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What are the benefits of joining GoFood?
Enjoy various advantages and exciting benefits by being a GoFood Partner!
How do I become a GoFood Partner?
Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!
Registering to GoFood via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.
Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!
It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!
Click on the link below for a more detailed tutorial:
What are the differences between GoFood and GoBiz?
GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.
As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.
In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.
For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.
What is GoFood?
GoFood is a food delivery service from Indonesia, carried out by hundreds of millions of Gojek Drivers. More than 125,000 restaurants in various cities across Indonesia have officially become GoFood Partners.
Please visit and fill in the followinglink to become a GoFood Partner:
https://www.go-jek.com/go-food/bisnis/#!/registration
How do I add / remove outlets (restaurant branch) on GoFood?
You can add or remove outlets by sending an e-mail to gofoodpartners@go-jek.com
Please specify:
After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.
How do I change my restaurant’s telephone number?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the restaurant’s telephone number (Outlet), please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- New telephone number
How do I change my Person in Charge’s (PIC) profile?
The person in charge (PIC) to your restaurant in GoFood is needed to process all data regarding GoFood promos, invoicing (billing), etc.
There are 2 PIC categories, namely: PIC Partner who handles the marketing and promotional matters, and PIC Finance who handles invoicing matters. Not all outlets have PICs under both PIC categories (your restaurant can only have 1 PIC).
To submit changes to your PIC data, please send the request via e-mail to gofoodpartners@go-jek.com
Please use this format on the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- Write down the changes you want, with the following format (please only specify the details of the PIC in which you want to change):
Current PIC category - New PIC category (if any)
Current PIC name - New PIC name
Current PIC telephone number - New PIC telephone number
Current e-mail address of the PIC - New PIC’s e-mail address
How do I view and change the GPS position of my restaurant in the application?
You can see the coordinates of the location of your restaurant by following these steps:
How do I change my menu image / photo?
If you want to change your menu photo, please send an e-mail to gofoodpartners@go-jek.com and attach a new photo to your menu in the e-mail body.
Make sure that:
1. The file name matches the name of the menu you want to change
Example: Mie Ayam Spesial.jpeg
2. Already met our menu image guideline, as stated below:
Foto Utama Outlet
The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.
Conditions:
Foto SKU
There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.
Conditions for foto SKU:
What if I want to change the name of my restaurant on GoFood?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the name of your restaurant (Outlet), please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) on GoFood
- Registered Outlet’s telephone number
- Current Outlet name - New Outlet name
How do I change the name, description and price of my menu? [GoFood]
Send your request via e-mail to gofoodpartners@go-jek.com
To change the menu details, please specify the following data using this format in the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- The name of the menu or category in the GoFood application that you want to change
- Write down the changes you want for the menu, using the following format (please only specify the details of the information that you want to change):
Current menu name - New menu name
Current menu category - New menu category
Current menu description - New menu description
Current menu price - New menu price (final price after VAT and service charge)
- To change the photo menu, attach the image to the e-mail body. Adjust the file name according to the menu name (Example: Mie Ayam Spesial.jpeg) and make sure the photo is in accordance with the application requirements (max. Photo size is 500 kB)
How do I change my restaurant’s operational hours? [GoFood]
Send your request via e-mail to gofoodpartners@go-jek.com
To change your restaurant’s operational hours, please specify the following information using this format in the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- Current operational hours (and the days) - New operational hours (and the days)
How do I change the coordinates / location of my restaurant on the map?
You can see the coordinates of your restaurant’s location by following these steps:
1. Open the Google Maps application
2. Find the location of your restaurant
3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page
4. Copy the coordinates of longitude and latitude that appears
5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant
How do I know my registration status after registering on the GoFood website?
After you have registered through the link: https://www.go-jek.com/go-food..., the GoFood team will contact you within 2-3 business days to ask for additional documents or data; such as your menu items and prices, which will be displayed on the GoFood application.
Next, the GO-RESTO team will conduct a verification process of the documents that you have submitted. The verification process for this document will take a maximum of 3 (three) working days.
If your restaurant has passed verification, then you will receive a welcome note e-mail from GoFood as well as GO-RESTO’s activation e-mail.
