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What is GoFood?

GoFood is a food delivery service from Indonesia, carried out by hundreds of millions of Gojek Drivers. More than 125,000 restaurants in various cities across Indonesia have officially become GoFood Partners.

Please visit and fill in the followinglink to become a GoFood Partner:

https://www.go-jek.com/go-food/bisnis/#!/registration

 

 

What are the differences between GoFood and GoBiz?

GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.

As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.

In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.

For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.

How do I become a GoFood Partner?

Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!

 

Registering to GoFood via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.

 

Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!

 

It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!

 

Click on the link below for a more detailed tutorial:

GoFood Registration via GoBiz Guide

What are the benefits of joining GoFood?

Enjoy various advantages and exciting benefits by being a GoFood Partner!

  • Get Delivery Fee Promo with GoPay: Lower delivery service fee for your customers using GoPay payment.
  • Maximize your Business Potential: Expand the potential of your products and gain awareness to millions of Gojek users all across Indonesia.
  • Make It Easy for Customers to Find Your Restaurant: Various features and categories within the GoFood Application will make it easier for your restaurant to be found by millions of Gojek users.
  • Widen Your Reach: Expand the scope of your culinary business using our delivery service, carried out by hundreds of thousands of Gojek Drivers.
  • Promote Your Best Dishes Using GoFood Application: Show your restaurant’s specialties on GoFood.

How do I view and change the GPS position of my restaurant in the application?

You can see the coordinates of the location of your restaurant by following these steps:

  1. Open the Google Maps application
  2. Find the location of your restaurant
  3. Press and hold the pin icon on the map for approximately two seconds until the coordinates appear in the form of longitude and latitude at the top of the page
  4. Copy the coordinates of longitude and latitude and send it via e-mail to gofoodpartners@go-jek.com 

How do I change my restaurant’s operational hours? [GoFood]

Send your request via e-mail to gofoodpartners@go-jek.com

 

To change your restaurant’s operational hours, please specify the following information using this format in the e-mail body:

- Outlet name (including the branch) in GoFood

- Registered Outlet’s telephone number

- Current operational hours (and the days) - New operational hours (and the days)

How do I change the name, description and price of my menu? [GoFood]

 

Send your request via e-mail to gofoodpartners@go-jek.com

 

To change the menu details, please specify the following data using this format in the e-mail body:

 

- Outlet name (including the branch) in GoFood

- Registered Outlet’s telephone number

- The name of the menu or category in the GoFood application that you want to change

- Write down the changes you want for the menu, using the following format (please only specify the details of the information that you want to change):

Current menu name - New menu name

Current menu category - New menu category

Current menu description - New menu description

Current menu price - New menu price (final price after VAT and service charge)

- To change the photo menu, attach the image to the e-mail body. Adjust the file name according to the menu name (Example: Mie Ayam Spesial.jpeg) and make sure the photo is in accordance with the application requirements (max. Photo size is 500 kB)

 

WhatsApp_I mage_2018-08-13_at_3.40.27_PM__1_.jpeg

How do I change my Person in Charge’s (PIC) profile?

The person in charge (PIC) to your restaurant in GoFood is needed to process all data regarding GoFood promos, invoicing (billing), etc.

There are 2 PIC categories, namely: PIC Partner who handles the marketing and promotional matters, and PIC Finance who handles invoicing matters. Not all outlets have PICs under both PIC categories (your restaurant can only have 1 PIC).

 

To submit changes to your PIC data, please send the request via e-mail to gofoodpartners@go-jek.com

Please use this format on the e-mail body:

- Outlet name (including the branch) in GoFood

- Registered Outlet’s telephone number

- Write down the changes you want, with the following format (please only specify the details of the PIC in which you want to change):

Current PIC category - New PIC category (if any)

Current PIC name - New PIC name

Current PIC telephone number - New PIC telephone number

Current e-mail address of the PIC - New PIC’s e-mail address

Why haven’t I received an activation e-mail from GoFood?

If you registered as a GoFood Partner, you will not receive any activation e-mail.

However, within 14 (fourteen) working days, you will receive an e-mail from our Sales team in your area / city, to submit some data (restaurant’s photos, restaurant’s operational hours, etc.).


How do I know my registration status after registering on the GoFood website?

After you have registered through the link: https://www.go-jek.com/go-food..., the GoFood team will contact you within 2-3 business days to ask for additional documents or data; such as your menu items and prices, which will be displayed on the GoFood application.

Next, the GO-RESTO team will conduct a verification process of the documents that you have submitted. The verification process for this document will take a maximum of 3 (three) working days.

If your restaurant has passed verification, then you will receive a welcome note e-mail from GoFood as well as GO-RESTO’s activation e-mail.


If you have tried logging in to your GO-RESTO but failed, please do the following steps:
1. Make sure that the telephone number you entered is in accordance with the one registered
2. Your internet network is stable
3. Make sure that you are using the latest version of the application

If you have not received an activation e-mail or have difficulty entering the GO-RESTO application, please contact us at gofoodpartners@go-jek.com 

How do I change my menu image / photo?

If you want to change your menu photo, please send an e-mail to gofoodpartners@go-jek.com and attach a new photo to your menu in the e-mail body.
 

Make sure that:

1. The file name matches the name of the menu you want to change

    Example: Mie Ayam Spesial.jpeg

2. Already met our menu image guideline, as stated below:


Foto Utama Outlet

The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.

Conditions:

  1. Only 1 (one) photo for this section
  2. Maximum size of 500 KB
  3. Landscape ratio (2:1)

Foto SKU

There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.

Conditions for foto SKU:

  1. Maximum size of 500 kB
  2. Square ratio (1:1)
  3. Photos only display food (there are no human elements such as shadows or body parts)
  4. Photos must be named according to the menu in the application you want to replace

 

 WhatsApp_Image_2018-08-13_at_3.40.27_PM.jpeg

 

How do I change the coordinates / location of my restaurant on the map?

You can see the coordinates of your restaurant’s location by following these steps:

1. Open the Google Maps application

2. Find the location of your restaurant

3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page

4. Copy the coordinates of longitude and latitude that appears

5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant

What if my restaurant is temporarily closed?

Send your notification via e-mail to gofoodpartners@go-jek.com

 

To change the restaurant’s (Outlet) schedule or operational hours, please specify the detail using the following format on the e-mail body:

- Outlet name (including the branch) on GoFood

- Registered Outlet’s telephone number

- Current operational schedule

- New operational schedule, along with the period (if changes are only temporary)

What if I want to change the name of my restaurant on GoFood?

Send your request via e-mail to gofoodpartners@go-jek.com

 

To change the name of your restaurant (Outlet), please specify the detail using the following format on the e-mail body:

- Outlet name (including the branch) on GoFood

- Registered Outlet’s telephone number

- Current Outlet name - New Outlet name

How do I change my restaurant’s telephone number?

Send your request via e-mail to gofoodpartners@go-jek.com

 

To change the restaurant’s telephone number (Outlet), please specify the detail using the following format on the e-mail body:

- Outlet name (including the branch) in GoFood

- Registered Outlet’s telephone number

- New telephone number

How do I change my restaurant’s address?

Send your request via e-mail to gofoodpartners@go-jek.com

 

To change the restaurant address, please specify the detail using the following format on the e-mail body:

- Outlet name (and branch) in GoFood

- Registered Outlet’s telephone number

- Current Outlet address - New Outlet address

How do I add / remove outlets (restaurant branch) on GoFood?

