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How do I sign up for GoBiz?
Grow your culinary business by becoming a part of GoFood Partners to gain more awareness and better access to your customers. The registration is easy and free of charge.
Here are the steps to become a GoFood Partner:
Fill in the online registration form
Please visit and fill in the registration form available at the following link: https://www.go-jek.com/go-food....
After submitting the online GoFood registration form, please check your e-mail (the one that has been registered upon the online registration) and complete additional requested data and documents. Please be sure that you reply to the e-mail using the format requested by the GoFood team.
You will be asked to complete a more detailed form and additional documents. Starting from general data, such as:
*In billing information, you will be asked to complete data and info such as:
Also be sure to prepare:
Make sure all the data you provide is correct and as requested.
*You do not need to attach NPWP details if it is not requested by us
Sign Your GoFood Contract
Next, if all your documents have been verified by the GoFood team, you will receive an e-mail provided by DocuSign, asking you to sign a digital contract in collaboration with GoFood.
You will receive a welcome note e-mail from the GoFood team
Wait for an e-mail from the GoBiz team
You will receive an e-mail requesting you to download and to log in to your GoBiz account using the telephone number written on the e-mail.
Activate your GoBiz
Next, you will receive a GoBiz Activation E-mail. This e-mail will also bear your GoBiz activation date.
*Make sure to access the GoBiz application before your activation date. When your GoBiz has been activated, all GoFood orders will go through your GoBiz application, and can only be processed through the GoBiz application.
*If you are already registered as a GoFood Partner and wish to use GoBiz, please send your request e-mail to gofoodpartners@go-jek.com
What is the difference between GoFood and GoBiz?
GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.
As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.
In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.
For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.
What are the benefits of using GoBiz?
There are a number of benefits if you use GoBiz:
What are the advantages of the GoBiz application?
AUTOMATIC: Orders and transactions are recorded and displayed in real-time. All settings and changes to menu items will also be updated on the GoFood application in real-time. For those of you who are also GoPay business partners, you can also receive GoPay Offline payments with GoBiz. You no longer need to check the order transaction history of GoFood and GoPay Offline separately.
SAFE: Validate orders to reduce fraud and ensure orders are accurate before processing them.
FAST: Order notifications are sent instantly to make the completion of each order, faster.
CASHLESS: Cashless or non-cash payments are made easily with GoPay, which will go directly to your digital wallet.
What is GoBiz?
GoBiz is an application, exclusive for GoFood Partners that can facilitate their restaurant’s management and administrations. GoBiz will also help GoFood Partners in developing their business through analytics and marketing tools.
*For the time being, the GoBiz application is only available for Android devices.
The following are the key features of GoBiz:
Payment
Partners will be able to see the amount of income and expenses of each sales transaction, including the commission fees charged for each transaction from the application.
GoPay Integration
Menu Item Availability
Partners can mark menu items that are not available / out-of-stock. This marking will be instantly updated on the GoFood application in real-time. This will reduce the rate of cancellation of bookings.
Menu Item and Category Management
Partners can add menu items and menu categories, as well as change prices, names, descriptions, and photo menus that will be instantly updated on GoFood in real-time (this feature is currently only available for restaurants with only 1 branch / single outlet).
Open-Close Status
Partners can open or close their restaurants on GoFood as needed. If there is an urgent situation that requires the restaurants to be closed, Partners can do it quickly and easily using this feature.
Operational Hour Management
Partners can set and manage the restaurant’s operational hour schedule on GoFood for each day.
Order Inbox
Partners will be able to see all incoming orders, including the details (orders include new incoming orders, orders in process, and completed orders). Each order will appear for 24 hours from the time it was listed on the order inbox in GoBiz.
Order Validation Code
To reduce fraud and inaccurate orders, the Driver must enter the PIN/order validation code given by cashier to complete the order. To view PIN manually, this feature can be accessed through the Order Inbox.
How do I change the coordinates / location of my restaurant on the map?
You can see the coordinates of your restaurant’s location by following these steps:
1. Open the Google Maps application
2. Find the location of your restaurant
3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page
4. Copy the coordinates of longitude and latitude that appears
5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant
What if my restaurant is closed temporarily? Can I change the status using GoBiz?