If you have tried logging in to your GO-RESTO but failed, please do the following steps:
1. Make sure that the telephone number you entered is in accordance with the one registered
2. Your internet network is stable
3. Make sure that you are using the latest version of the application
If you have not received an activation e-mail or have difficulty entering the GO-RESTO application, please contact us at gofoodpartners@go-jek.com
Why haven’t I received an activation e-mail from GoFood?
If you registered as a GoFood Partner, you will not receive any activation e-mail.
However, within 14 (fourteen) working days, you will receive an e-mail from our Sales team in your area / city, to submit some data (restaurant’s photos, restaurant’s operational hours, etc.).
What if my restaurant is temporarily closed?
Send your notification via e-mail to gofoodpartners@go-jek.com
To change the restaurant’s (Outlet) schedule or operational hours, please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) on GoFood
- Registered Outlet’s telephone number
- Current operational schedule
- New operational schedule, along with the period (if changes are only temporary)
How do I change my restaurant’s address?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the restaurant address, please specify the detail using the following format on the e-mail body:
- Outlet name (and branch) in GoFood
- Registered Outlet’s telephone number
- Current Outlet address - New Outlet address
How do I know or see my restaurant rating?
Customers can review and give ratings to your restaurant on GoFood in the Gojek customer application.
This merchant rating feature is aimed to measure the level of your restaurant’s customer satisfaction in order for you to be able to evaluate your business regularly, starting from the production, service, marketing, to restaurant performance based on the rating* provided by customers.
*Rating can only be seen through GoFood (customer's Gojek application)
[Display of restaurant rating on GoFood]
The rating that appears on the GoFood page is an accumulation of the overall rating given by your customers.
Therefore, it is important to always ensure customer satisfaction by paying attention to your restaurant rating. Get better ratings by following these tips:
*The Pengaturan Menu feature on GoBiz is only available for GoFood Partners with just one/single outlet
If you would like to know your customer's rating on an order that has been completed on a certain day, please send your request by sending an email to gofoodpartners@go-jek.com and specify the following details:
*Maximum request for customer rating report request is 1 (one) month
What are the benefits of managing my restaurant’s profile on GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s banner and categories.
How do I change my restaurant banner on GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner.
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
How do I change my restaurant’s category in GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s categories.
How do I make changes to my restaurant’s profile?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner and restaurant’s menu category.
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
Why was my menu change request rejected?
If you have sent a menu change request to the GoFood team but was rejected, it means that there is a part of your menu details that is not in accordance with GoFood's menu requirements and guideline.
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
What should be considered if I want to change or add a menu (Menu Guideline)?
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
Content Terms for Menu Items Displayed on GoFood:
How do I get a delivery promo for my restaurant?
Delivery promotions will be directly available to Partners who have joined as GoFood Partners (who has been active for at least one week).
How do I get GoFood promotional gimmicks for my restaurant?
GoFood's promotional gimmicks will be given automatically when you register and join as a GoFood Partner.
If you want to submit additional gimmick items or if you have not received any restaurant gimmicks since you became a Partner, please complete the following data and send an e-mail to gofoodpartners@go-jek.com so that it can be processed immediately:
• Restaurant name:
• Restaurant location:
• Restaurant branch:
• Name of PIC (Person in Charge) and Phone Number that can be contacted:
How do I make a voucher promo using GoBiz?
Sign your restaurant up to get a voucher promotion on GoFood!
This type of promo will give discount vouchers for your customers, and based on our internal research, this promo has been proven to bring businesses an increase in sales up to 119% and profits until 146%!
Example of how voucher promotion will look like for customers
Through GoBiz, you don't even need to have a huge amount of budget to be able to enjoy this. Even with IDR 100.000, you can already start giving out vouchers to your customers.
Here's how to register for the promo via GoBiz:
Translation:
1. Open your GoBiz and choose the "Bantuan" (help) menu, then click on "Materi Promosi" (promotional material)
2. Choose "Cara mendaftarkan promo voucher di aplikasi GoFood" (how to request voucher promo on GoFood)
3. Read the details on the article as well as the Terms and Conditions, then click on "E-mail kami di sini" (click here to email us) on the bottom
Translation:
4. If you have agreed with the T&C, please click on the arrow inside the box
5. Choose "Setuju" (agree)
6. The registration form will show up for you to fill in
Translation:
7. Click on "Anggaran Promosi" (campaign budget) and choose the nominal
8. Click on "Nominal voucher dan pengeluaran minimum" (voucher nominal and minimum spending/purchase) and set it for the customers
9. Next, set your promotion start date by filling in the column, enter the owner's ID card number and click "Kirim" (send)
How long will the promo run on GoFood?
