How do I sign up for GoBiz?

Grow your culinary business by becoming a part of GoFood Partners to gain more awareness and better access to your customers. The registration is easy and free of charge.

Here are the steps to become a GoFood Partner:

1. Fill in the online registration form

   Please visit and fill in the registration form available at the following link: https://www.go-jek.com/go-food....




2. After submitting the online GoFood registration form, please check your e-mail (the one that has been registered upon the online registration) and complete additional requested data and documents. Please be sure that you reply to the e-mail using the format requested by the GoFood team.

   
   

   You will be asked to complete a more detailed form and additional documents. Starting from general data, such as:

   • Name
   • Identity card
   • Address
   • Restaurant information
   • Billing information

   
   

   *In billing information, you will be asked to complete data and info such as:

   • NPWP name
   • NPWP registration number
   • NPWP address

   
   

   Also be sure to prepare:

   • Food photos, see the conditions here
   • Register the menu, see the conditions here
   • Menu price (final price after VAT and service charge)
   • *Attachment to a copy of the NPWP certificate
   • Identity card attachments

   
   

   Make sure all the data you provide is correct and as requested.

   
   

   *You do not need to attach NPWP details if it is not requested by us




3. Sign Your GoFood Contract

   Next, if all your documents have been verified by the GoFood team, you will receive an e-mail provided by DocuSign, asking you to sign a digital contract in collaboration with GoFood.




4. You will receive a welcome note e-mail from the GoFood team




5. Wait for an e-mail from the GoBiz team

   You will receive an e-mail requesting you to download and to log in to your GoBiz account using the telephone number written on the e-mail.




6. Activate your GoBiz

   Next, you will receive a GoBiz Activation E-mail. This e-mail will also bear your GoBiz activation date.

   
   

   *Make sure to access the GoBiz application before your activation date. When your GoBiz has been activated, all GoFood orders will go through your GoBiz application, and can only be processed through the GoBiz application.

   
   

   *If you are already registered as a GoFood Partner and wish to use GoBiz, please send your request e-mail to gofoodpartners@go-jek.com

What is the difference between GoFood and GoBiz?

GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.

As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.

In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.

For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.

What are the benefits of using GoBiz?

There are a number of benefits if you use GoBiz:

• Orders will automatically enter and be listed in your application.
• All transactions are cashless and will automatically enter your digital wallet to reduce fraud.
• The Payment feature will make it easier for you to see your list of transactions, including the commission fee of each transaction.
• Give discounted delivery costs to your customers using GoPay.
• Manage restaurant's operational hours, which will immediately be updated on the GoFood application.
• Update your menu item stock availability that will be instantly updated on the GoFood application to reduce the number of your order cancellations.
• Manage and update your menu items and category content (which includes: name, description, price and photos of your menu) which will be updated on the GoFood application in real-time.

What are the advantages of the GoBiz application?

• AUTOMATIC: Orders and transactions are recorded and displayed in real-time. All settings and changes to menu items will also be updated on the GoFood application in real-time. For those of you who are also GoPay business partners, you can also receive GoPay Offline payments with GoBiz. You no longer need to check the order transaction history of GoFood and GoPay Offline separately.

• SAFE: Validate orders to reduce fraud and ensure orders are accurate before processing them.

• FAST: Order notifications are sent instantly to make the completion of each order, faster.

• CASHLESS: Cashless or non-cash payments are made easily with GoPay, which will go directly to your digital wallet.

What is GoBiz?

GoBiz is an application, exclusive for GoFood Partners that can facilitate their restaurant’s management and administrations. GoBiz will also help GoFood Partners in developing their business through analytics and marketing tools.

*For the time being, the GoBiz application is only available for Android devices.

The following are the key features of GoBiz:

1. Payment

   Partners will be able to see the amount of income and expenses of each sales transaction, including the commission fees charged for each transaction from the application.




2. GoPay Integration

   • Partners can store their earnings from sales in their GoPay Wallet (e-wallet) that will be automatically calculated and be transferred to the owner’s bank account each day.
   • GoBiz also has a QR Code feature that will enable Partners to receive GoPay Offline payments in their Outlets.




3. Menu Item Availability

   Partners can mark menu items that are not available / out-of-stock. This marking will be instantly updated on the GoFood application in real-time. This will reduce the rate of cancellation of bookings.




4. Menu Item and Category Management

   Partners can add menu items and menu categories, as well as change prices, names, descriptions, and photo menus that will be instantly updated on GoFood in real-time (this feature is currently only available for restaurants with only 1 branch / single outlet).




5. Open-Close Status

   Partners can open or close their restaurants on GoFood as needed. If there is an urgent situation that requires the restaurants to be closed, Partners can do it quickly and easily using this feature.




6. Operational Hour Management

   Partners can set and manage the restaurant’s operational hour schedule on GoFood for each day.




7. Order Inbox

   Partners will be able to see all incoming orders, including the details (orders include new incoming orders, orders in process, and completed orders). Each order will appear for 24 hours from the time it was listed on the order inbox in GoBiz.




8. Order Validation Code

   To reduce fraud and inaccurate orders, the Driver must enter the PIN/order validation code given by cashier to complete the order. To view PIN manually, this feature can be accessed through the Order Inbox.

How do I change the coordinates / location of my restaurant on the map?

You can see the coordinates of your restaurant’s location by following these steps:

1. Open the Google Maps application
2. Find the location of your restaurant
3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page
4. Copy the coordinates of longitude and latitude that appears
5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant

Anda dapat melihat koordinat lokasi restoran Anda dengan mengikuti langkah berikut:

What if my restaurant is closed temporarily? Can I change the status using GoBiz?

If your restaurant is on holiday or is temporarily closed for a period of time, you can set it with GoBiz in 2 ways. 

A. Using the Operational Hour feature:

1. Select Pengaturan (settings) on the menu bar at the bottom of your screen
2. Select Jam Operasional (operational hours)
3. Select Ubah (change) according to the day
4. Slide the switch to the right until it's green on the option you choose: Buka 24 jam (open 24 hours), Tutup (close)
5. Or select the Atur jam for a more personalized option
6. Click Tambah slot (add time slot) if you would like to add more sessions or put breaks in between your operational schedule
7. Press SIMPAN (save) and select YA (yes) to save the changes

ATTENTION: 

*Customers will be able to see your operational schedule on GoFood through this feature 

*Arrange the schedule of opening and closing your restaurant every day according to your first and last order

B. Using the Open-Close Status feature:

1. Select Pengaturan (settings) on the menu bar at the bottom of your screen
2. Slide the switch to the right until it's green to open your restaurant on GoFood
3. Slide the button to the left until it's gray to close the restaurant on GoFood and then press TUTUP (close)

ATTENTION: 

*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature 

*Don't forget to reopen your restaurant, if you close the restaurant using this feature

How to add / remove outlets (restaurant branch) with GoBiz?

For the time being, you cannot add or remove outlets using GoBiz. However, you can make such request by sending an e-mail to gofoodpartners@go-jek.com

Please specify:

1. Name of currently registered outlets:
2. Name of outlet branch to be registered or removed:
3. Outlet Address:
4. Registered outlet e-mail:
5. E-mail address for the new outlet:
6. Your GoBiz log in registered phone number:
7. Other notes:

After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.