If your restaurant is on holiday or is temporarily closed for a period of time, you can set it with GoBiz in 2 ways.
A. Using the Operational Hour feature:
ATTENTION:
*Customers will be able to see your operational schedule on GoFood through this feature
*Arrange the schedule of opening and closing your restaurant every day according to your first and last order
B. Using the Open-Close Status feature:
ATTENTION:
*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature
*Don't forget to reopen your restaurant, if you close the restaurant using this feature
How to add / remove outlets (restaurant branch) with GoBiz?
For the time being, you cannot add or remove outlets using GoBiz. However, you can make such request by sending an e-mail to gofoodpartners@go-jek.com
Please specify:
After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.
What if I want to add a menu photo using GoBiz?
How do I change the name, description and price of my menu using GoBiz?
ATTENTION:
*The price of the menu entered is the final price after taxes and other fees
*You can only change prices up to 3 times a month for each menu
*Each price change may not exceed 15% of the previous price
6. Slide the switch to the right until it's green to activate the menu on GoFood
7. Slide the switch to the right until it is green if you want to recommend the menu on GoFood
8. Press SIMPAN (save) and select YA (yes) to save the changes
What if I want to change the menu photo using GoBiz application?
How do I deactivate my menu when it is temporarily unavailable or out of stock?
Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available. This will also help you in minimizing your restaurant’s order cancellation rate.
What are the Terms and Conditions of changing menu item content using GoBiz?
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
If the Driver does not have enough GoPay credit to make transaction, should I continue processing the order?
Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:
What if the Driver does not have enough balance to make the payment?
If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees).
If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient.
You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number. If the order number is already listed in the Payment list, then you have received payment for that order.
As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000
What if the additional order exceeded IDR 125.000?
An error notification will appear when the Driver inputs the total final price on their application.
What do you need to do to avoid this?
Below is the schematic example of the new policy implementation:
Notes:
*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:
Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.
What if the customer wants to make additional order to an order that has already entered my order inbox on GoBiz?
Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:
What if the Driver does not have enough balance to make the payment?
If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees).
If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient. You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number.
If the order number is already listed in the Payment list, then you have received payment for that order. As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000
What if the additional order exceeded IDR 125.000?
An error notification will appear when the Driver inputs the total final price on their application.
What do you need to do to avoid this?
Below is the schematic example of the new policy implementation:
Notes:
*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:
Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.
How do I activate the GoPay Offline feature on GoBiz for my restaurant?
To get the GoPay Offline feature on your GoBiz, you must first register as a GoPay Business Partner. Follow the steps below:
Before registering, please make sure to have the documents below ready:
After all is prepared, follow the steps below to register as GoPay Business Partner:
The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.
How do I get a QR Code for my restaurant on GoBiz?
To get a QR Code on your GoBiz for your restaurants, you must first register as a GoPay Business Partner. Follow the steps below:
Before registering, please make sure to have the documents below ready:
After all is prepared, follow the steps below to register as GoPay Business Partner:
The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.
How do I receive GoPay payment on my outlet / restaurant?
You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz:
1. Through Pengaturan (settings) page:
- Open Pengaturan (settings) on the menu bar located at the bottom of your screen
- Select Lihat Kode (view code)
- Show customer your restaurant’s QR code to be scanned
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
2. Through Pembayaran (payment) page:
- Open Pembayaran (payment) on the menu bar located at the bottom of your screen
- Press the Lihat Kode (view code) button located at the top right of your screen
- Show the customer your restaurant’s QR code to scan
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
What if I want to find a specific transaction report?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
What should I do if I don't get a Transaction PIN?
The order validation code/PIN can be accessed in the Pesanan (order inbox) feature and click the Lihat Validasi (view validation) button on the order detail. If you did not get the PIN, please do the following:
If the Transaction PIN still doesn't appear, please contact us at (021) 29182981
What if the order is canceled by the customer on GoBiz?
If an order got canceled by the customer, then there will be no transactions, including the deduction of the GoPay balance from the Driver (in the absence of an OTP code exchange between your party and the Driver).