You can add or remove outlets by sending an e-mail to gofoodpartners@go-jek.com 


Please specify:

  1. Name of currently registered outlets:
  2. Name of outlet branch to be registered or removed:
  3. Outlet Address:
  4. Registered outlet e-mail:
  5. E-mail address for the new outlet:
  6. Your GoBiz log in registered phone number:
  7. Other notes:

After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.

What should be considered if I want to change or add a menu (Menu Guideline)?

  1. The following is the criteria for writing menu names or SKU names:

    1. Menu writing must be clear and not abbreviated

      Example: Ayam Bakar Madu

      Wrong Example: A. Bakar Madu

      Ayam Bkr Madu

    2. The menu has to be written in capital letter format for the first letter of each word

      Example: Es Kepal Milo Strawberry

      Bebek Goreng Maknyuuuzzz

      Wrong Example: ES KEPAL MILO STRAWBERRY

      BeBek Goreng MakNYUUUZZZ

    3. he word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

      Example:

      Menu Item : Panino Al Tonno E Uovo

      Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

    4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

      Example: Martabak Asin 2 Telur Bebek Isi Ayam

      Martabak Red Velvet Manis Nutella Keju Mini

      New Black Meat Lovers Cheesy Mayo Regular Original Pizza

      Genmaicha Green Milk Tea (L)

      Aqua 600 ml

      Nasi Goreng + Telur

      Nasi Goreng + Ayam

      Nasi Goreng + Sosis

      Es Teh Manis

      Teh Manis Panas

      Wrong Example: 2 Telur Bebek Isi Ayam

      Nutella Keju Mini

      Cheesy Mayo Regular

      Genmaicha Green Milk Tea

      Aqua

      Nasi Goreng + Telur/Ayam/Sosis

      Teh Manis (Es/Panas)

    5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

      Example: Ikan Gurame Per 300 Gram

      Wrong Example: Ikan Gurame Per Ons

    6. You are not allowed to add emoticons in the menu item writing.

      Example: Mie Rebus Spesial

      Wrong Example: Mie Rebus Spesial ^_^

      Es Krim Singapore :)

    7. For menus that the same price, please separate them clearly.

      Example: Ikan Kerapu Goreng

      Ikan Kerapu Bakar

      Ikan Gurame Goreng

      Ikan Gurame Bakar

      Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

    8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

      Example:

      • Menu Name: Paket Hemat 1

        Description: Nasi + paha bawah goreng + es teh

      • Menu Name: Panino Al Tonno E Uovo

        Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example

      • Menu Name: Paket Hemat 1

        Description: -

      • Menu name: Panino Al Tonno E Uovo

        Description:-

  2. The following is a menu list that is prohibited on GoFood:

    1. Food made from the following animals:
      • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
      • Shark
      • Turtle
      • Stingray
      • Bulus
      • Lizard
      • Cat
      • Bat
      • Snake
      • Scorpion
      • Rat
      • Gecko
      • Crocodile
    2. Blood-based food
    3. Alcohol that is not licensed
    4. Non-food products, such as:
      • Drugs
      • Beauty water
      • Water gallon
      • Comic
      • Calendar
      • CD
      • Cigarettes
      • Etc.
    5. Narcotics (including marijuana)
    6. Raw food that do not go through processing, such as:
      • Frozen meat
      • Raw vegetables in packaging
      • Rice
    7. Grocery store items, such as:
      • Instant Noodle
      • Snacks
    8. Ice Cubes

*the exception applies for traditional custom reasons


Content Terms for Menu Items Displayed on GoFood:

  1. AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
  2. Based on said review, AKAB can then display or not display Partner’s products on GoFood.
  3. Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
  4. AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
  5. Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.




How do I make changes to my restaurant’s profile?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


  • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
  • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner and restaurant’s menu category.


Terms and Conditions for restaurant banner:

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.


  1. Total of 1 (one) image
  2. Maximum size: 500 kb
  3. Landscape ratio (2:1), preferably with the size of 1000x500 pixel
  4. Does not contain any human element like shadows, face, or any body parts
  5. Not a picture of your outlet
  6. In JPEG format
  7. Image is not blurry or broken

example of restaurant banner

How do I change my restaurant banner on GoFood?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


  • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
  • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner.


Terms and Conditions for restaurant banner:

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.


  1. Total of 1 (one) image
  2. Maximum size: 500 kb
  3. Landscape ratio (2:1), preferably with the size of 1000x500 pixel
  4. Does not contain any human element like shadows, face, or any body parts
  5. Not a picture of your outlet
  6. In JPEG format
  7. Image is not blurry or broken

example of restaurant banner

How do I change my restaurant’s category in GoFood?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


  • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
  • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s categories.

What are the benefits of managing my restaurant’s profile on GoFood?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


  • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
  • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s banner and categories.

How do I know or see my restaurant rating?

Customers can review and give ratings to your restaurant on GoFood in the Gojek customer application.


This merchant rating feature is aimed to measure the level of your restaurant’s customer satisfaction in order for you to be able to evaluate your business regularly, starting from the production, service, marketing, to restaurant performance based on the rating* provided by customers.


*Rating can only be seen through GoFood (customer's Gojek application)



[Display of restaurant rating on GoFood]


The rating that appears on the GoFood page is an accumulation of the overall rating given by your customers.


Therefore, it is important to always ensure customer satisfaction by paying attention to your restaurant rating. Get better ratings by following these tips:


  1. Make sure all of your menu is using relevant and attractive photos, check how to add and change your menu photos here*
  2. Provide clear and complete information on each of your restaurant menu items
  3. Always deactivate your menu item if it is currently not available or is out-of-stock, check how to set it here*
  4. Always ensure that each customer order is in accordance with specific requests or notes requested by your customers. You can see it easily using GoBiz app, check here

*The Pengaturan Menu feature on GoBiz is only available for GoFood Partners with just one/single outlet

If you would like to know your customer's rating on an order that has been completed on a certain day, please send your request by sending an email to gofoodpartners@go-jek.com and specify the following details:

  1. Merchant name:
  2. Phone number:
  3. From date:
  4. Until date:

*Maximum request for customer rating report request is 1 (one) month

Why was my menu change request rejected?

If you have sent a menu change request to the GoFood team but was rejected, it means that there is a part of your menu details that is not in accordance with GoFood's menu requirements and guideline.