What if I want to add a menu photo using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu management)
3. Select the category where the menu you want to change is located
4. Select the menu you want to change
5. Press the Edit button (pencil symbol) on the photo you want to change
6. Select the image source that you can choose from the gallery “Ambil dari galeri” or directly take it from your camera “Ambil dari kamera”
7. Set your photo position for the best fit on the frame and press Lanjutkan (continue)
8. Select UPLOAD then press SIMPAN (save) and select YA (yes) to save the changes

How do I change the name, description and price of my menu using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu management)
3. Select the category where the menu you want to change is located
4. Select the menu that you wish to change
5. Enter a new name, category, price, and description as needed

ATTENTION:

*The price of the menu entered is the final price after taxes and other fees 

*You can only change prices up to 3 times a month for each menu 

*Each price change may not exceed 15% of the previous price

6. Slide the switch to the right until it's green to activate the menu on GoFood

7. Slide the switch to the right until it is green if you want to recommend the menu on GoFood

8. Press SIMPAN (save) and select YA (yes) to save the changes

What if I want to change the menu photo using GoBiz application?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu item management)
3. Select the category where the menu you want to change is located
4. Select the menu you want to change
5. Press the Edit button on the photo you want to change
6. Select the image source that you can choose from gallery "Pilih dari galeri" or capture it from your camera "Ambil dari kamera" (maximum image size is 3MB)
7. Set the photo position in frame and press LANJUTKAN (continue)
8. Select UPLOAD then press SIMPAN (save) and select YA (yes) to save changes

How do I deactivate my menu when it is temporarily unavailable or out of stock?

Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available. This will also help you in minimizing your restaurant’s order cancellation rate.

1. Select Menu on the menu bar at the bottom of your screen
2. Select Ketersediaan Menu
3. Select the category where the menu you want to change is located
4. Slide the button to the left until it’s gray to deactivate the menu if it is not available
5. Slide the switch to the right to green to activate your menu if it's available again

What are the Terms and Conditions of changing menu item content using GoBiz?

1. The following is the criteria for writing menu names or SKU names:

   1. Menu writing must be clear and not abbreviated

      Example: Ayam Bakar Madu

      Wrong Example: A. Bakar Madu

      Ayam Bkr Madu

   2. The menu has to be written in capital letter format for the first letter of each word

      Example: Es Kepal Milo Strawberry

      Bebek Goreng Maknyuuuzzz

      Wrong Example: ES KEPAL MILO STRAWBERRY

      BeBek Goreng MakNYUUUZZZ

   3. The word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

      Example:

      Menu Item : Panino Al Tonno E Uovo

      Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

   4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

      Example: Martabak Asin 2 Telur Bebek Isi Ayam

      Martabak Red Velvet Manis Nutella Keju Mini

      New Black Meat Lovers Cheesy Mayo Regular Original Pizza

      Genmaicha Green Milk Tea (L)

      Aqua 600 ml

      Nasi Goreng + Telur

      Nasi Goreng + Ayam

      Nasi Goreng + Sosis

      Es Teh Manis

      Teh Manis Panas

      Wrong Example: 2 Telur Bebek Isi Ayam

      Nutella Keju Mini

      Cheesy Mayo Regular

      Genmaicha Green Milk Tea

      Aqua

      Nasi Goreng + Telur/Ayam/Sosis

      Teh Manis (Es/Panas)

   5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

      Example: Ikan Gurame Per 300 Gram

      Wrong Example: Ikan Gurame Per Ons

   6. You are not allowed to add emoticons in the menu item writing.

      Example: Mie Rebus Spesial

      Wrong Example: Mie Rebus Spesial ^_^

      Es Krim Singapore :)

   7. For menus that the same price, please separate them clearly.

      Example: Ikan Kerapu Goreng

      Ikan Kerapu Bakar

      Ikan Gurame Goreng

      Ikan Gurame Bakar

      Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

   8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

      Example:

      • Menu Name: Paket Hemat 1

        Description: Nasi + paha bawah goreng + es teh

      • Menu Name: Panino Al Tonno E Uovo

        Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example

      • Menu Name: Paket Hemat 1

        Description: -

      • Menu name: Panino Al Tonno E Uovo

        Description:-

2. The following is a menu list that is prohibited on GoFood:

   1. Food made from the following animals:
      • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
      • Shark
      • Turtle
      • Stingray
      • Bulus
      • Lizard
      • Cat
      • Bat
      • Snake
      • Scorpion
      • Rat
      • Gecko
      • Crocodile
   2. Blood-based food
   3. Alcohol that is not licensed
   4. Non-food products, such as:
      • Drugs
      • Beauty water
      • Water gallon
      • Comic
      • Calendar
      • CD
      • Cigarettes
      • Etc.
   5. Narcotics (including marijuana)
   6. Raw food that do not go through processing, such as:
      • Frozen meat
      • Raw vegetables in packaging
      • Rice
   7. Grocery store items, such as:
      • Instant Noodle
      • Snacks
   8. Ice Cubes

*the exception applies for traditional custom reasons

If the Driver does not have enough GoPay credit to make transaction, should I continue processing the order?

Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:

1. Inform the final price according to the receipt to the Driver
2. Make sure the Driver has entered the number that matches the receipt you provided
3. Inform the order validation PIN/code from your GoBiz application to the Driver in order to complete the order

What if the Driver does not have enough balance to make the payment? 

If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees). 

If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient. 

You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number. If the order number is already listed in the Payment list, then you have received payment for that order. As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000

What if the additional order exceeded IDR 125.000?

An error notification will appear when the Driver inputs the total final price on their application.

What do you need to do to avoid this?

1. Please do a prior checking on the final total additional order price before proceeding with processing the order. The additional order price cannot go beyond IDR 125.000
2. Make sure to remind the customer or Driver that the additional order cannot be more than IDR 125.000
3. *Should there be a situation in which you have prepared the additional order and the total price of the additional order is more than IDR 125.000, you will be able to receive the payment after you have reported this to our team, by sending an e-mail to gofoodpartners@go-jek.com (please include your restaurant’s name and the order ID)

Below is the schematic example of the new policy implementation:

Notes:

• Initial Estimated Price: The total order price made by customer before the order is assigned to a Driver
• Additional Item Price: The total order price being added after the order is assigned to a Driver

*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:

1. Restaurant’s name
2. Order ID
3. Transaction date
4. Transaction amount before deducted by commission fee
5. Additional notes

Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.

What if the customer wants to make additional order to an order that has already entered my order inbox on GoBiz?

Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:

1. Inform the final price according to the receipt to the Driver
2. Make sure the Driver has entered the number that matches the receipt you provided
3. Inform the order validation PIN/code from your GoBiz application to the Driver in order to complete the order

What if the Driver does not have enough balance to make the payment? 

If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees).

If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient. You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number. 

If the order number is already listed in the Payment list, then you have received payment for that order. As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000

What if the additional order exceeded IDR 125.000?

An error notification will appear when the Driver inputs the total final price on their application.

What do you need to do to avoid this?