However, if the Driver has already exchanged the transaction validation OTP code and the GoPay Driver balance has been deducted, the Driver must report this to our Driver Care Unit.
What if the Driver canceled on an order?
If the order status stated that the order was canceled by the Driver, this order will be repeated and will automatically be given to another Driver.
What if I want to offer a replacement menu if the ordered menu is not available through GoBiz?
You can contact the customer or Driver with the information listed on the order detail to offer a replacement menu if the ordered menu is not available.
However, to avoid this, you can set the availability status of the menu item in the Ketersediaan Menu feature of the application. If a certain menu is not available, please change the status of the menu item to off and reactivate when the menu is available.
How do I confirm order using GoBiz?
If you want to confirm an incoming order, you can see the order information and the Driver responsible for the order in the Pesanan feature on the application.
After the Driver has arrived to pick up the order, you can press the Konfirmasi Pesanan button to see the order validation PIN/code to be given to the Driver. The cashier must confirm that the Driver’s name and the order’s transaction nominal amount.
*The order will be canceled automatically if the cashier presses the TOLAK button 3 (three) times
If the Driver has entered the correct validation PIN/code, the order nominal amount will be transferred directly to your GoPay Wallet, and the order will be immediately confirmed and deemed as completed.
How to open or close my restaurant on GoFood using GoBiz?
ATTENTION:
*We recommend you to use this feature only when there is any urgent matters that require your restaurant to be closed
*Don't forget to reopen your restaurant, if you close the restaurant using this feature because your restaurant won’t be opened automatically the next day
What does “Completed” / “Selesai” menu in Pesanan / order inbox mean?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
What does “In Process” / “Dalam Proses” menu in Pesanan / order inbox mean?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders.
How do I read the order list on the 'Pesanan' feature via GoBiz?
You can read your order list on the Pesanan feature located on the application menu bar at the bottom of your screen. In this feature, the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”.
Click on the order to see the detail of the order, such as:
What should I pay attention to when using GoBiz (dos and don’ts)?
What if I forget and want to change the telephone number that I have registered for GoBiz?
According to GoBiz policy, we cannot give out any registered GoBiz Partner’s telephone number.
If you forget the telephone number that you have registered, please contact the GoFood team. We will first carry out the verification process before proceeding to replace your telephone number.
Contact us at:
E-mail: gofoodpartners@go-jek.com
Call Center:(021) 80643109
What should I do when I don't get a Log In OTP?
*PT. AKAB never asks for any OTP Log In codes. If there are any parties requesting the OTP code and on behalf of PT. AKAB, please do not give your OTP code.
What should I do when I receive an order on GoBiz?
If the transaction nominal and the name of the Driver are correct:
If the transaction nominal and the Driver’s name are correct:
How do I view and change the GPS position of my restaurant in the application?
You can see the coordinates of the location of your restaurant by following these steps:
What is the function of GoPay Wallet?
GoPay Wallet that is located in your application serves as your digital or e-wallet to receive your daily payments. Each successful transaction will enter your GoPay Wallet and will be sent to your registered bank account.
Why did my orders get canceled automatically on GoBiz?
By system, to maintain order validity, the order will be canceled automatically if you reject the order for more than 3 (three) times.
Why do I have incoming orders from GoFood but they do not appear on my order inbox on GoBiz?
If you still have incoming orders from GoFood but those orders did not appear on your order inbox on GoBiz, please do the following:
How do I open and close restaurants on GoFood using GoBiz?
You can easily change the status of your restaurant to open or close just by sliding the Status Restoran di GoFood. Here’s how:
ATTENTION:
*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature
*Don't forget to reopen your restaurant, if you close the restaurant using this feature
What should I do if there is a problem with the application display?
If you encounter any GoBiz errors, such as:
Please do the following steps:
How to use GoBiz?
*The order will be automatically canceled if the cashier presses the TOLAK button 3 (three) times
In addition to managing orders, you can also see the details of the transactions you have received on the Pembayaran (payment) page.