  1. The following is the criteria for writing menu names or SKU names:

    1. Menu writing must be clear and not abbreviated

      Example: Ayam Bakar Madu

      Wrong Example: A. Bakar Madu

      Ayam Bkr Madu

    2. The menu has to be written in capital letter format for the first letter of each word

      Example: Es Kepal Milo Strawberry

      Bebek Goreng Maknyuuuzzz

      Wrong Example: ES KEPAL MILO STRAWBERRY

      BeBek Goreng MakNYUUUZZZ

    3. he word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

      Example:

      Menu Item : Panino Al Tonno E Uovo

      Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

    4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

      Example: Martabak Asin 2 Telur Bebek Isi Ayam

      Martabak Red Velvet Manis Nutella Keju Mini

      New Black Meat Lovers Cheesy Mayo Regular Original Pizza

      Genmaicha Green Milk Tea (L)

      Aqua 600 ml

      Nasi Goreng + Telur

      Nasi Goreng + Ayam

      Nasi Goreng + Sosis

      Es Teh Manis

      Teh Manis Panas

      Wrong Example: 2 Telur Bebek Isi Ayam

      Nutella Keju Mini

      Cheesy Mayo Regular

      Genmaicha Green Milk Tea

      Aqua

      Nasi Goreng + Telur/Ayam/Sosis

      Teh Manis (Es/Panas)

    5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

      Example: Ikan Gurame Per 300 Gram

      Wrong Example: Ikan Gurame Per Ons

    6. You are not allowed to add emoticons in the menu item writing.

      Example: Mie Rebus Spesial

      Wrong Example: Mie Rebus Spesial ^_^

      Es Krim Singapore :)

    7. For menus that the same price, please separate them clearly.

      Example: Ikan Kerapu Goreng

      Ikan Kerapu Bakar

      Ikan Gurame Goreng

      Ikan Gurame Bakar

      Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

    8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

      Example:

      • Menu Name: Paket Hemat 1

        Description: Nasi + paha bawah goreng + es teh

      • Menu Name: Panino Al Tonno E Uovo

        Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example

      • Menu Name: Paket Hemat 1

        Description: -

      • Menu name: Panino Al Tonno E Uovo

        Description:-

  2. The following is a menu list that is prohibited on GoFood:

    1. Food made from the following animals:
      • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
      • Shark
      • Turtle
      • Stingray
      • Bulus
      • Lizard
      • Cat
      • Bat
      • Snake
      • Scorpion
      • Rat
      • Gecko
      • Crocodile
    2. Blood-based food
    3. Alcohol that is not licensed
    4. Non-food products, such as:
      • Drugs
      • Beauty water
      • Water gallon
      • Comic
      • Calendar
      • CD
      • Cigarettes
      • Etc.
    5. Narcotics (including marijuana)
    6. Raw food that do not go through processing, such as:
      • Frozen meat
      • Raw vegetables in packaging
      • Rice
    7. Grocery store items, such as:
      • Instant Noodle
      • Snacks
    8. Ice Cubes

*the exception applies for traditional custom reasons

How do I get GoFood promotional gimmicks for my restaurant?

GoFood's promotional gimmicks will be given automatically when you register and join as a GoFood Partner.

If you want to submit additional gimmick items or if you have not received any restaurant gimmicks since you became a Partner, please complete the following data and send an e-mail to gofoodpartners@go-jek.com so that it can be processed immediately:


• Restaurant name:
• Restaurant location:
• Restaurant branch:
• Name of PIC (Person in Charge) and Phone Number that can be contacted:

How do I get a delivery promo for my restaurant?

Delivery promotions will be directly available to Partners who have joined as GoFood Partners (who has been active for at least one week).

 

How do I make a voucher promo using GoBiz?

Sign your restaurant up to get a voucher promotion on GoFood!


This type of promo will give discount vouchers for your customers, and based on our internal research, this promo has been proven to bring businesses an increase in sales up to 119% and profits until 146%!


Example of how voucher promotion will look like for customers

Through GoBiz, you don't even need to have a huge amount of budget to be able to enjoy this. Even with IDR 100.000, you can already start giving out vouchers to your customers.


Here's how to register for the promo via GoBiz:


Translation:

1. Open your GoBiz and choose the "Bantuan" (help) menu, then click on "Materi Promosi" (promotional material)

2. Choose "Cara mendaftarkan promo voucher di aplikasi GoFood" (how to request voucher promo on GoFood)

3. Read the details on the article as well as the Terms and Conditions, then click on "E-mail kami di sini" (click here to email us) on the bottom 


Translation:

4. If you have agreed with the T&C, please click on the arrow inside the box

5. Choose "Setuju" (agree)

6. The registration form will show up for you to fill in


Translation:

7. Click on "Anggaran Promosi" (campaign budget) and choose the nominal

8. Click on "Nominal voucher dan pengeluaran minimum" (voucher nominal and minimum spending/purchase) and set it for the customers

9. Next, set your promotion start date by filling in the column, enter the owner's ID card number and click "Kirim" (send)


How long will the promo run on GoFood?

This voucher promo will continue to run until your previously set budget has run out. For example, if you choose IDR 500.000 as the promo budget, and the budget has run out in three days, then the promo will automatically stop.


Notice:

  • The budget you set will be used to make the vouchers that will be distributed to your customers (ranging from IDR 100.000 - 10.000.000)
  • These voucher discounts is 100% supported by the restaurant and GoFood does not subsidise
  • Promo can only start the earliest 7 (seven) days from the promo registration date

How do I make promo via GoBiz?

Now, you can make your own promotion for your restaurant menu on GoFood using GoBiz!


On the Promo menu on GoBiz, you can choose which menu item of yours that you would like to give promotions to and you can set the discount amount as well as the duration of the promo as you like!


The promo that you have set will have promo label and price strikethrough on the GoFood app.



How the price strikethrough and promo label will look like to the customers


Follow the list below to make a good promo via GoBiz:



Translation:

1. Open your GoBiz and choose the Promo menu, and click on BUAT PROMO (make promo)

2. Choose the menu item for the promo and click Lanjut (next)

3. This page will then show up for you to fill

Translation:

4. On Harga setelah diskon, fill the amount of the menu item's price after discounted

5. On Durasi promo, set your promotion duration

6. Cek your promo detail before clicking SIMPAN (save) as this information cannot be changed if the promo has been created

Translation:

7. Your promo is now successfully scheduled!

When does payment get transferred?

Settlement Process (Amount of Transaction Adjustment)

  1. All transaction funds that have been authorized between 00:00:00 to 23:59:59, will be transferred to Partner's registered account on the next business day (H + 1)
  2. The amount of transaction fund transferred to Partner’s registered account is the total transaction fund minus service fee and other deduction costs according to the amount stated in the agreement (Settlement Funds)
  3. Settlement funds will be transferred daily to Partner's registered account
  4. For transactions on Friday, Saturday, Sunday and on the holidays, the Settlement Funds will be transferred on the following business day, as pictured below:
Day of TransactionRecapitulation ReportTransfer Process
MondayTuesdayTuesday
TuesdayWednesdayWednesday
WednesdayThursdayThursday
ThursdayFridayFriday
FridaySaturdayMonday
SaturdaySundayMonday
SundayMondayMonday
HolidayHoliday + 1Next Business Day  


What if I have not received any invoice from GoFood?

  1. If you have not received any invoice e-mail, send an e-mail to invoicing@go-jek.com, with the subject:
    [REQUEST INVOICE Bulan xxx (Penjualan Bulan xxx 20xx) - Nama Outlet, Kota]

    Example: REQUEST INVOICE Bulan Agustus (Penjualan Bulan Juli 2018) - Warung ABC, Jakarta

  2. After you have received the billing e-mail, please make the payment to PT. AKAB (Gojek) within 14 (fourteen) working days after the date the bill was sent.

    *Payment can be made to the BCA Virtual Account account listed on the bill that was sent to your e-mail

    *If there is a change in e-mail address, please inform the changes to gofoodpartners@go-jek.com to continue receiving bills at the beginning of each month

What if the invoice nominal sent by GoFood does not match my record?