1. Please do a prior checking on the final total additional order price before proceeding with processing the order. The additional order price cannot go beyond IDR 125.000
2. Make sure to remind the customer or Driver that the additional order cannot be more than IDR 125.000
3. *Should there be a situation in which you have prepared the additional order and the total price of the additional order is more than IDR 125.000, you will be able to receive the payment after you have reported this to our team, by sending an e-mail to gofoodpartners@go-jek.com (please include your restaurant’s name and the order ID)

Below is the schematic example of the new policy implementation:

Notes:

• Initial Estimated Price: The total order price made by customer before the order is assigned to a Driver
• Additional Item Price: The total order price being added after the order is assigned to a Driver

*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:

1. Restaurant’s name
2. Order ID
3. Transaction date
4. Transaction amount before deducted by commission fee
5. Additional notes

Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.

How do I activate the GoPay Offline feature on GoBiz for my restaurant?

To get the GoPay Offline feature on your GoBiz, you must first register as a GoPay Business Partner. Follow the steps below:

Before registering, please make sure to have the documents below ready:

• Owner Identity Card (KTP/Passport)
• Owner Nomor Pokok Wajib Pajak (NPWP)
• Owner Bank Account
• Business’ Passbook and Surat Izin Usaha Perdagangan (For Business Enterprise)
• Outlet Information

After all is prepared, follow the steps below to register as GoPay Business Partner:

1. To register as Offline GoPay Business Partner, please visit https://account.gopay.co.id/login/phone and click Sign Up to start the registration
2. Fill the form on the site, then click Sign Up. Make sure you have filled the form correctly
3. Enter OTP (One Time Password) that has been sent into your registered mobile phone to proceed with the next step of the registration
4. Complete the detail information such as Business Name, Business Types, and Owner Identity card, Owner Passbook, and Owner NPWP
5. On the Confirmation page, make sure you have entered the correct data, then click Save
6. Your have successfully been registered. You will then be informed about the registration status by e-mail.

The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.

How do I get a QR Code for my restaurant on GoBiz?

To get a QR Code on your GoBiz for your restaurants, you must first register as a GoPay Business Partner. Follow the steps below:

Before registering, please make sure to have the documents below ready:

• Owner Identity Card (KTP/Passport)
• Owner Nomor Pokok Wajib Pajak (NPWP)
• Owner Bank Account
• Business’ Passbook and Surat Izin Usaha Perdagangan (For Business Enterprise)
• Outlet Information

After all is prepared, follow the steps below to register as GoPay Business Partner:

1. To register as Offline GoPay Business Partner, please visit https://account.gopay.co.id/login/phone and click Sign Up to start the registration
2. Fill the form on the site, then click Sign Up. Make sure you have filled the form correctly
3. Enter OTP (One Time Password) that has been sent into your registered mobile phone to proceed with the next step of the registration
4. Complete the detail information such as Business Name, Business Types, and Owner Identity card, Owner Passbook, and Owner NPWP
5. On the Confirmation page, make sure you have entered the correct data, then click Save
6. Your have successfully been registered. You will then be informed about the registration status by e-mail.

The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.

How do I receive GoPay payment on my outlet / restaurant?

You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz: 

1. Through Pengaturan (settings) page: 

- Open Pengaturan (settings) on the menu bar located at the bottom of your screen 

- Select Lihat Kode (view code) 

- Show customer your restaurant’s QR code to be scanned 

- The customer will enter the nominal amount of the order 

- GoPay will enter your digital wallet according to the nominal amount of the order 

2. Through Pembayaran (payment) page: 

- Open Pembayaran (payment) on the menu bar located at the bottom of your screen 

- Press the Lihat Kode (view code) button located at the top right of your screen 

- Show the customer your restaurant’s QR code to scan 

- The customer will enter the nominal amount of the order 

- GoPay will enter your digital wallet according to the nominal amount of the order

What if I want to find a specific transaction report?

Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:

Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)

There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.

1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood

*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)

2. If you want to search by the transaction period, choose from the available options (left image)

*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)

3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)

The following image is an example of applied transaction filters:

As seen in the picture above, a number of transactions will appear according to the filter

*You can apply all three filters at once or choose as prefered

What should I do if I don't get a Transaction PIN?

The order validation code/PIN can be accessed in the Pesanan (order inbox) feature and click the Lihat Validasi (view validation) button on the order detail. If you did not get the PIN, please do the following:

1. Make sure your data service and internet package are active
2. Make sure your cellular data is ‘ON’
3. Make sure your network is in 3G, H, or 4G mode
4. Make sure that the Driver has pressed the Pick Up button and has entered the price

If the Transaction PIN still doesn't appear, please contact us at (021) 29182981

What if the order is canceled by the customer on GoBiz?

If an order got canceled by the customer, then there will be no transactions, including the deduction of the GoPay balance from the Driver (in the absence of an OTP code exchange between your party and the Driver).
However, if the Driver has already exchanged the transaction validation OTP code and the GoPay Driver balance has been deducted, the Driver must report this to our Driver Care Unit.

What if the Driver canceled on an order?

If the order status stated that the order was canceled by the Driver, this order will be repeated and will automatically be given to another Driver.

What if I want to offer a replacement menu if the ordered menu is not available through GoBiz?

You can contact the customer or Driver with the information listed on the order detail to offer a replacement menu if the ordered menu is not available.

However, to avoid this, you can set the availability status of the menu item in the Ketersediaan Menu feature of the application. If a certain menu is not available, please change the status of the menu item to off and reactivate when the menu is available.

How do I confirm order using GoBiz?

If you want to confirm an incoming order, you can see the order information and the Driver responsible for the order in the Pesanan feature on the application.

After the Driver has arrived to pick up the order, you can press the Konfirmasi Pesanan button to see the order validation PIN/code to be given to the Driver. The cashier must confirm that the Driver’s name and the order’s transaction nominal amount.

• If the order nominal or transaction entered by the Driver are not correct, the cashier must choose TOLAK (reject)
• If the transaction nominal and the Driver’s name match the data on your GoBiz, the cashier must give a validation PIN/code for the Driver and click OK

*The order will be canceled automatically if the cashier presses the TOLAK button 3 (three) times

If the Driver has entered the correct validation PIN/code, the order nominal amount will be transferred directly to your GoPay Wallet, and the order will be immediately confirmed and deemed as completed.

How to open or close my restaurant on GoFood using GoBiz?

1. Select Pengaturan (settings) in the menu bar at the bottom of your screen
2. Slide the switch to the right until it's green to open your restaurant on GoFood
3. Slide the button to the left until it's gray to close your restaurant on GoFood and then press Tutup (close)

ATTENTION: 

*We recommend you to use this feature only when there is any urgent matters that require your restaurant to be closed 

*Don't forget to reopen your restaurant, if you close the restaurant using this feature because your restaurant won’t be opened automatically the next day

What does “Completed” / “Selesai” menu in Pesanan / order inbox mean?

On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.

What does “In Process” / “Dalam Proses” menu in Pesanan / order inbox mean?

On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders.

How do I read the order list on the 'Pesanan' feature via GoBiz?

You can read your order list on the Pesanan feature located on the application menu bar at the bottom of your screen. In this feature, the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”.