You can also activate or deactivate your menu items if the item is not available or is out-of-stock by using the Pengaturan Menu (menu management) feature on the Menu page
On the Pengaturan (settings) menu, you can see the details of your restaurant information such as restaurant’s name, registered telephone number, and e-mail address. In addition, you can also change the status of your restaurant on GoFood from Buka (open) to Tutup (close) by sliding the green button to gray, and vice versa.
You can also set your restaurant's operating hours by selecting the Jam Operasional feature and clicking Ubah (change) according to the days.
RECOMMENDATIONS:
How do I check and change the telephone number registered on GoBiz?
To enter your GoBiz application, you will need to use the registered phone number. Therefore, please make sure that the phone number you enter on the GoBiz application is in accordance with the number that you have registered
If the mobile number that you have previously registered on your GoBiz account is lost, please contact your service provider to get your mobile number back. Then, you can re-enter your GoBiz account with the same registered mobile number.
If you have problems contacting your cellular provider, you can temporarily close your restaurant until your account is reactivated, or if you want to change your registered GoBiz phone number, contact us via e-mail at gofoodpartners@go-jek.com, by including data as follows:
The change process will take 2x24 hours.
What should I do with order validation code/PIN?
When the Driver comes to your Outlet to take and pick up orders, the Driver will enter the order price in the application. During this time, you will get a PIN or code to validate the transaction.
If the transaction nominal that has been entered by the Driver matches the order price (and the name of the Driver is also correct):
- Give code to the Driver - The driver will then enter the code - If the code is correct, press the OK button and you will receive GoPay in the nominal amount that the Driver has entered, minus the GoFood commission fee. - The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer
If the nominal value of the transaction that the Driver has entered does not match the order price:
- Press the TOLAK (reject) button on the validation page on your GoBiz
- If you have declined the order for 3 (three) times, the order will be canceled automatically
Make sure your mobile always has enough battery and the internet connection is active during your operational hours. If the mobile phone is inactive, the current order cannot be processed and the Driver cannot complete the order.
Why did the order disappear after I declined 3 (three) times when validating orders with GoBiz?
If you reject an order for more than 3 (three) times when validating an order with GoBiz, the order will be automatically canceled.
What should I do if the Driver entered the validation PIN/code incorrectly when validating the order with GoBiz?
On the order validation page, you will find 2 (two) choices, to press OK (this means the price of the order entered by the Driver and the name of the Driver are correct), and TOLAK (reject). Press TOLAK if the Driver enters the wrong number on the validation page. If you reject the order 3 (three) times, the order will be canceled automatically.
How do I validate an order with a PIN / code?
If the transaction nominal and the name of the Driver are correct:
- Give PIN / code to the Driver
- The Driver will then enter the code
- If the code is correct, press the OK button so you will receive GoPay in the nominal amount that the Driver enters, minus the commission fee.
- The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer
If the transaction nominal and Driver name do not match:
- Press the TOLAK (reject) button on the order validation page on your GoBiz
- If you have rejected the order 3 (three) times, the order will be canceled automatically
How do I move menu items to other categories using GoBiz?
How do I recommend my menu on GoFood using GoBiz?
ATTENTION:
*You can only recommend a maximum of 10 menu items
*You can only recommend menu items that are active on GoFood
How do I arrange menu items using GoBiz?
How do I arrange categories using GoBiz?
How do I add a menu using GoBiz?
Why were the menu changes I previously made using GoBiz not applied?
If you have made a change to your menu detail using GoBiz be reverted back to your previous setting, this indicates that there is a part of your menu detail that is not in accordance with GoFood's menu guideline.
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
How do I use the QR Code feature on GoBiz?
You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz:
1. Through Pengaturan (settings) page:
- Open Pengaturan (settings) on the menu bar located at the bottom of your screen
- Select Lihat Kode (view code)
- Show customer your restaurant’s QR code to be scanned
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
2. Through Pembayaran (payment) page:
- Open Pembayaran (payment) on the menu bar located at the bottom of your screen
- Press the Lihat Kode (view code) button located at the top right of your screen
- Show the customer your restaurant’s QR code to scan
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
How do I make changes to my restaurant’s profile using GoBiz?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
How do I change my restaurant banner on GoFood using GoBiz?