This voucher promo will continue to run until your previously set budget has run out. For example, if you choose IDR 500.000 as the promo budget, and the budget has run out in three days, then the promo will automatically stop.
Notice:
How do I make promo via GoBiz?
Now, you can make your own promotion for your restaurant menu on GoFood using GoBiz!
On the Promo menu on GoBiz, you can choose which menu item of yours that you would like to give promotions to and you can set the discount amount as well as the duration of the promo as you like!
The promo that you have set will have promo label and price strikethrough on the GoFood app.
How the price strikethrough and promo label will look like to the customers
Follow the list below to make a good promo via GoBiz:
Translation:
1. Open your GoBiz and choose the Promo menu, and click on BUAT PROMO (make promo)
2. Choose the menu item for the promo and click Lanjut (next)
3. This page will then show up for you to fill
Translation:
4. On Harga setelah diskon, fill the amount of the menu item's price after discounted
5. On Durasi promo, set your promotion duration
6. Cek your promo detail before clicking SIMPAN (save) as this information cannot be changed if the promo has been created
Translation:
7. Your promo is now successfully scheduled!
What if I have not received any invoice from GoFood?
What is the flow of GoFood invoice payment?
What if the invoice nominal sent by GoFood does not match my record?
If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:
[REVISI INVOICE Bulan xxx 20xx (Nama Outlet, Kota)]
Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)
When does payment get transferred?
Settlement Process (Amount of Transaction Adjustment)
| Day of Transaction | Recapitulation Report | Transfer Process |
| Monday | Tuesday | Tuesday |
| Tuesday | Wednesday | Wednesday |
| Wednesday | Thursday | Thursday |
| Thursday | Friday | Friday |
| Friday | Saturday | Monday |
| Saturday | Sunday | Monday |
| Sunday | Monday | Monday |
| Holiday | Holiday + 1 | Next Business Day |
What are the terms and conditions for menu images?
Did you know that 80% of GoFood purchases are influenced by the menu’s image on the application. Therefore, make sure your menu images are appealing and have met the following criteria:
Foto Utama Outlet
The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.
Conditions:
Foto SKU
There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.
Conditions for foto SKU:
If you want to change foto utama Outlet or any foto SKU, please send an e-mail with the menu details that you want to change along with the photos and send it to gofoodpartners@go-jek.com. The changes will take up to 7 (seven) working days.
If you have been waiting for more than 7 (seven) working days and the menu images have not been changed, you can submit the changes again via e-mail, and make sure the photos you send have already met the standards stated above.
Can I be charged with less commission fee?
The commission fee’s amount cannot be changed because it has been adjusted and is already based on your previous agreement when joining as a GoFood Partner.
Terms and Conditions of managing restaurant’s profile on GoFood
Ketentuan untuk Foto Utama Restoran:
Anda tidak diperkenankan untuk menggunakan foto yang bukan merupakan foto makanan, seperti logo restoran, foto toko, foto orang, dan sebagainya. Kami menganjurkan Anda untuk menggunakan foto makanan terbaik Anda sebagai foto utama restoran. Tim GoFood berhak mengganti foto banner jika tidak sesuai dengan ketentuan ini.
contoh foto utama Outlet (banner)
Ketentuan untuk Kategori Makanan Restoran:
Anda hanya dapat memilih maksimal 3 (tiga) kategori makanan untuk restoran Anda. Kategori harus sesuai dengan tipe makanan atau minuman yang Anda jual.
Terms and Conditions for 'Menu Content Management’ on GoFood
CONTENT TERMS & CONDITIONS
TERMS & CONDITIONS FOR MENU CHANGES
General Criteria
Prohibited Menu:
GoFood Partners are prohibited from selling:
Criteria for Writing Menu Names or SKU Names:
Terms & Condition for Menu Changes:
About GoFood
What are the benefits of joining GoFood?
Enjoy various advantages and exciting benefits by being a GoFood Partner!
How do I become a GoFood Partner?
Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!
Registering to GoFood via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.
Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!
It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!
Click on the link below for a more detailed tutorial:
GoFood Registration via GoBiz Guide
What are the differences between GoFood and GoBiz?
GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.
As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.
In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.
For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.
What is GoFood?