Click on the order to see the detail of the order, such as:

• Order number
• Customer Information, such as the telephone number so you can confirm orders or ask for a replacement menu if the ordered menu is not available
• Driver’s phone number
• The list of orders ordered by customers, number of orders, and additional notes

What should I pay attention to when using GoBiz (dos and don’ts)?

• If you have an active PIN or validation code, make sure your phone has enough battery and the internet connection is active. If your phone is inactive, you may lose your orders that are in progress and the Driver wouldn’t be able to complete the order
• If the Driver has entered the transaction amount but the order confirmation/validation page does not appear, please ask the Driver to get a better internet connection
• All transactions you receive using GoBiz will use Driver’s GoPay deposit as a payment so you no longer need to request cash from the Driver even if the Customer makes payment using cash
• On the order validation page, you will find 2 (two) choices, to press OK and TOLAK (reject). If you reject the order for more than 3 (three) times (after the Driver enters the PIN), the order will be canceled. Please do not press TOLAK, unless the Driver enters the wrong code number on the validation page.

What if I forget and want to change the telephone number that I have registered for GoBiz?

According to GoBiz policy, we cannot give out any registered GoBiz Partner’s telephone number.

If you forget the telephone number that you have registered, please contact the GoFood team. We will first carry out the verification process before proceeding to replace your telephone number.

Contact us at:

E-mail: gofoodpartners@go-jek.com

Call Center:(021) 80643109

What should I do when I don't get a Log In OTP?

• Make sure the mobile number you entered upon the GoBiz log in is correct and has been registered.
• Make sure your mobile phone is active and has good signal to receive OTP Log In.
• Wait until the OTP code is sent to your registered number.
• Click the Resend OTP button if you still haven't received an OTP code.
• You can resend OTP up to 3 (three) times. If you still experience the same problem, you can contact our call center at (021) 80643109
• OTP Log In code is very crucial and personal, therefore cannot be shared.

*PT. AKAB never asks for any OTP Log In codes. If there are any parties requesting the OTP code and on behalf of PT. AKAB, please do not give your OTP code.

What should I do when I receive an order on GoBiz?

1. The Driver will come to your restaurant or outlet to pay and get the order
2. The driver will enter the order price or transaction amount in the application
3. You must check the price and the Driver’s name through your GoBiz

If the transaction nominal and the name of the Driver are correct:

• Give the validation PIN or code to the Driver
• The driver will then enter the PIN
• If the PIN is correct, press the OK button, then you will receive GoPay in the nominal amount that the Driver has entered, minus the GoFood commission fee
• The driver will then deliver the order to the customer where the Driver will then get GoPay / cash from the customer

If the transaction nominal and the Driver’s name are correct:

• Press the TOLAK (reject) button on the order validation page
• If you have rejected the order 3 (three) times, the order will be canceled automatically

How do I view and change the GPS position of my restaurant in the application?

You can see the coordinates of the location of your restaurant by following these steps:

• Open the Google Maps application
• Find the location of your restaurant
• Press and hold the pin icon on the map for approximately two seconds until the coordinates appear in the form of longitude and latitude at the top of the page
• Copy the coordinates of longitude and latitude and send it via e-mail to gofoodpartners@go-jek.com 

What is the function of GoPay Wallet?

GoPay Wallet that is located in your application serves as your digital or e-wallet to receive your daily payments. Each successful transaction will enter your GoPay Wallet and will be sent to your registered bank account.

Why did my orders get canceled automatically on GoBiz?

By system, to maintain order validity, the order will be canceled automatically if you reject the order for more than 3 (three) times.

Why do I have incoming orders from GoFood but they do not appear on my order inbox on GoBiz?

If you still have incoming orders from GoFood but those orders did not appear on your order inbox on GoBiz, please do the following:

1. Make sure your data service and internet package are active
2. Make sure your network is in 3G, H, or 4G mode
3. Close the application that is still running
4. Restart your GoBiz application and clear cache file stored in the internal memory on your phone, then reopen your GoBiz application

How do I open and close restaurants on GoFood using GoBiz?

You can easily change the status of your restaurant to open or close just by sliding the Status Restoran di GoFood. Here’s how:

1. Select Pengaturan (settings) on the menu bar at the bottom of your screen
2. Slide the switch to the right until it's green to open your restaurant on GoFood
3. Slide the button to the left until it's gray to close the restaurant on GoFood and then press TUTUP (close)

ATTENTION:

*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature

*Don't forget to reopen your restaurant, if you close the restaurant using this feature

What should I do if there is a problem with the application display?

If you encounter any GoBiz errors, such as:

1. Notification error
2. Application stopping
3. The menu does not appear after updating the application
4. All incoming orders do not appear
5. There are still orders in the Daftar Pesanan (in process menus) list while the order has been canceled

Please do the following steps:

1. Make sure your data service and internet package are active
2. Make sure your network is in 3G, H, or 4G mode
3. Close the application that is still running (turn off the application from the Task Manager)
4. Restart your GoBiz application and clear cache file stored in your phone’s internal memory, then re-open your GoBiz application

How to use GoBiz?

1. Enter your telephone number that has been registered

   
   

    




2. With GoBiz, you can see your list of orders, both for the orders in progress (dalam proses) and the completed orders (selesai), as shown in the following images:

   
   

    




3. Click on the order that is still in process to see the order details, such as:
   • Order number
   • Customer information, such as the telephone number to confirm orders or to ask for a replacement menu if the ordered menu is not available at the moment
   • Driver’s phone number
   • List of orders ordered by customers, total number of orders, and additional notes from customers

   
   

    




4. Click on the telephone icon to contact the Driver or Customer, press the X button on the top left to return to the order page

   
   

    




5. After the Driver arrives to retrieve the order, you can press the Lihat Validasi (view validation) button to see the PIN / validation code to be given to the Driver. The cashier will have to confirm the name of the driver and the amount of transaction.
   • If the transaction amount nominal entered by the Driver does not match, the cashier must choose TOLAK (reject)
   • If the transaction amount is accurate, the cashier must provide a PIN / Transaction Code for the Driver and click OK

   *The order will be automatically canceled if the cashier presses the TOLAK button 3 (three) times




6. If the Driver has entered the correct PIN, the total transaction amount will be transferred directly to your GoPay Wallet and the order will be confirmed

   
   

    

   
   

   In addition to managing orders, you can also see the details of the transactions you have received on the Pembayaran (payment) page.

   
   

    

   
   

   You can also activate or deactivate your menu items if the item is not available or is out-of-stock by using the Pengaturan Menu (menu management) feature on the Menu page

   
   

    

   
   

   On the Pengaturan (settings) menu, you can see the details of your restaurant information such as restaurant’s name, registered telephone number, and e-mail address. In addition, you can also change the status of your restaurant on GoFood from Buka (open) to Tutup (close) by sliding the green button to gray, and vice versa.

   
   

    

   
   

   You can also set your restaurant's operating hours by selecting the Jam Operasional feature and clicking Ubah (change) according to the days.