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
Below is an example of a good restaurant banner:
How do I change my restaurant’s category in GoFood using GoBiz?
2. Click on the second UBAH button to add or change your restaurant’s menu item category.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is a good example of a restaurant’s menu item category:
How to filter transactions on GoBiz?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
How do I register for GoFood via GoBiz?
Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!
GoFood
via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.
Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!
It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!
Click on the link below for a more detailed tutorial:
How do I add menu categories using GoBiz?
Or you can also move an existing menu to a new category, by:
What is the function of the order validation code/PIN?
The order validation code or PIN functions as a code to validate orders and prevent order price input errors paid by Drivers.
Make sure to provide the validation PIN only if the Driver has entered the price as stated on your receipt for accuracy.
What is the function of the “Pesanan” feature on GoBiz?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
If you click on an order, you will be able to see the order details, consisting of:
What is the function of “Status Restoran di GoFood” in “Pengaturan” menu on GoBiz?
You can directly change your restaurant’s operational (open/close) status on GoFood through the application via the Status Restoran di GoFood section in the Pengaturan (settings) menu. Simply slide the green button to gray, or vice versa, you can close or open your restaurant on GoFood.
This feature aims to help you if there are any urgent situations that would require you to close or open your restaurant outside of your operational schedule that you have set.
How do I use Ketersediaan Menu feature on GoBiz?
Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available.
Slide the switch to the right to green to activate your menu if it's available again
What is the “Pesanan” menu on GoBiz?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
If you click on an order, you will be able to see the order details, consisting of:
How do I change my restaurant's operational hours using GoBiz?
ATTENTION:
*Customers will be able to see your operational schedule on GoFood through this feature
*Arrange the schedule of opening and closing your restaurant every day according to your first and last order
What should I do if there is a problem with the application feature?
If you experience problems with any GoBiz application buttons/features that are not functioning properly, you can follow these steps:
If the feature is still not functioning well, please contact us via e-mail at gofoodpartners@go-jek.com
How do I view the order details that are listed on GoBiz?
You can see order details by clicking on the order on the order list under the Pesanan menu. Order details, including:
What are the things that I can manage with the Profil Restoran feature on GoBiz? How?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
What is ‘filter transaksi’ (transaction filter) on GoBiz?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
What is the Profil Restoran feature on GoBiz for?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
What should I do when I don't receive payment from GoBiz?
You can see Rincian Transaksi GoBiz (GoBiz transaction details article) to see the payment scheme and details of your GoBiz daily transaction.
If you do not receive any payment from GoBiz under the following conditions:
If you do not receive payments on certain dates / transactions
Example: You have a transaction for 1 (one) week, but there is 1 (one) payment (on a certain day) that you missed or haven't received.
If you do not receive payment for a certain period of time
Example: You have a total transaction for 3 (three) weeks in December, but you only have only received 2 (two) weeks of payment, while the remaining 1 (one) week has not been received.
Immediately send the report to the GoFood team by e-mail at gofoodpartners@go-jek.com
How do I replace my registered bank account with GoBiz?
If you want to change the bank or account number registered for your GoBiz, please contact us via e-mail at gofoodpartners@go-jek.com, please include:
If the owner's name on the old account is different from the owner's name on the new account, please add other supporting documents as follows:
The process will take approximately 2x24 hours.
What is the flow for transaction validation process on GoBiz?
What are the Terms and Conditions for changing menu photos using GoBiz?
Did you know that 80% of purchases made on GoFood is affected by the photo menu? Therefore, please make sure to put up photos for all your menu items and make sure that they meet the following criteria:
A. Outlet Main Photo (banner)
The main photo of your outlet is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best menu in this section.
Criteria:
1. Only 1 (one) photo needed
2. Maximum size of 500 kb
3. Landscape ratio (2: 1) and with a size of 1000x500 pixels
4. Does not have any human elements such as shadows, faces, or body parts
5. Not a photo of the outlet
6. Photo format is JPEG
7. The photo is not blurry (blurred) or broken
Example of Outlet Main Photo (banner)
B. SKU Image
SKU image is the picture for each of your menu items. Make sure the images you put up look neat, attractive, and tempting to help persuade customers to make purchases at your restaurant.