If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:

[REVISI INVOICE Bulan xxx 20xx (Nama Outlet, Kota)]

Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)

What is the flow of GoFood invoice payment?

  1. At the beginning of each month, GoFood will send an invoice to your PIC e-mail that has been registered, with the subject:
    [Invoice xxx (xxx 20xx Month Sales)]

    *If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:
    [REVISI INVOICE Bulan xxx 20xx (Outlet Name, City)]

    Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)

    *If you have not received any invoice, send an e-mail to invoicing@go-jek.com, with the subject:
    [REQUEST INVOICE Bulan xxx (Penjualan Bulan xxx 20xx) - Nama Outlet, Kota]

    Example: REQUEST INVOICE Bulan Agustus (Penjualan Bulan Juli 2018) - Warung ABC, Jakarta

  2. After you receive a billing e-mail, please make the payment to PT. AKAB (Gojek) within 14 (fourteen) working days after the date of the bill was sent.

    *Payment can be made to the BCA Virtual Account account listed on the bill that was sent to your e-mail

    *If there is a change in e-mail address, please inform the changes to gofoodpartners@go-jek.com to continue receiving bills at the beginning of each month

What are the terms and conditions for menu images?

 

Did you know that 80% of GoFood purchases are influenced by the menu’s image on the application. Therefore, make sure your menu images are appealing and have met the following criteria:


Foto Utama Outlet

The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.

Conditions:

  1. Only 1 (one) photo for this section
  2. Maximum size of 500 KB
  3. Landscape ratio (2:1)

 

Foto SKU

There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.

Conditions for foto SKU:

  1. Maximum size of 500 kB
  2. Square ratio (1:1)
  3. Photos only display food (there are no human elements such as shadows or body parts)
  4. Photos must be named according to the menu in the application you want to replace

 

WhatsApp_Image_2018-08-13_at_3.40.27_PM.jpeg

 

If you want to change foto utama Outlet or any foto SKU, please send an e-mail with the menu details that you want to change along with the photos and send it to gofoodpartners@go-jek.com. The changes will take up to 7 (seven) working days.

If you have been waiting for more than 7 (seven) working days and the menu images have not been changed, you can submit the changes again via e-mail, and make sure the photos you send have already met the standards stated above.

Can I be charged with less commission fee?

The commission fee’s amount cannot be changed because it has been adjusted and is already based on your previous agreement when joining as a GoFood Partner.

Terms and Conditions of managing restaurant’s profile on GoFood

Ketentuan untuk Foto Utama Restoran:

Anda tidak diperkenankan untuk menggunakan foto yang bukan merupakan foto makanan, seperti logo restoran, foto toko, foto orang, dan sebagainya. Kami menganjurkan Anda untuk menggunakan foto makanan terbaik Anda sebagai foto utama restoran. Tim GoFood berhak mengganti foto banner jika tidak sesuai dengan ketentuan ini.


  1. Jumlah 1 (satu) foto
  2. Ukuran maksimal 500 kb
  3. Rasio landscape (2:1) dan dianjurkan dengan ukuran 1000x500 pixel
  4. Tidak memiliki unsur manusia seperti bayangan, wajah, atau bagian tubuh
  5. Bukan merupakan foto outlet
  6. Format foto adalah JPEG
  7. Foto tidak blur (buram) atau pecah


contoh foto utama Outlet (banner)

Ketentuan untuk Kategori Makanan Restoran:

Anda hanya dapat memilih maksimal 3 (tiga) kategori makanan untuk restoran Anda. Kategori harus sesuai dengan tipe makanan atau minuman yang Anda jual.

Terms and Conditions for 'Menu Content Management’ on GoFood

CONTENT TERMS & CONDITIONS

  • AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
  • Based on said review, AKAB can then display or not display Partner’s products on GoFood.
  • Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
  • AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
  • Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.

TERMS & CONDITIONS FOR MENU CHANGES


General Criteria

  • Merchants is located in a clear, static and easy to be reached by the drivers
  • Merchants sell ready-to-eat foods and beverages and can be taken away other than those listed in the prohibited merchant criteria

Prohibited Menu:

GoFood Partners are prohibited from selling:

  • Foods and/or drinks which come from endangered/dangerous animals according to government law, for example: sharks, stingrays, turtles, monitor lizard, hedgehog, etc
  • Non ready to serve and non takeaway foods and/or drinks , for example: preorder food, buffet, all you can eat, etc
  • Menu containing inappropriate words without food/drink information detail, for example: pornographic words, swear words, supernatural words, etc
  • Food/drinks from animals/pets that cause issues or wild animals that doubt of its cleanliness to be consumed, for example: dogs, cats, snakes, mice, bats, etc
  • Menu that are not considered as foods/drinks, for example: cigarettes, household furniture, clothing, household products, etc
  • Foods and drinks that violate the GoFood business model:
    • Raw materials, for example: unprocessed staples, fresh vegetables and fruits without processing,
    • Beverage packaging as a single menu (without the addition of other food menus),
    • Bottled drinks are not ready for consumption, for example: tea bags, sachet drink
    • Bottled drinks are not consumption, for example: beauty water
    • Large size beverage packaging, for example: gallon
  • Medicines include drugs and herbal medicines
  • Alcoholic drinks sold without SIUP MB (Alcoholic-Beverage Trading License)

Criteria for Writing Menu Names or SKU Names:

  • The menu naming must be clear and match with the item being sold
  • The menu does not belong to prohibited menu item
  • The menu naming should not be abbreviated
  • The menu naming should not using special characters, emoticon and symbol, for example  ^_^ ,  ®️, ©️, 😃
  • The menu naming is suggested under 70 characters so it can be fully seen in the consumer apps
  • Clarify the menu by writing down the details in the menu description
  • Use appropriate capital letters: menu names and categories in the camel case format (capital letters at the beginning of each word) and menu descriptions inthe sentence case format (capital letters at the beginning of a sentence)
  • It is not permitted to have the same menu in the same or different menu categories. The variants such as taste, dough, size, temperature, contents and toppings can be clarified in writing them down in the menu name
  • Information such as telephone numbers, restaurant operating hours, menu availability and social media links (such as Facebook, Instagram, Twitter, WhatsApp) are not allowed to be stated in the menu
  • If there are inappropriate words with elements of pornography, curses, occult and so on, the menu must include information containing food or beverage elements in writing the name of the menu or description
  • For fish menu which the weight changes, please use the estimated average weight and price per fish
  • For several menus that have the same price, please separate them into different menus



    Terms & Condition for Menu Changes: 

    • Changes on categories, menus and menu descriptions need to be adjusted to the writing terms and conditions
    • Name changes are not permitted containing GoFood prohibited menu
    • Category names and menu names should not be changed drastically. If the previous menu and/or menu categories are no longer sold, please deactivate the menu through the GoBiz application
    • If the menu is out of stock for a while, use the Activate menu feature in GoFood to set whether the product is in stock or vice versa

    About GoFood

    Created with Sketch.
    Created with Sketch.

    What are the benefits of joining GoFood?

    Enjoy various advantages and exciting benefits by being a GoFood Partner!