   
   

    

RECOMMENDATIONS:

• If you have an active PIN or validation code, make sure your phone has enough battery and the internet connection is active. If your phone is inactive, you may lose your orders that are in progress and the Driver wouldn’t be able to complete the order
• If the Driver has entered the transaction amount but the order confirmation/validation page does not appear, please ask the Driver to get a better internet connection
• All transactions you receive using GoBiz will use Driver’s GoPay deposit as a payment so you no longer need to request cash from the Driver even if the Customer makes payment using cash
• On the order validation page, you will find 2 (two) choices, to press OK and TOLAK (reject). If you reject the order for more than 3 (three) times (after the Driver enters the PIN), the order will be canceled. Please do not press TOLAK, unless the Driver enters the wrong code number on the validation page.

How do I check and change the telephone number registered on GoBiz?

To enter your GoBiz application, you will need to use the registered phone number. Therefore, please make sure that the phone number you enter on the GoBiz application is in accordance with the number that you have registered

If the mobile number that you have previously registered on your GoBiz account is lost, please contact your service provider to get your mobile number back. Then, you can re-enter your GoBiz account with the same registered mobile number.

If you have problems contacting your cellular provider, you can temporarily close your restaurant until your account is reactivated, or if you want to change your registered GoBiz phone number, contact us via e-mail at gofoodpartners@go-jek.com, by including data as follows:

1. Restaurant / outlet name:
2. Restaurant / outlet address:
3. Previously registered phone number:
4. The new phone number to be registered:

The change process will take 2x24 hours.

What should I do with order validation code/PIN?

When the Driver comes to your Outlet to take and pick up orders, the Driver will enter the order price in the application. During this time, you will get a PIN or code to validate the transaction. 

If the transaction nominal that has been entered by the Driver matches the order price (and the name of the Driver is also correct):

- Give code to the Driver - The driver will then enter the code - If the code is correct, press the OK button and you will receive GoPay in the nominal amount that the Driver has entered, minus the GoFood commission fee. - The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer 

If the nominal value of the transaction that the Driver has entered does not match the order price:

- Press the TOLAK (reject) button on the validation page on your GoBiz
- If you have declined the order for 3 (three) times, the order will be canceled automatically

Make sure your mobile always has enough battery and the internet connection is active during your operational hours. If the mobile phone is inactive, the current order cannot be processed and the Driver cannot complete the order.

Why did the order disappear after I declined 3 (three) times when validating orders with GoBiz?

If you reject an order for more than 3 (three) times when validating an order with GoBiz, the order will be automatically canceled.

What should I do if the Driver entered the validation PIN/code incorrectly when validating the order with GoBiz?

On the order validation page, you will find 2 (two) choices, to press OK (this means the price of the order entered by the Driver and the name of the Driver are correct), and TOLAK (reject). Press TOLAK if the Driver enters the wrong number on the validation page. If you reject the order 3 (three) times, the order will be canceled automatically.

How do I validate an order with a PIN / code?

1. The customer places an order on GoFood and the order will be taken by a Driver
2. The order will enter your GoBiz
3. The Driver will come to your Outlet to pay, and take the orders
4. The Driver will enter the order price in the application
5. You must check that the price inputted by the Driver (does it match the price on the bill) and the Driver’s name match the information contained in the order detail on your GoBiz

If the transaction nominal and the name of the Driver are correct:

- Give PIN / code to the Driver
- The Driver will then enter the code
- If the code is correct, press the OK button so you will receive GoPay in the nominal amount that the Driver enters, minus the commission fee.
- The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer

If the transaction nominal and Driver name do not match:

- Press the TOLAK (reject) button on the order validation page on your GoBiz
- If you have rejected the order 3 (three) times, the order will be canceled automatically

How do I move menu items to other categories using GoBiz?

1. On the Pengaturan Menu (menu management) feature
2. Select the category where the menu is placed in the list of Kategori Aktif (active categories) on GoFood
3. Click on the menu that you want to move
4. In the Kategori (category) column, click the down arrow button
5. Select your new category to move the menu
6. Select SIMPAN (save) then select YA (yes) to save changes

How do I recommend my menu on GoFood using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu management)
3. Select the category for the menu that you want to add to the Kategori Aktif (active categories) list on GoFood
4. Click on the menu that you wish to recommend
5. Slide the switch to the right until it's green in the Rekomendasikan Menu (recommend menu) option
6. Select SIMPAN (save), then select YA, SIMPAN (yes, save) to save the changes

ATTENTION:
*You can only recommend a maximum of 10 menu items
*You can only recommend menu items that are active on GoFood

How do I arrange menu items using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select the Pengaturan Menu (menu management) feature
3. Select the category for the menu that you want to sort in the list of Kategori Aktif (active categories) on GoFood
4. Click the URUTKAN (arrange) button located at the bottom left of your screen
5. Press the menu you want to change until it is gray and slide it to the order you want
6. Press SIMPAN (save) then select YA, SIMPAN (yes, save) to save the changes

How do I arrange categories using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. On the Pengaturan Menu (menu management) feature
3. Click Urutkan (arrange) located at the bottom of your screen
4. Press the category you want to change until it is gray and slide it to the order you want
5. Press SIMPAN (save) then select YA, SIMPAN (yes, save) to save the changes

How do I add a menu using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu management)
3. Select a category for the menu that you want to add in the Kategori Aktif (active category) list
4. Click Tambah Menu (add menu) located at the bottom of your screen
5. Enter the name, price and menu description for your new menu
6. Slide the switch to the right until it's green in the option Aktifkan di GoFood (activate on GoFood) to display the menu
7. Slide the switch to the right until it's green in the Rekomendasikan Menu  (recommend menu) option if you want to recommend the menu
8. Add menu photos by pressing the Edit button (pencil symbol)
9. Select the image source that you can choose from the gallery “Ambil dari galeri” or directly take it from your camera “Ambil dari kamera”
10. Fit the image to the frame and press Lanjutkan
11. Select UPLOAD then press SIMPAN (save) and select YA (yes) to save the changes

Why were the menu changes I previously made using GoBiz not applied?

If you have made a change to your menu detail using GoBiz be reverted back to your previous setting, this indicates that there is a part of your menu detail that is not in accordance with GoFood's menu guideline.

1. The following is the criteria for writing menu names or SKU names:

   1. Menu writing must be clear and not abbreviated

      Example: Ayam Bakar Madu

      Wrong Example: A. Bakar Madu

      Ayam Bkr Madu

   2. The menu has to be written in capital letter format for the first letter of each word

      Example: Es Kepal Milo Strawberry

      Bebek Goreng Maknyuuuzzz

      Wrong Example: ES KEPAL MILO STRAWBERRY

      BeBek Goreng MakNYUUUZZZ

   3. he word length recommendation is no more than 70 characters for it to be fully shown in the application. To clarify the item menu you can write down the menu details in the description. Writing menu descriptions with capital letters in the first letters only.

      Example:

      Menu Item : Panino Al Tonno E Uovo

      Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)

   4. There should be no menu that is the same both in the same or different menu categories. For the same menu with different variants such as flavor, dough, size, temperature, content and topping, can be clarified in the menu naming.