Criteria:
1. Minimum number of 5 (five) items must have SKU image
2. Maximum size of 500 kB per photo
3. Square ratio (1: 1) with a size of 500x500 pixels
4. Only display food images (no human elements such as shadows or body parts)
5. The image file must be named according to the menu item name on the application with the format: menu_item_name.jpg
6. Photo format is JPEG
7. The photo is not blurry (blurred) or broken
Example of Outlet Main Photo and SKU Image
GoBiz Standard Operating Procedure
In order to provide the best services and for your transaction convenience as a GoBiz Partner, we have established GoBiz service standard operating procedures, consisting of
Transaction Validation Process with OTP Codes
Transaction Recapitulation (Detail) Report
Settlement Process (Amount of Transaction Adjustment)
Day of Transaction | Recapitulation Report | Transfer Process |
Monday | Tuesday | Tuesday |
Tuesday | Wednesday | Wednesday |
Wednesday | Thursday | Thursday |
Thursday | Friday | Friday |
Friday | Saturday | Monday |
Saturday | Sunday | Monday |
Sunday | Monday | Monday |
Holiday | Holiday + 1 | Next Business Day |
Dispute Resolution:
Content Terms for Menu Items Displayed on GoFood
Terms and Conditions for 'Menu Content Management’ on GoBiz
Merchants are prohibited to use content on GoFood platform (including but not limited to the Outlet and/or Product information) as an informational and/or promotional media to advertise or promote other platforms/sites outside GoFood platform.
CONTENT TERMS & CONDITIONS
TERMS & CONDITIONS FOR MENU CHANGES
General Criteria
Prohibited Menu:
GoFood Partners are prohibited from selling:
Criteria for Writing Menu Names or SKU Names:
Terms & Condition for Menu Changes:
Terms and Conditions of managing restaurant’s profile on GoFood using GoBiz
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
Terms and Conditions for restaurant’s menu item categories:
You can only select up to 3 (three) categories for your restaurant. The categories you choose must describe (is related) to what you are selling on GoFood.
About GoBiz
How do I sign up for GoBiz?
Grow your culinary business by becoming a part of GoFood Partners to gain more awareness and better access to your customers. The registration is easy and free of charge.
Here are the steps to become a GoFood Partner:
Fill in the online registration form
Please visit and fill in the registration form available at the following link: https://www.go-jek.com/go-food....
After submitting the online GoFood registration form, please check your e-mail (the one that has been registered upon the online registration) and complete additional requested data and documents. Please be sure that you reply to the e-mail using the format requested by the GoFood team.
You will be asked to complete a more detailed form and additional documents. Starting from general data, such as:
*In billing information, you will be asked to complete data and info such as:
Also be sure to prepare:
Make sure all the data you provide is correct and as requested.
*You do not need to attach NPWP details if it is not requested by us
Sign Your GoFood Contract
Next, if all your documents have been verified by the GoFood team, you will receive an e-mail provided by DocuSign, asking you to sign a digital contract in collaboration with GoFood.
You will receive a welcome note e-mail from the GoFood team
Wait for an e-mail from the GoBiz team
You will receive an e-mail requesting you to download and to log in to your GoBiz account using the telephone number written on the e-mail.
Activate your GoBiz
Next, you will receive a GoBiz Activation E-mail. This e-mail will also bear your GoBiz activation date.
*Make sure to access the GoBiz application before your activation date. When your GoBiz has been activated, all GoFood orders will go through your GoBiz application, and can only be processed through the GoBiz application.
*If you are already registered as a GoFood Partner and wish to use GoBiz, please send your request e-mail to gofoodpartners@go-jek.com
What is the difference between GoFood and GoBiz?
GoFood is an application within the Gojek application, which is used by customers to find restaurants and order food. Meanwhile, GoBiz is an application used by GoFood Partners to manage their restaurant operations on GoFood.
