payment method.

I can’t use Jago to pay my order

If you can’t pay with your Jago balance, please make sure things below:

  • You have a stable internet connection
  • You have linked your main Jago account
  • Your Jago balance is sufficient 
  • Your GoPay account is active and not blocked
  • Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

If you’re facing problem with your Jago account, you can contact Jago Customer Service at 1500746 or +62 21 3000 0746, or you can send email to tanya@jago.com

Can I use Jago to pay for GoSend, ojol tips, or pay with QRIS?

Currently, GoSend payments, ojol tips, and QRIS payments can only use GoPay as a source of funds.

You can use Jago as a payment method only in this service:

  • GoRide
  • GoCar
  • GoBluebird
  • GoFood
  • GoTagihan

I have questions or problem with Bank Jago

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