      Example: Martabak Asin 2 Telur Bebek Isi Ayam

      Martabak Red Velvet Manis Nutella Keju Mini

      New Black Meat Lovers Cheesy Mayo Regular Original Pizza

      Genmaicha Green Milk Tea (L)

      Aqua 600 ml

      Nasi Goreng + Telur

      Nasi Goreng + Ayam

      Nasi Goreng + Sosis

      Es Teh Manis

      Teh Manis Panas

      Wrong Example: 2 Telur Bebek Isi Ayam

      Nutella Keju Mini

      Cheesy Mayo Regular

      Genmaicha Green Milk Tea

      Aqua

      Nasi Goreng + Telur/Ayam/Sosis

      Teh Manis (Es/Panas)

   5. Especially for seafood that has varying weight, please write the price not per ounce but please include the weight and the approximate price for said weight.

      Example: Ikan Gurame Per 300 Gram

      Wrong Example: Ikan Gurame Per Ons

   6. You are not allowed to add emoticons in the menu item writing.

      Example: Mie Rebus Spesial

      Wrong Example: Mie Rebus Spesial ^_^

      Es Krim Singapore :)

   7. For menus that the same price, please separate them clearly.

      Example: Ikan Kerapu Goreng

      Ikan Kerapu Bakar

      Ikan Gurame Goreng

      Ikan Gurame Bakar

      Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng

   8. For package menus that use codes, menus in foreign languages / regions, menus with names in the form of abbreviations or menus with unusual names, please write a description to provide a full explanation of the menu sold and to reduce any misunderstandings for customers / drivers.

      Example:

      • Menu Name: Paket Hemat 1

        Description: Nasi + paha bawah goreng + es teh

      • Menu Name: Panino Al Tonno E Uovo

        Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce

      Wrong Example

      • Menu Name: Paket Hemat 1

        Description: -

      • Menu name: Panino Al Tonno E Uovo

        Description:-

2. The following is a menu list that is prohibited on GoFood:

   1. Food made from the following animals:
      • *Dog meat or dog-based food (with the exception of Manado, including: Tomohon, Malalayang, and Sario)
      • Shark
      • Turtle
      • Stingray
      • Bulus
      • Lizard
      • Cat
      • Bat
      • Snake
      • Scorpion
      • Rat
      • Gecko
      • Crocodile
   2. Blood-based food
   3. Alcohol that is not licensed
   4. Non-food products, such as:
      • Drugs
      • Beauty water
      • Water gallon
      • Comic
      • Calendar
      • CD
      • Cigarettes
      • Etc.
   5. Narcotics (including marijuana)
   6. Raw food that do not go through processing, such as:
      • Frozen meat
      • Raw vegetables in packaging
      • Rice
   7. Grocery store items, such as:
      • Instant Noodle
      • Snacks
   8. Ice Cubes




*the exception applies for traditional custom reasons

How do I use the QR Code feature on GoBiz?

You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz:

 

1. Through Pengaturan (settings) page:

- Open Pengaturan (settings) on the menu bar located at the bottom of your screen
- Select Lihat Kode (view code)
- Show customer your restaurant’s QR code to be scanned
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order

2. Through Pembayaran (payment) page:

- Open Pembayaran (payment) on the menu bar located at the bottom of your screen
- Press the Lihat Kode (view code) button located at the top right of your screen
- Show the customer your restaurant’s QR code to scan
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order

How do I make changes to my restaurant’s profile using GoBiz?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?

• A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
• Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Here’s how you do it via GoBiz:

1. On Pengaturan (settings), you will find Profil restoran (restaurant profile)

2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.

3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)

Below is an example of a restaurant profile that has been managed:

How do I change my restaurant banner on GoFood using GoBiz?

1. On Pengaturan (settings), you will find Profil restoran (restaurant profile)

2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner.

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.

Below is an example of a good restaurant banner:

How do I change my restaurant’s category in GoFood using GoBiz?

1. On Pengaturan (settings), you will find Profil restoran (restaurant profile)

2. Click on the second UBAH button to add or change your restaurant’s menu item category.

3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)

Below is a good example of a restaurant’s menu item category:

How to filter transactions on GoBiz?

Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:

Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)

There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.

1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood

*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)

2. If you want to search by the transaction period, choose from the available options (left image)

*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)

3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)

The following image is an example of applied transaction filters:

As seen in the picture above, a number of transactions will appear according to the filter

*You can apply all three filters at once or choose as prefered

How do I register for GoFood via GoBiz?

Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!

 

GoFood

via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.

 

Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!

 

It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!

 

Click on the link below for a more detailed tutorial:

GoFood Registration via GoBiz Guide

How do I add menu categories using GoBiz?

1. Select Menu on the menu bar at the bottom of your screen
2. Select Pengaturan Menu (menu management)
3. Select Tambah Kategori (add category) located at the bottom of your screen
4. Enter your new Nama Kategori (category name)
5. Slide the switch to the right until it's green to activate the category on GoFood
6. Press SIMPAN (save) and select YA, SIMPAN (yes, save) to save the changes
7. Select OK to immediately add a new menu to your new category

Or you can also move an existing menu to a new category, by:

1. On the Pengaturan Menu (menu management) feature
2. Select the category where the menu is placed in the list of Kategori Aktif (active categories) on GoFood
3. Click on the menu that you want to move
4. In the Kategori (category) column, click the down arrow button
5. Select your new category to move the menu
6. Select SIMPAN (save) then select YA (yes) to save changes

What is the function of the order validation code/PIN?

The order validation code or PIN functions as a code to validate orders and prevent order price input errors paid by Drivers.

Make sure to provide the validation PIN only if the Driver has entered the price as stated on your receipt for accuracy.

What is the function of the “Pesanan” feature on GoBiz?

On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.

If you click on an order, you will be able to see the order details, consisting of:

• Order number
• Customer Information, such as the telephone number so you can confirm orders or ask for a replacement menu if the ordered menu is not available
• Driver’s phone number
• List of orders ordered by customers, number of orders, and additional notes

What is the function of “Status Restoran di GoFood” in “Pengaturan” menu on GoBiz?

You can directly change your restaurant’s operational (open/close) status on GoFood through the application via the Status Restoran di GoFood section in the Pengaturan (settings) menu. Simply slide the green button to gray, or vice versa, you can close or open your restaurant on GoFood.

This feature aims to help you if there are any urgent situations that would require you to close or open your restaurant outside of your operational schedule that you have set.

How do I use Ketersediaan Menu feature on GoBiz?

Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available.

1. Select Menu on the menu bar at the bottom of your screen
2. Select Ketersediaan Menu
3. Select the category where the menu you want to change is located
4. Slide the button to the left until it’s gray to deactivate the menu if it is not available

Slide the switch to the right to green to activate your menu if it's available again

What is the “Pesanan” menu on GoBiz?

On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.

If you click on an order, you will be able to see the order details, consisting of:

• Order number
• Customer Information, such as the telephone number so you can confirm orders or ask for a replacement menu if the ordered menu is not available
• Driver’s phone number
• List of orders ordered by customers, number of orders, and additional notes

How do I change my restaurant's operational hours using GoBiz?

1. Select Pengaturan (settings) on the menu bar at the bottom of your screen
2. Select Jam Operasional (operational hours)
3. Select Ubah (change) according to the day
4. Slide the switch to the right until it's green on the option you choose: Buka 24 jam (open 24 hours), Tutup (close)
5. Or select the Atur jam for a more personalized option
6. Click Tambah slot (add time slot) if you would like to add more sessions or put breaks in between your operational schedule
7. Press SIMPAN (save) and select YA (yes) to save the changes

ATTENTION: 

*Customers will be able to see your operational schedule on GoFood through this feature 

*Arrange the schedule of opening and closing your restaurant every day according to your first and last order

What should I do if there is a problem with the application feature?