GoFood is a food delivery service from Indonesia, carried out by hundreds of millions of Gojek Drivers. More than 125,000 restaurants in various cities across Indonesia have officially become GoFood Partners.
Please visit and fill in the followinglink to become a GoFood Partner:
https://www.go-jek.com/go-food/bisnis/#!/registration
Restaurant Operational
How do I view and change the GPS position of my restaurant in the application?
You can see the coordinates of the location of your restaurant by following these steps:
How do I change my restaurant’s operational hours? [GoFood]
Send your request via e-mail to gofoodpartners@go-jek.com
To change your restaurant’s operational hours, please specify the following information using this format in the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- Current operational hours (and the days) - New operational hours (and the days)
How do I change the name, description and price of my menu? [GoFood]
Send your request via e-mail to gofoodpartners@go-jek.com
To change the menu details, please specify the following data using this format in the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- The name of the menu or category in the GoFood application that you want to change
- Write down the changes you want for the menu, using the following format (please only specify the details of the information that you want to change):
Current menu name - New menu name
Current menu category - New menu category
Current menu description - New menu description
Current menu price - New menu price (final price after VAT and service charge)
- To change the photo menu, attach the image to the e-mail body. Adjust the file name according to the menu name (Example: Mie Ayam Spesial.jpeg) and make sure the photo is in accordance with the application requirements (max. Photo size is 500 kB)
How do I change my Person in Charge’s (PIC) profile?
The person in charge (PIC) to your restaurant in GoFood is needed to process all data regarding GoFood promos, invoicing (billing), etc.
There are 2 PIC categories, namely: PIC Partner who handles the marketing and promotional matters, and PIC Finance who handles invoicing matters. Not all outlets have PICs under both PIC categories (your restaurant can only have 1 PIC).
To submit changes to your PIC data, please send the request via e-mail to gofoodpartners@go-jek.com
Please use this format on the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- Write down the changes you want, with the following format (please only specify the details of the PIC in which you want to change):
Current PIC category - New PIC category (if any)
Current PIC name - New PIC name
Current PIC telephone number - New PIC telephone number
Current e-mail address of the PIC - New PIC’s e-mail address
Why haven’t I received an activation e-mail from GoFood?
If you registered as a GoFood Partner, you will not receive any activation e-mail.
However, within 14 (fourteen) working days, you will receive an e-mail from our Sales team in your area / city, to submit some data (restaurant’s photos, restaurant’s operational hours, etc.).
How do I know my registration status after registering on the GoFood website?
After you have registered through the link: https://www.go-jek.com/go-food..., the GoFood team will contact you within 2-3 business days to ask for additional documents or data; such as your menu items and prices, which will be displayed on the GoFood application.
Next, the GO-RESTO team will conduct a verification process of the documents that you have submitted. The verification process for this document will take a maximum of 3 (three) working days.
If your restaurant has passed verification, then you will receive a welcome note e-mail from GoFood as well as GO-RESTO’s activation e-mail.
If you have tried logging in to your GO-RESTO but failed, please do the following steps:
1. Make sure that the telephone number you entered is in accordance with the one registered
2. Your internet network is stable
3. Make sure that you are using the latest version of the application
If you have not received an activation e-mail or have difficulty entering the GO-RESTO application, please contact us at gofoodpartners@go-jek.com
How do I change my menu image / photo?
If you want to change your menu photo, please send an e-mail to gofoodpartners@go-jek.com and attach a new photo to your menu in the e-mail body.
Make sure that:
1. The file name matches the name of the menu you want to change
Example: Mie Ayam Spesial.jpeg
2. Already met our menu image guideline, as stated below:
Foto Utama Outlet
The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.
Conditions:
Foto SKU
There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.
Conditions for foto SKU:
How do I change the coordinates / location of my restaurant on the map?
You can see the coordinates of your restaurant’s location by following these steps:
1. Open the Google Maps application
2. Find the location of your restaurant
3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page
4. Copy the coordinates of longitude and latitude that appears
5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant
What if my restaurant is temporarily closed?