    • Get Delivery Fee Promo with GoPay: Lower delivery service fee for your customers using GoPay payment.
    • Maximize your Business Potential: Expand the potential of your products and gain awareness to millions of Gojek users all across Indonesia.
    • Make It Easy for Customers to Find Your Restaurant: Various features and categories within the GoFood Application will make it easier for your restaurant to be found by millions of Gojek users.
    • Widen Your Reach: Expand the scope of your culinary business using our delivery service, carried out by hundreds of thousands of Gojek Drivers.
    • Promote Your Best Dishes Using GoFood Application: Show your restaurant’s specialties on GoFood.

    How do I become a GoFood Partner?

    Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!

     

    Registering to GoFood via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.

     

    Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!

     

    It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!

     

    Click on the link below for a more detailed tutorial:

    GoFood Registration via GoBiz Guide

    What are the differences between GoFood and GoBiz?

    GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.

    As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.

    In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.

    For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.

    What is GoFood?

    GoFood is a food delivery service from Indonesia, carried out by hundreds of millions of Gojek Drivers. More than 125,000 restaurants in various cities across Indonesia have officially become GoFood Partners.

    Please visit and fill in the followinglink to become a GoFood Partner:

    https://www.go-jek.com/go-food/bisnis/#!/registration

     

     

    Restaurant Operational

    Created with Sketch.
    Created with Sketch.

    How do I view and change the GPS position of my restaurant in the application?

    You can see the coordinates of the location of your restaurant by following these steps:

    1. Open the Google Maps application
    2. Find the location of your restaurant
    3. Press and hold the pin icon on the map for approximately two seconds until the coordinates appear in the form of longitude and latitude at the top of the page
    4. Copy the coordinates of longitude and latitude and send it via e-mail to gofoodpartners@go-jek.com 

    How do I change my restaurant’s operational hours? [GoFood]

    Send your request via e-mail to gofoodpartners@go-jek.com

     

    To change your restaurant’s operational hours, please specify the following information using this format in the e-mail body:

    - Outlet name (including the branch) in GoFood

    - Registered Outlet’s telephone number

    - Current operational hours (and the days) - New operational hours (and the days)

    How do I change the name, description and price of my menu? [GoFood]

     

    Send your request via e-mail to gofoodpartners@go-jek.com

     

    To change the menu details, please specify the following data using this format in the e-mail body:

     

    - Outlet name (including the branch) in GoFood

    - Registered Outlet’s telephone number

    - The name of the menu or category in the GoFood application that you want to change

    - Write down the changes you want for the menu, using the following format (please only specify the details of the information that you want to change):

    Current menu name - New menu name

    Current menu category - New menu category

    Current menu description - New menu description

    Current menu price - New menu price (final price after VAT and service charge)

    - To change the photo menu, attach the image to the e-mail body. Adjust the file name according to the menu name (Example: Mie Ayam Spesial.jpeg) and make sure the photo is in accordance with the application requirements (max. Photo size is 500 kB)

     

    WhatsApp_I mage_2018-08-13_at_3.40.27_PM__1_.jpeg

    How do I change my Person in Charge’s (PIC) profile?

    The person in charge (PIC) to your restaurant in GoFood is needed to process all data regarding GoFood promos, invoicing (billing), etc.

    There are 2 PIC categories, namely: PIC Partner who handles the marketing and promotional matters, and PIC Finance who handles invoicing matters. Not all outlets have PICs under both PIC categories (your restaurant can only have 1 PIC).

     

    To submit changes to your PIC data, please send the request via e-mail to gofoodpartners@go-jek.com

    Please use this format on the e-mail body:

    - Outlet name (including the branch) in GoFood

    - Registered Outlet’s telephone number

    - Write down the changes you want, with the following format (please only specify the details of the PIC in which you want to change):

    Current PIC category - New PIC category (if any)

    Current PIC name - New PIC name

    Current PIC telephone number - New PIC telephone number

    Current e-mail address of the PIC - New PIC’s e-mail address

    Why haven’t I received an activation e-mail from GoFood?

    If you registered as a GoFood Partner, you will not receive any activation e-mail.

    However, within 14 (fourteen) working days, you will receive an e-mail from our Sales team in your area / city, to submit some data (restaurant’s photos, restaurant’s operational hours, etc.).


    How do I know my registration status after registering on the GoFood website?

    After you have registered through the link: https://www.go-jek.com/go-food..., the GoFood team will contact you within 2-3 business days to ask for additional documents or data; such as your menu items and prices, which will be displayed on the GoFood application.

    Next, the GO-RESTO team will conduct a verification process of the documents that you have submitted. The verification process for this document will take a maximum of 3 (three) working days.

    If your restaurant has passed verification, then you will receive a welcome note e-mail from GoFood as well as GO-RESTO’s activation e-mail.


    If you have tried logging in to your GO-RESTO but failed, please do the following steps:
    1. Make sure that the telephone number you entered is in accordance with the one registered
    2. Your internet network is stable
    3. Make sure that you are using the latest version of the application

    If you have not received an activation e-mail or have difficulty entering the GO-RESTO application, please contact us at gofoodpartners@go-jek.com 

    How do I change my menu image / photo?

    If you want to change your menu photo, please send an e-mail to gofoodpartners@go-jek.com and attach a new photo to your menu in the e-mail body.
     

    Make sure that:

    1. The file name matches the name of the menu you want to change

        Example: Mie Ayam Spesial.jpeg

    2. Already met our menu image guideline, as stated below:


    Foto Utama Outlet

    The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.

    Conditions:

    1. Only 1 (one) photo for this section
    2. Maximum size of 500 KB
    3. Landscape ratio (2:1)

    Foto SKU

    There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.

    Conditions for foto SKU:

    1. Maximum size of 500 kB
    2. Square ratio (1:1)
    3. Photos only display food (there are no human elements such as shadows or body parts)
    4. Photos must be named according to the menu in the application you want to replace

     

     WhatsApp_Image_2018-08-13_at_3.40.27_PM.jpeg

     

    How do I change the coordinates / location of my restaurant on the map?

    You can see the coordinates of your restaurant’s location by following these steps:

    1. Open the Google Maps application

    2. Find the location of your restaurant

    3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page

    4. Copy the coordinates of longitude and latitude that appears

    5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant

    What if my restaurant is temporarily closed?

    Send your notification via e-mail to gofoodpartners@go-jek.com

     

    To change the restaurant’s (Outlet) schedule or operational hours, please specify the detail using the following format on the e-mail body:

    - Outlet name (including the branch) on GoFood

    - Registered Outlet’s telephone number

    - Current operational schedule

    - New operational schedule, along with the period (if changes are only temporary)

    What if I want to change the name of my restaurant on GoFood?

    Send your request via e-mail to gofoodpartners@go-jek.com

     

    To change the name of your restaurant (Outlet), please specify the detail using the following format on the e-mail body:

    - Outlet name (including the branch) on GoFood

    - Registered Outlet’s telephone number

    - Current Outlet name - New Outlet name

    How do I change my restaurant’s telephone number?

    Send your request via e-mail to gofoodpartners@go-jek.com

     

    To change the restaurant’s telephone number (Outlet), please specify the detail using the following format on the e-mail body:

    - Outlet name (including the branch) in GoFood

    - Registered Outlet’s telephone number

    - New telephone number

    How do I change my restaurant’s address?

    Send your request via e-mail to gofoodpartners@go-jek.com

     

    To change the restaurant address, please specify the detail using the following format on the e-mail body:

    - Outlet name (and branch) in GoFood

    - Registered Outlet’s telephone number

    - Current Outlet address - New Outlet address

    How do I add / remove outlets (restaurant branch) on GoFood?