If you experience problems with any GoBiz application buttons/features that are not functioning properly, you can follow these steps:

1. Turn off the application from the Task Manager
2. Clear cache on your mobile
3. Reopen your GoBiz application

If the feature is still not functioning well, please contact us via e-mail at gofoodpartners@go-jek.com

How do I view the order details that are listed on GoBiz?

You can see order details by clicking on the order on the order list under the Pesanan menu. Order details, including:

• Order number
• Customer Information, such as the telephone number so you can confirm orders or ask for a replacement menu if the ordered menu is not available
• Driver’s phone number
• List of orders ordered by customers, number of orders, and additional notes

What are the things that I can manage with the Profil Restoran feature on GoBiz? How?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?

• A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
• Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Here’s how you do it via GoBiz:

1. On Pengaturan (settings), you will find Profil restoran (restaurant profile)

2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.

3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)

Below is an example of a restaurant profile that has been managed:

What is ‘filter transaksi’ (transaction filter) on GoBiz?

Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:

Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)

There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.

1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood

*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)

2. If you want to search by the transaction period, choose from the available options (left image)

*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)

3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)

The following image is an example of applied transaction filters:

As seen in the picture above, a number of transactions will appear according to the filter

*You can apply all three filters at once or choose as prefered

What is the Profil Restoran feature on GoBiz for?

Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?

• A good restaurant banner (banner restoran) will attract customers into visiting your restaurant page on GoFood
• Your restaurant’s menu category (kategori makanan) will make it easier for customers to find your restaurant on GoFood

Here’s how you do it via GoBiz:

1. On Pengaturan (settings), you will find Profil restoran (restaurant profile)

2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.

3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)

Below is an example of a restaurant profile that has been managed:

What should I do when I don't receive payment from GoBiz?

You can see Rincian Transaksi GoBiz (GoBiz transaction details article) to see the payment scheme and details of your GoBiz daily transaction.

If you do not receive any payment from GoBiz under the following conditions:

1. Payment Missed

   If you do not receive payments on certain dates / transactions

   Example: You have a transaction for 1 (one) week, but there is 1 (one) payment (on a certain day) that you missed or haven't received.

2. Payment not received

   If you do not receive payment for a certain period of time

   Example: You have a total transaction for 3 (three) weeks in December, but you only have only received 2 (two) weeks of payment, while the remaining 1 (one) week has not been received.

Immediately send the report to the GoFood team by e-mail at gofoodpartners@go-jek.com

How do I replace my registered bank account with GoBiz?

If you want to change the bank or account number registered for your GoBiz, please contact us via e-mail at gofoodpartners@go-jek.com, please include:

1. Outlet name and branch:
2. Phone number:
3. E-mail address:
4. Old account number:
5. New account number:
6. Attachment of the first page of the new account book (scanned/captured):

If the owner's name on the old account is different from the owner's name on the new account, please add other supporting documents as follows:

1. Stamped and signed Letter of Authority
2. Photocopy of the old account owner's ID card
3. Photocopy of the new account owner’s ID card

The process will take approximately 2x24 hours.

What is the flow for transaction validation process on GoBiz?

1. Every transaction on GoBiz is validated using a validation PIN/code.
2. After the Driver has arrived to take the order, the name of the Driver and the nominal amount of the transaction along with the OTP will appear on GoBiz. You must confirm that all data is correct before you give out the validation code to the Driver.
3. If the nominal amount of the transaction listed on GoBiz does not match the order nominal amount based on the payment receipt, you must choose TOLAK (reject). Choosing TOLAK 3 (three) times will make the order be canceled automatically.
4. If the nominal amount of the transaction listed on GoBiz matches the order nominal amount based on the payment receipt, you must provide the code to the Driver and choose OK. Partner must ensure that the Driver enters the code on their application.
5. After the Driver has entered the OTP on their application, the order is considered completed and the transaction nominal amount will be added to your GoPay wallet. You will receive payments through your GoPay wallet and cannot accept payments in cash, regardless of the payment method used by the customer.
6. By giving the validation code to the Driver, both parties have agreed to the nominal amount of the transaction that occurs according to what is stated in the application.
7. AKAB is not responsible for any losses that can occur if you give the code to the Driver even though the nominal transaction amount listed on GoBiz is not in accordance with the order nominal amount based on the payment receipt.

What are the Terms and Conditions for changing menu photos using GoBiz?

Did you know that 80% of purchases made on GoFood is affected by the photo menu? Therefore, please make sure to put up photos for all your menu items and make sure that they meet the following criteria: 

A. Outlet Main Photo (banner) 

The main photo of your outlet is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best menu in this section. 

Criteria: 

1. Only 1 (one) photo needed 

2. Maximum size of 500 kb 

3. Landscape ratio (2: 1) and with a size of 1000x500 pixels 

4. Does not have any human elements such as shadows, faces, or body parts 

5. Not a photo of the outlet 

6. Photo format is JPEG 

7. The photo is not blurry (blurred) or broken

Example of Outlet Main Photo (banner)

B. SKU Image

SKU image is the picture for each of your menu items. Make sure the images you put up look neat, attractive, and tempting to help persuade customers to make purchases at your restaurant. 

Criteria: 

1. Minimum number of 5 (five) items must have SKU image 

2. Maximum size of 500 kB per photo 

3. Square ratio (1: 1) with a size of 500x500 pixels 

4. Only display food images (no human elements such as shadows or body parts) 

5. The image file must be named according to the menu item name on the application with the format: menu_item_name.jpg 

6. Photo format is JPEG 

7. The photo is not blurry (blurred) or broken

 

Example of Outlet Main Photo and SKU Image

GoBiz Standard Operating Procedure

In order to provide the best services and for your transaction convenience as a GoBiz Partner, we have established GoBiz service standard operating procedures, consisting of

Transaction Validation Process with OTP Codes

1. Every transaction on GoBiz is validated by using a one-time PIN/OTP.
2. After Gojek Driver has arrived to take an order, the name of the Gojek Driver and the total nominal amount of the transaction along with the OTP code will appear on GoBiz. Partner must confirm if the Gojek Driver’s name and the nominal amount of the transaction are correct.
3. If the nominal amount of the transaction listed on GoBiz does not match the order nominal amount based on the payment receipt, Partner must choose TOLAK (reject). Choosing to reject for 3 (three) times will make the order be canceled automatically.
4. If the nominal amount of the transaction listed on the GoBiz matches the order nominal amount based on the payment receipt, Partner must provide the Gojek Driver with the OTP code and choose OK. Partner has to ensure that the Gojek Driver enters the validation code on their application.
5. After the Gojek Driver has entered the OTP validation code on their application, the order will be considered complete and the nominal amount of the transaction will be added to Partner’s GoPay Wallet. Partner will always receive payments through GoPay and cannot receive payments in cash, regardless of which payment method is used by the Customer.
6. Both parties agree that by giving the OTP code to the Gojek Driver, Partner has agreed that the nominal amount of the transaction that occurs is correct and in accordance to the nominal stated in the application.
7. PT. AKAB (Gojek) is not responsible for any losses that can occur if Partner gives the OTP code to the Gojek Driver even though the nominal transaction amount listed on the GoBiz does not match the order nominal amount based on the payment receipt.