Send your notification via e-mail to gofoodpartners@go-jek.com
To change the restaurant’s (Outlet) schedule or operational hours, please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) on GoFood
- Registered Outlet’s telephone number
- Current operational schedule
- New operational schedule, along with the period (if changes are only temporary)
What if I want to change the name of my restaurant on GoFood?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the name of your restaurant (Outlet), please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) on GoFood
- Registered Outlet’s telephone number
- Current Outlet name - New Outlet name
How do I change my restaurant’s telephone number?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the restaurant’s telephone number (Outlet), please specify the detail using the following format on the e-mail body:
- Outlet name (including the branch) in GoFood
- Registered Outlet’s telephone number
- New telephone number
How do I change my restaurant’s address?
Send your request via e-mail to gofoodpartners@go-jek.com
To change the restaurant address, please specify the detail using the following format on the e-mail body:
- Outlet name (and branch) in GoFood
- Registered Outlet’s telephone number
- Current Outlet address - New Outlet address
How do I add / remove outlets (restaurant branch) on GoFood?
You can add or remove outlets by sending an e-mail to gofoodpartners@go-jek.com
Please specify:
After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.
What should be considered if I want to change or add a menu (Menu Guideline)?
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
Content Terms for Menu Items Displayed on GoFood:
How do I make changes to my restaurant’s profile?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner and restaurant’s menu category.
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
How do I change my restaurant banner on GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant banner.
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoFood team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
How do I change my restaurant’s category in GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s categories.
What are the benefits of managing my restaurant’s profile on GoFood?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Please send a request e-mail to gofoodpartners@go-jek.com specifying that you’d like to change your restaurant’s banner and categories.
How do I know or see my restaurant rating?
Customers can review and give ratings to your restaurant on GoFood in the Gojek customer application.
This merchant rating feature is aimed to measure the level of your restaurant’s customer satisfaction in order for you to be able to evaluate your business regularly, starting from the production, service, marketing, to restaurant performance based on the rating* provided by customers.
*Rating can only be seen through GoFood (customer's Gojek application)
[Display of restaurant rating on GoFood]
The rating that appears on the GoFood page is an accumulation of the overall rating given by your customers.
Therefore, it is important to always ensure customer satisfaction by paying attention to your restaurant rating. Get better ratings by following these tips:
*The Pengaturan Menu feature on GoBiz is only available for GoFood Partners with just one/single outlet
If you would like to know your customer's rating on an order that has been completed on a certain day, please send your request by sending an email to gofoodpartners@go-jek.com and specify the following details:
*Maximum request for customer rating report request is 1 (one) month
Why was my menu change request rejected?
If you have sent a menu change request to the GoFood team but was rejected, it means that there is a part of your menu details that is not in accordance with GoFood's menu requirements and guideline.
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
Promotion
How do I get a delivery promo for my restaurant?
Delivery promotions will be directly available to Partners who have joined as GoFood Partners (who has been active for at least one week).
How do I get GoFood promotional gimmicks for my restaurant?
GoFood's promotional gimmicks will be given automatically when you register and join as a GoFood Partner.
If you want to submit additional gimmick items or if you have not received any restaurant gimmicks since you became a Partner, please complete the following data and send an e-mail to gofoodpartners@go-jek.com so that it can be processed immediately:
• Restaurant name:
• Restaurant location:
• Restaurant branch:
• Name of PIC (Person in Charge) and Phone Number that can be contacted:
How do I make a voucher promo using GoBiz?
Sign your restaurant up to get a voucher promotion on GoFood!
This type of promo will give discount vouchers for your customers, and based on our internal research, this promo has been proven to bring businesses an increase in sales up to 119% and profits until 146%!
Example of how voucher promotion will look like for customers
Through GoBiz, you don't even need to have a huge amount of budget to be able to enjoy this. Even with IDR 100.000, you can already start giving out vouchers to your customers.
Here's how to register for the promo via GoBiz:
Translation:
1. Open your GoBiz and choose the "Bantuan" (help) menu, then click on "Materi Promosi" (promotional material)
2. Choose "Cara mendaftarkan promo voucher di aplikasi GoFood" (how to request voucher promo on GoFood)
3. Read the details on the article as well as the Terms and Conditions, then click on "E-mail kami di sini" (click here to email us) on the bottom
Translation:
4. If you have agreed with the T&C, please click on the arrow inside the box
5. Choose "Setuju" (agree)
6. The registration form will show up for you to fill in
Translation:
7. Click on "Anggaran Promosi" (campaign budget) and choose the nominal
8. Click on "Nominal voucher dan pengeluaran minimum" (voucher nominal and minimum spending/purchase) and set it for the customers
9. Next, set your promotion start date by filling in the column, enter the owner's ID card number and click "Kirim" (send)
How long will the promo run on GoFood?