    You can add or remove outlets by sending an e-mail to gofoodpartners@go-jek.com 


    Please specify:

    1. Name of currently registered outlets:
    2. Name of outlet branch to be registered or removed:
    3. Outlet Address:
    4. Registered outlet e-mail:
    5. E-mail address for the new outlet:
    6. Your GoBiz log in registered phone number:
    7. Other notes:

    After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.

    What should be considered if I want to change or add a menu (Menu Guideline)?

    1. The following is the criteria for writing menu names or SKU names:

      1. Menu writing must be clear and not abbreviated

        Example: Ayam Bakar Madu

        Wrong Example: A. Bakar Madu

        Ayam Bkr Madu

      2. The menu has to be written in capital letter format for the first letter of each word

        Example: Es Kepal Milo Strawberry

        Bebek Goreng Maknyuuuzzz

        Wrong Example: ES KEPAL MILO STRAWBERRY

        BeBek Goreng MakNYUUUZZZ

      3. he word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

        Example:

        Menu Item : Panino Al Tonno E Uovo

        Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

        Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

      4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

        Example: Martabak Asin 2 Telur Bebek Isi Ayam

        Martabak Red Velvet Manis Nutella Keju Mini

        New Black Meat Lovers Cheesy Mayo Regular Original Pizza

        Genmaicha Green Milk Tea (L)

        Aqua 600 ml

        Nasi Goreng + Telur

        Nasi Goreng + Ayam

        Nasi Goreng + Sosis

        Es Teh Manis

        Teh Manis Panas

        Wrong Example: 2 Telur Bebek Isi Ayam

        Nutella Keju Mini

        Cheesy Mayo Regular

        Genmaicha Green Milk Tea

        Aqua

        Nasi Goreng + Telur/Ayam/Sosis

        Teh Manis (Es/Panas)

      5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

        Example: Ikan Gurame Per 300 Gram

        Wrong Example: Ikan Gurame Per Ons

      6. You are not allowed to add emoticons in the menu item writing.

        Example: Mie Rebus Spesial

        Wrong Example: Mie Rebus Spesial ^_^

        Es Krim Singapore :)

      7. For menus that the same price, please separate them clearly.

        Example: Ikan Kerapu Goreng

        Ikan Kerapu Bakar

        Ikan Gurame Goreng

        Ikan Gurame Bakar

        Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

      8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

        Example:

        • Menu Name: Paket Hemat 1

          Description: Nasi + paha bawah goreng + es teh

        • Menu Name: Panino Al Tonno E Uovo

          Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

        Wrong Example

        • Menu Name: Paket Hemat 1

          Description: -

        • Menu name: Panino Al Tonno E Uovo

          Description:-

    2. The following is a menu list that is prohibited on GoFood:

      1. Food made from the following animals:
        • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
        • Shark
        • Turtle
        • Stingray
        • Bulus
        • Lizard
        • Cat
        • Bat
        • Snake
        • Scorpion
        • Rat
        • Gecko
        • Crocodile
      2. Blood-based food
      3. Alcohol that is not licensed
      4. Non-food products, such as:
        • Drugs
        • Beauty water
        • Water gallon
        • Comic
        • Calendar
        • CD
        • Cigarettes
        • Etc.
      5. Narcotics (including marijuana)
      6. Raw food that do not go through processing, such as:
        • Frozen meat
        • Raw vegetables in packaging
        • Rice
      7. Grocery store items, such as:
        • Instant Noodle
        • Snacks
      8. Ice Cubes

    *the exception applies for traditional custom reasons


    Content Terms for Menu Items Displayed on GoFood:

    1. AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
    2. Based on said review, AKAB can then display or not display Partner’s products on GoFood.
    3. Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
    4. AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
    5. Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.




    How do I make changes to my restaurant’s profile?

    Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


    • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
    • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

    Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner and restaurant’s menu category.


    Terms and Conditions for restaurant banner:

    You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.


    1. Total of 1 (one) image
    2. Maximum size: 500 kb
    3. Landscape ratio (2:1), preferably with the size of 1000x500 pixel
    4. Does not contain any human element like shadows, face, or any body parts
    5. Not a picture of your outlet
    6. In JPEG format
    7. Image is not blurry or broken

    example of restaurant banner

    How do I change my restaurant banner on GoFood?

    Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


    • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
    • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

    Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner.


    Terms and Conditions for restaurant banner:

    You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.


    1. Total of 1 (one) image
    2. Maximum size: 500 kb
    3. Landscape ratio (2:1), preferably with the size of 1000x500 pixel
    4. Does not contain any human element like shadows, face, or any body parts
    5. Not a picture of your outlet
    6. In JPEG format
    7. Image is not blurry or broken

    example of restaurant banner

    How do I change my restaurant’s category in GoFood?

    Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


    • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
    • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

    Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s categories.

    What are the benefits of managing my restaurant’s profile on GoFood?

    Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?


    • A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
    • Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

    Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s banner and categories.

    How do I know or see my restaurant rating?

    Customers can review and give ratings to your restaurant on GoFood in the Gojek customer application.


    This merchant rating feature is aimed to measure the level of your restaurant’s customer satisfaction in order for you to be able to evaluate your business regularly, starting from the production, service, marketing, to restaurant performance based on the rating* provided by customers.


    *Rating can only be seen through GoFood (customer's Gojek application)



    [Display of restaurant rating on GoFood]


    The rating that appears on the GoFood page is an accumulation of the overall rating given by your customers.


    Therefore, it is important to always ensure customer satisfaction by paying attention to your restaurant rating. Get better ratings by following these tips:


    1. Make sure all of your menu is using relevant and attractive photos, check how to add and change your menu photos here*
    2. Provide clear and complete information on each of your restaurant menu items
    3. Always deactivate your menu item if it is currently not available or is out-of-stock, check how to set it here*
    4. Always ensure that each customer order is in accordance with specific requests or notes requested by your customers. You can see it easily using GoBiz app, check here

    *The Pengaturan Menu feature on GoBiz is only available for GoFood Partners with just one/single outlet

    If you would like to know your customer's rating on an order that has been completed on a certain day, please send your request by sending an email to gofoodpartners@go-jek.com and specify the following details:

    1. Merchant name:
    2. Phone number:
    3. From date:
    4. Until date:

    *Maximum request for customer rating report request is 1 (one) month

    Why was my menu change request rejected?

    If you have sent a menu change request to the GoFood team but was rejected, it means that there is a part of your menu details that is not in accordance with GoFood's menu requirements and guideline.