Transaction Recapitulation (Detail) Report

1. PT. AKAB will provide daily transaction recapitulation report to the Partner
2. If there is any difference in data or any price discrepancies, then both parties have agreed to go with the report sent by PT. AKAB as reference

Settlement Process (Amount of Transaction Adjustment)

1. All transaction funds that have been authorized between 00:00:00 to 23:59:59, will be transferred to Partner's registered account on the next business day (H + 1)
2. The amount of transaction fund transferred to Partner’s registered account is the total transaction fund minus service fee and other deduction costs according to the amount stated in the agreement (Settlement Funds)
3. Settlement funds will be transferred daily to Partner's registered account
4. For transactions on Friday, Saturday, Sunday and on the holidays, the Settlement Funds will be transferred on the following business day, as pictured below:

Day of Transaction	Recapitulation Report	Transfer Process
Monday	Tuesday	Tuesday
Tuesday	Wednesday	Wednesday
Wednesday	Thursday	Thursday
Thursday	Friday	Friday
Friday	Saturday	Monday
Saturday	Sunday	Monday
Sunday	Monday	Monday
Holiday	Holiday + 1	Next Business Day

Dispute Resolution:

1. If Partner finds a difference in data (price discrepancy) in the transaction recapitulation report (in this case, the data sent by PT AKAB is compared to the data owned by Partner), the delay / absence of Settlement Funds receipt, or other constraints, Partner has the right to submit a written objection within H + 3 working days since the transaction recapitulation report is given by providing the order number, order date and calculation of the difference.
2. If Partner does not confirm within H + 3 working days after receiving the transaction recapitulation report, then the daily settlement process is deemed final and complete.
3. Reconciliation (payment amount adjustment) is carried out no later than H + 3 working days since the notification of the objection as mentioned in point (1) above is received by PT. AKAB.
4. Correction of settlement is carried out no later than H + 7 working days after the reconciliation as mentioned in point (3) above by both parties. PT. AKAB will submit the information to Partner should there be any correction.
5. Problems related to the settlement process, or other obstacles related to services can be submitted to PT. AKAB via e-mail to gofoodpartners@go-jek.com or by phone at (021) 80643109.

Content Terms for Menu Items Displayed on GoFood

1. AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
2. Based on said review, AKAB can then display or not display Partner’s products on GoFood.
3. Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
4. AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
5. Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.

Terms and Conditions for 'Menu Content Management’ on GoBiz

Merchants are prohibited to use content on GoFood platform (including but not limited to the Outlet and/or Product information) as an informational and/or promotional media to advertise or promote other platforms/sites outside GoFood platform.

CONTENT TERMS & CONDITIONS

• AKAB has the right to review all products submitted and owned by the Partner to be displayed on GoFood.
• Based on said review, AKAB can then display or not display Partner’s products on GoFood.
• Products that cannot be displayed on the GoFood menu are, among other things, food and beverage products that are unusual or not suitable for consumption by the public.
• AKAB’s decision in point (2) above is taken by AKAB in regards to paying close attention to matters including, but not limited to, legal aspects, health aspects and cultural aspects.
• Partner may ask questions or make suggestions in regard to the decisions taken by AKAB.

TERMS & CONDITIONS FOR MENU CHANGES

General Criteria

• Merchants is located in a clear, static and easy to be reached by the drivers
• Merchants sell ready-to-eat foods and beverages and can be taken away other than those listed in the prohibited merchant criteria

Prohibited Menu:

GoFood Partners are prohibited from selling:

• Foods and/or drinks which come from endangered/dangerous animals according to government law, for example: sharks, stingrays, turtles, monitor lizard, hedgehog, etc
• Non ready to serve and non takeaway foods and/or drinks , for example: preorder food, buffet, all you can eat, etc
• Menu containing inappropriate words without food/drink information detail, for example: pornographic words, swear words, supernatural words, etc
• Food/drinks from animals/pets that cause issues or wild animals that doubt of its cleanliness to be consumed, for example: dogs, cats, snakes, mice, bats, etc
• Menu that are not considered as foods/drinks, for example: cigarettes, household furniture, clothing, household products, etc
• Foods and drinks that violate the GoFood business model:
  • Raw materials, for example: unprocessed staples, fresh vegetables and fruits without processing,
  • Beverage packaging as a single menu (without the addition of other food menus),
  • Bottled drinks are not ready for consumption, for example: tea bags, sachet drink
  • Bottled drinks are not consumption, for example: beauty water
  • Large size beverage packaging, for example: gallon
• Medicines include drugs and herbal medicines
• Alcoholic drinks sold without SIUP MB (Alcoholic-Beverage Trading License)

Criteria for Writing Menu Names or SKU Names:

• The menu naming must be clear and match with the item being sold
• The menu does not belong to prohibited menu item
• The menu naming should not be abbreviated
• The menu naming should not using special characters, emoticon and symbol, for example  ^_^ ,  ®️, ©️, 😃
• The menu naming is suggested under 70 characters so it can be fully seen in the consumer apps
• Clarify the menu by writing down the details in the menu description
• Use appropriate capital letters: menu names and categories in the camel case format (capital letters at the beginning of each word) and menu descriptions inthe sentence case format (capital letters at the beginning of a sentence)
• It is not permitted to have the same menu in the same or different menu categories. The variants such as taste, dough, size, temperature, contents and toppings can be clarified in writing them down in the menu name
• Information such as telephone numbers, restaurant operating hours, menu availability and social media links (such as Facebook, Instagram, Twitter, WhatsApp) are not allowed to be stated in the menu
• Merchants are prohibited to use content on our platform (including but not limited to the outlet and/or product information) as an informational and/or promotional media to advertise or promote other platforms/sites outside GoFood platform
• If there are inappropriate words with elements of pornography, curses, occult and so on, the menu must include information containing food or beverage elements in writing the name of the menu or description
• For fish menu which the weight changes, please use the estimated average weight and price per fish
• For several menus that have the same price, please separate them into different menus

Terms & Condition for Menu Changes: 

• Changes on categories, menus and menu descriptions need to be adjusted to the writing terms and conditions
• Name changes are not permitted containing GoFood prohibited menu
• Category names and menu names should not be changed drastically. If the previous menu and/or menu categories are no longer sold, please deactivate the menu through the GoBiz application
• If the menu is out of stock for a while, use the Activate menu feature in GoFood to set whether the product is in stock or vice versa

Terms and Conditions of managing restaurant’s profile on GoFood using GoBiz

Terms and Conditions for restaurant banner:

You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.

1. Total of 1 (one) image
2. Maximum size: 500 kb
3. Landscape ratio (2:1), preferably with the size of 1000x500 pixel
4. Does not contain any human element like shadows, face, or any body parts
5. Not a picture of your outlet
6. In JPEG format
7. Image is not blurry or broken

example of restaurant banner

Terms and Conditions for restaurant’s menu item categories:

You can only select up to 3 (three) categories for your restaurant. The categories you choose must describe (is related) to what you are selling on GoFood.