This voucher promo will continue to run until your previously set budget has run out. For example, if you choose IDR 500.000 as the promo budget, and the budget has run out in three days, then the promo will automatically stop.
Notice:
How do I make promo via GoBiz?
Now, you can make your own promotion for your restaurant menu on GoFood using GoBiz!
On the Promo menu on GoBiz, you can choose which menu item of yours that you would like to give promotions to and you can set the discount amount as well as the duration of the promo as you like!
The promo that you have set will have promo label and price strikethrough on the GoFood app.
How the price strikethrough and promo label will look like to the customers
Follow the list below to make a good promo via GoBiz:
Translation:
1. Open your GoBiz and choose the Promo menu, and click on BUAT PROMO (make promo)
2. Choose the menu item for the promo and click Lanjut (next)
3. This page will then show up for you to fill
Translation:
4. On Harga setelah diskon, fill the amount of the menu item's price after discounted
5. On Durasi promo, set your promotion duration
6. Cek your promo detail before clicking SIMPAN (save) as this information cannot be changed if the promo has been created
Translation:
7. Your promo is now successfully scheduled!
Payment
What if I have not received any invoice from GoFood?
What is the flow of GoFood invoice payment?
What if the invoice nominal sent by GoFood does not match my record?
If you see any record differences between our system and your system, send an email to invoicing@go-jek.com, with the subject:
[REVISI INVOICE Bulan xxx 20xx (Nama Outlet, Kota)]
Example: REVISI INVOICE Bulan Agustus 2018 (Warung ABC, Jakarta)
When does payment get transferred?
Settlement Process (Amount of Transaction Adjustment)
| Day of Transaction | Recapitulation Report | Transfer Process |
| Monday | Tuesday | Tuesday |
| Tuesday | Wednesday | Wednesday |
| Wednesday | Thursday | Thursday |
| Thursday | Friday | Friday |
| Friday | Saturday | Monday |
| Saturday | Sunday | Monday |
| Sunday | Monday | Monday |
| Holiday | Holiday + 1 | Next Business Day |
Policy
What are the terms and conditions for menu images?
Did you know that 80% of GoFood purchases are influenced by the menu’s image on the application. Therefore, make sure your menu images are appealing and have met the following criteria:
Foto Utama Outlet
The main photo of the Outlet (foto utama Outlet) is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best-selling dish in this section.
Conditions:
Foto SKU
There are also photo slots to show all your menu’s images. Make sure the photos you send look neat, attractive and appetizing to help influence the audience to make purchases on your restaurant.
Conditions for foto SKU:
If you want to change foto utama Outlet or any foto SKU, please send an e-mail with the menu details that you want to change along with the photos and send it to gofoodpartners@go-jek.com. The changes will take up to 7 (seven) working days.
If you have been waiting for more than 7 (seven) working days and the menu images have not been changed, you can submit the changes again via e-mail, and make sure the photos you send have already met the standards stated above.
Can I be charged with less commission fee?
The commission fee’s amount cannot be changed because it has been adjusted and is already based on your previous agreement when joining as a GoFood Partner.
Terms and Conditions for 'Menu Content Management’ on GoFood
CONTENT TERMS & CONDITIONS
TERMS & CONDITIONS FOR MENU CHANGES
General Criteria
Prohibited Menu:
GoFood Partners are prohibited from selling:
Criteria for Writing Menu Names or SKU Names:
Terms & Condition for Menu Changes:
Terms and Conditions of managing restaurant’s profile on GoFood
Ketentuan untuk Foto Utama Restoran:
Anda tidak diperkenankan untuk menggunakan foto yang bukan merupakan foto makanan, seperti logo restoran, foto toko, foto orang, dan sebagainya. Kami menganjurkan Anda untuk menggunakan foto makanan terbaik Anda sebagai foto utama restoran. Tim GoFood berhak mengganti foto banner jika tidak sesuai dengan ketentuan ini.
contoh foto utama Outlet (banner)
Ketentuan untuk Kategori Makanan Restoran:
Anda hanya dapat memilih maksimal 3 (tiga) kategori makanan untuk restoran Anda. Kategori harus sesuai dengan tipe makanan atau minuman yang Anda jual.