    1. The following is the criteria for writing menu names or SKU names:

      1. Menu writing must be clear and not abbreviated

        Example: Ayam Bakar Madu

        Wrong Example: A. Bakar Madu

        Ayam Bkr Madu

      2. The menu has to be written in capital letter format for the first letter of each word

        Example: Es Kepal Milo Strawberry

        Bebek Goreng Maknyuuuzzz

        Wrong Example: ES KEPAL MILO STRAWBERRY

        BeBek Goreng MakNYUUUZZZ

      3. he word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

        Example:

        Menu Item : Panino Al Tonno E Uovo

        Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

        Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

      4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

        Example: Martabak Asin 2 Telur Bebek Isi Ayam

        Martabak Red Velvet Manis Nutella Keju Mini

        New Black Meat Lovers Cheesy Mayo Regular Original Pizza

        Genmaicha Green Milk Tea (L)

        Aqua 600 ml

        Nasi Goreng + Telur

        Nasi Goreng + Ayam

        Nasi Goreng + Sosis

        Es Teh Manis

        Teh Manis Panas

        Wrong Example: 2 Telur Bebek Isi Ayam

        Nutella Keju Mini

        Cheesy Mayo Regular

        Genmaicha Green Milk Tea

        Aqua

        Nasi Goreng + Telur/Ayam/Sosis

        Teh Manis (Es/Panas)

      5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

        Example: Ikan Gurame Per 300 Gram

        Wrong Example: Ikan Gurame Per Ons

      6. You are not allowed to add emoticons in the menu item writing.

        Example: Mie Rebus Spesial

        Wrong Example: Mie Rebus Spesial ^_^

        Es Krim Singapore :)

      7. For menus that the same price, please separate them clearly.

        Example: Ikan Kerapu Goreng

        Ikan Kerapu Bakar

        Ikan Gurame Goreng

        Ikan Gurame Bakar

        Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

      8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

        Example:

        • Menu Name: Paket Hemat 1

          Description: Nasi + paha bawah goreng + es teh

        • Menu Name: Panino Al Tonno E Uovo

          Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

        Wrong Example

        • Menu Name: Paket Hemat 1

          Description: -

        • Menu name: Panino Al Tonno E Uovo

          Description:-

    2. The following is a menu list that is prohibited on GoFood:

      1. Food made from the following animals:
        • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
        • Shark
        • Turtle
        • Stingray
        • Bulus
        • Lizard
        • Cat
        • Bat
        • Snake
        • Scorpion
        • Rat
        • Gecko
        • Crocodile
      2. Blood-based food
      3. Alcohol that is not licensed
      4. Non-food products, such as:
        • Drugs
        • Beauty water
        • Water gallon
        • Comic
        • Calendar
        • CD
        • Cigarettes
        • Etc.
      5. Narcotics (including marijuana)
      6. Raw food that do not go through processing, such as:
        • Frozen meat
        • Raw vegetables in packaging
        • Rice
      7. Grocery store items, such as:
        • Instant Noodle
        • Snacks
      8. Ice Cubes

    *the exception applies for traditional custom reasons

    Promotion

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    Created with Sketch.

    How do I get GoFood promotional gimmicks for my restaurant?

    GoFood's promotional gimmicks will be given automatically when you register and join as a GoFood Partner.

    If you want to submit additional gimmick items or if you have not received any restaurant gimmicks since you became a Partner, please complete the following data and send an e-mail to gofoodpartners@go-jek.com so that it can be processed immediately:


    • Restaurant name:
    • Restaurant location:
    • Restaurant branch:
    • Name of PIC (Person in Charge) and Phone Number that can be contacted:

    How do I get a delivery promo for my restaurant?

    Delivery promotions will be directly available to Partners who have joined as GoFood Partners (who has been active for at least one week).

     

    How do I make a voucher promo using GoBiz?

    Sign your restaurant up to get a voucher promotion on GoFood!


    This type of promo will give discount vouchers for your customers, and based on our internal research, this promo has been proven to bring businesses an increase in sales up to 119% and profits until 146%!


    Example of how voucher promotion will look like for customers

    Through GoBiz, you don't even need to have a huge amount of budget to be able to enjoy this. Even with IDR 100.000, you can already start giving out vouchers to your customers.


    Here's how to register for the promo via GoBiz:


    Translation:

    1. Open your GoBiz and choose the "Bantuan" (help) menu, then click on "Materi Promosi" (promotional material)

    2. Choose "Cara mendaftarkan promo voucher di aplikasi GoFood" (how to request voucher promo on GoFood)

    3. Read the details on the article as well as the Terms and Conditions, then click on "E-mail kami di sini" (click here to email us) on the bottom 


    Translation:

    4. If you have agreed with the T&C, please click on the arrow inside the box

    5. Choose "Setuju" (agree)

    6. The registration form will show up for you to fill in


    Translation:

    7. Click on "Anggaran Promosi" (campaign budget) and choose the nominal

    8. Click on "Nominal voucher dan pengeluaran minimum" (voucher nominal and minimum spending/purchase) and set it for the customers

    9. Next, set your promotion start date by filling in the column, enter the owner's ID card number and click "Kirim" (send)


    How long will the promo run on GoFood?

    This voucher promo will continue to run until your previously set budget has run out. For example, if you choose IDR 500.000 as the promo budget, and the budget has run out in three days, then the promo will automatically stop.


    Notice:

    • The budget you set will be used to make the vouchers that will be distributed to your customers (ranging from IDR 100.000 - 10.000.000)
    • These voucher discounts is 100% supported by the restaurant and GoFood does not subsidise
    • Promo can only start the earliest 7 (seven) days from the promo registration date

    How do I make promo via GoBiz?

    Now, you can make your own promotion for your restaurant menu on GoFood using GoBiz!


    On the Promo menu on GoBiz, you can choose which menu item of yours that you would like to give promotions to and you can set the discount amount as well as the duration of the promo as you like!


    The promo that you have set will have promo label and price strikethrough on the GoFood app.



    How the price strikethrough and promo label will look like to the customers


    Follow the list below to make a good promo via GoBiz:



    Translation:

    1. Open your GoBiz and choose the Promo menu, and click on BUAT PROMO (make promo)

    2. Choose the menu item for the promo and click Lanjut (next)

    3. This page will then show up for you to fill

    Translation:

    4. On Harga setelah diskon, fill the amount of the menu item's price after discounted

    5. On Durasi promo, set your promotion duration

    6. Cek your promo detail before clicking SIMPAN (save) as this information cannot be changed if the promo has been created

    Translation:

    7. Your promo is now successfully scheduled!

    Payment

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    Created with Sketch.

    When does payment get transferred?

    Settlement Process (Amount of Transaction Adjustment)

    1. All transaction funds that have been authorized between 00:00:00 to 23:59:59, will be transferred to Partner's registered account on the next business day (H + 1)
    2. The amount of transaction fund transferred to Partner’s registered account is the total transaction fund minus service fee and other deduction costs according to the amount stated in the agreement (Settlement Funds)
    3. Settlement funds will be transferred daily to Partner's registered account
    4. For transactions on Friday, Saturday, Sunday and on the holidays, the Settlement Funds will be transferred on the following business day, as pictured below:
    Day of TransactionRecapitulation ReportTransfer Process
    MondayTuesdayTuesday
    TuesdayWednesdayWednesday
    WednesdayThursdayThursday
    ThursdayFridayFriday
    FridaySaturdayMonday
    SaturdaySundayMonday
    SundayMondayMonday
    HolidayHoliday + 1Next Business Day  


    What if I have not received any invoice from GoFood?

    1. If you have not received any invoice e-mail, send an e-mail to invoicing@go-jek.com, with the subject:
      [REQUEST INVOICE Bulan xxx (Penjualan Bulan xxx 20xx) - Nama Outlet, Kota]

      Example: REQUEST INVOICE Bulan Agustus (Penjualan Bulan Juli 2018) - Warung ABC, Jakarta

    2. After you have received the billing e-mail, please make the payment to PT. AKAB (Gojek) within 14 (fourteen) working days after the date the bill was sent.

      *Payment can be made to the BCA Virtual Account account listed on the bill that was sent to your e-mail

      *If there is a change in e-mail address, please inform the changes to gofoodpartners@go-jek.com to continue receiving bills at the beginning of each month

    What if the invoice nominal sent by GoFood does not match my record?

    If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:

    [REVISI INVOICE Bulan xxx 20xx (Nama Outlet, Kota)]

    Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)

    What is the flow of GoFood invoice payment?

    1. At the beginning of each month, GoFood will send an invoice to your PIC e-mail that has been registered, with the subject:
      [Invoice xxx (xxx 20xx Month Sales)]

      *If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:
      [REVISI INVOICE Bulan xxx 20xx (Outlet Name, City)]

      Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)

      *If you have not received any invoice, send an e-mail to invoicing@go-jek.com, with the subject:
      [REQUEST INVOICE Bulan xxx (Penjualan Bulan xxx 20xx) - Nama Outlet, Kota]

      Example: REQUEST INVOICE Bulan Agustus (Penjualan Bulan Juli 2018) - Warung ABC, Jakarta

    2. After you receive a billing e-mail, please make the payment to PT. AKAB (Gojek) within 14 (fourteen) working days after the date of the bill was sent.

      *Payment can be made to the BCA Virtual Account account listed on the bill that was sent to your e-mail

      *If there is a change in e-mail address, please inform the changes to gofoodpartners@go-jek.com to continue receiving bills at the beginning of each month

    Policy

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    Created with Sketch.

    What are the terms and conditions for menu images?

     

    Did you know that 80% of GoFood purchases are influenced by the menu’s image on the application. Therefore, make sure your menu images are appealing and have met the following criteria:


    Foto Utama Outlet

    The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.

    Conditions:

    1. Only 1 (one) photo for this section
    2. Maximum size of 500 KB
    3. Landscape ratio (2:1)

     

    Foto SKU

    There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.

    Conditions for foto SKU:

    1. Maximum size of 500 kB
    2. Square ratio (1:1)
    3. Photos only display food (there are no human elements such as shadows or body parts)
    4. Photos must be named according to the menu in the application you want to replace

     

    WhatsApp_Image_2018-08-13_at_3.40.27_PM.jpeg

     

    If you want to change foto utama Outlet or any foto SKU, please send an e-mail with the menu details that you want to change along with the photos and send it to gofoodpartners@go-jek.com. The changes will take up to 7 (seven) working days.

    If you have been waiting for more than 7 (seven) working days and the menu images have not been changed, you can submit the changes again via e-mail, and make sure the photos you send have already met the standards stated above.

    Can I be charged with less commission fee?

    The commission fee’s amount cannot be changed because it has been adjusted and is already based on your previous agreement when joining as a GoFood Partner.

    Terms and Conditions for 'Menu Content Management’ on GoFood

    CONTENT TERMS & CONDITIONS

    • AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
    • Based on said review, AKAB can then display or not display Partner’s products on GoFood.
    • Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
    • AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
    • Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.

    TERMS & CONDITIONS FOR MENU CHANGES


    General Criteria

    • Merchants is located in a clear, static and easy to be reached by the drivers
    • Merchants sell ready-to-eat foods and beverages and can be taken away other than those listed in the prohibited merchant criteria

    Prohibited Menu:

    GoFood Partners are prohibited from selling:

    • Foods and/or drinks which come from endangered/dangerous animals according to government law, for example: sharks, stingrays, turtles, monitor lizard, hedgehog, etc
    • Non ready to serve and non takeaway foods and/or drinks , for example: preorder food, buffet, all you can eat, etc
    • Menu containing inappropriate words without food/drink information detail, for example: pornographic words, swear words, supernatural words, etc
    • Food/drinks from animals/pets that cause issues or wild animals that doubt of its cleanliness to be consumed, for example: dogs, cats, snakes, mice, bats, etc
    • Menu that are not considered as foods/drinks, for example: cigarettes, household furniture, clothing, household products, etc
    • Foods and drinks that violate the GoFood business model:
      • Raw materials, for example: unprocessed staples, fresh vegetables and fruits without processing,
      • Beverage packaging as a single menu (without the addition of other food menus),
      • Bottled drinks are not ready for consumption, for example: tea bags, sachet drink
      • Bottled drinks are not consumption, for example: beauty water
      • Large size beverage packaging, for example: gallon
    • Medicines include drugs and herbal medicines
    • Alcoholic drinks sold without SIUP MB (Alcoholic-Beverage Trading License)

    Criteria for Writing Menu Names or SKU Names:

    • The menu naming must be clear and match with the item being sold
    • The menu does not belong to prohibited menu item
    • The menu naming should not be abbreviated
    • The menu naming should not using special characters, emoticon and symbol, for example  ^_^ ,  ®️, ©️, 😃
    • The menu naming is suggested under 70 characters so it can be fully seen in the consumer apps
    • Clarify the menu by writing down the details in the menu description
    • Use appropriate capital letters: menu names and categories in the camel case format (capital letters at the beginning of each word) and menu descriptions inthe sentence case format (capital letters at the beginning of a sentence)
    • It is not permitted to have the same menu in the same or different menu categories. The variants such as taste, dough, size, temperature, contents and toppings can be clarified in writing them down in the menu name
    • Information such as telephone numbers, restaurant operating hours, menu availability and social media links (such as Facebook, Instagram, Twitter, WhatsApp) are not allowed to be stated in the menu
    • If there are inappropriate words with elements of pornography, curses, occult and so on, the menu must include information containing food or beverage elements in writing the name of the menu or description
    • For fish menu which the weight changes, please use the estimated average weight and price per fish
    • For several menus that have the same price, please separate them into different menus



      Terms & Condition for Menu Changes: 

      • Changes on categories, menus and menu descriptions need to be adjusted to the writing terms and conditions
      • Name changes are not permitted containing GoFood prohibited menu
      • Category names and menu names should not be changed drastically. If the previous menu and/or menu categories are no longer sold, please deactivate the menu through the GoBiz application
      • If the menu is out of stock for a while, use the Activate menu feature in GoFood to set whether the product is in stock or vice versa

      Terms and Conditions of managing restaurant’s profile on GoFood

      Ketentuan untuk Foto Utama Restoran:

      Anda tidak diperkenankan untuk menggunakan foto yang bukan merupakan foto makanan, seperti logo restoran, foto toko, foto orang, dan sebagainya. Kami menganjurkan Anda untuk menggunakan foto makanan terbaik Anda sebagai foto utama restoran. Tim GoFood berhak mengganti foto banner jika tidak sesuai dengan ketentuan ini.


      1. Jumlah 1 (satu) foto
      2. Ukuran maksimal 500 kb
      3. Rasio landscape (2:1) dan dianjurkan dengan ukuran 1000x500 pixel
      4. Tidak memiliki unsur manusia seperti bayangan, wajah, atau bagian tubuh
      5. Bukan merupakan foto outlet
      6. Format foto adalah JPEG
      7. Foto tidak blur (buram) atau pecah


      contoh foto utama Outlet (banner)

      Ketentuan untuk Kategori Makanan Restoran:

      Anda hanya dapat memilih maksimal 3 (tiga) kategori makanan untuk restoran Anda. Kategori harus sesuai dengan tipe makanan atau minuman yang Anda jual.