As a GoBiz Partner, orders from customers will automatically enter GoBiz, where Partners can get the incoming orders faster. With GoBiz, Partners will also be able to manage the restaurant's open and close status on GoFood, in which Partners will have more flexibility regarding the restaurant's operating hours. Another feature of GoBiz is managing the menu item’s availability, that will enable Partners to notify customers when certain food stocks are not available at the moment (out-of-stock) to reduce the number of order cancellations.
In addition, Partners can manage the menu items and categories content (names, descriptions, prices and photos). These changes on menu details will be instantly updated on GoFood.
For Partners who are also GoPay business partners, you can now receive GoPay Offline payments with GoBiz. Partners will no longer need to check transaction histories of GoFood and GoPay Offline through different media.
What are the benefits of using GoBiz?
There are a number of benefits if you use GoBiz:
What are the advantages of the GoBiz application?
AUTOMATIC: Orders and transactions are recorded and displayed in real-time. All settings and changes to menu items will also be updated on the GoFood application in real-time. For those of you who are also GoPay business partners, you can also receive GoPay Offline payments with GoBiz. You no longer need to check the order transaction history of GoFood and GoPay Offline separately.
SAFE: Validate orders to reduce fraud and ensure orders are accurate before processing them.
FAST: Order notifications are sent instantly to make the completion of each order, faster.
CASHLESS: Cashless or non-cash payments are made easily with GoPay, which will go directly to your digital wallet.
What is GoBiz?
GoBiz is an application, exclusive for GoFood Partners that can facilitate their restaurant’s management and administrations. GoBiz will also help GoFood Partners in developing their business through analytics and marketing tools.
*For the time being, the GoBiz application is only available for Android devices.
The following are the key features of GoBiz:
Payment
Partners will be able to see the amount of income and expenses of each sales transaction, including the commission fees charged for each transaction from the application.
GoPay Integration
Menu Item Availability
Partners can mark menu items that are not available / out-of-stock. This marking will be instantly updated on the GoFood application in real-time. This will reduce the rate of cancellation of bookings.
Menu Item and Category Management
Partners can add menu items and menu categories, as well as change prices, names, descriptions, and photo menus that will be instantly updated on GoFood in real-time (this feature is currently only available for restaurants with only 1 branch / single outlet).
Open-Close Status
Partners can open or close their restaurants on GoFood as needed. If there is an urgent situation that requires the restaurants to be closed, Partners can do it quickly and easily using this feature.
Operational Hour Management
Partners can set and manage the restaurant’s operational hour schedule on GoFood for each day.
Order Inbox
Partners will be able to see all incoming orders, including the details (orders include new incoming orders, orders in process, and completed orders). Each order will appear for 24 hours from the time it was listed on the order inbox in GoBiz.
Order Validation Code
To reduce fraud and inaccurate orders, the Driver must enter the PIN/order validation code given by cashier to complete the order. To view PIN manually, this feature can be accessed through the Order Inbox.
Restaurant Operational
How do I change the coordinates / location of my restaurant on the map?
You can see the coordinates of your restaurant’s location by following these steps:
1. Open the Google Maps application
2. Find the location of your restaurant
3. Then press and hold the pin icon on the map for about two seconds, until the coordinates appear in the form of longitude and latitude at the top of the page
4. Copy the coordinates of longitude and latitude that appears
5. Contact us at gofoodpartners@go-jek.com and list the coordinates of your new restaurant
What if my restaurant is closed temporarily? Can I change the status using GoBiz?
If your restaurant is on holiday or is temporarily closed for a period of time, you can set it with GoBiz in 2 ways.
A. Using the Operational Hour feature:
ATTENTION:
*Customers will be able to see your operational schedule on GoFood through this feature
*Arrange the schedule of opening and closing your restaurant every day according to your first and last order
B. Using the Open-Close Status feature:
ATTENTION:
*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature
*Don't forget to reopen your restaurant, if you close the restaurant using this feature
How to add / remove outlets (restaurant branch) with GoBiz?
For the time being, you cannot add or remove outlets using GoBiz. However, you can make such request by sending an e-mail to gofoodpartners@go-jek.com
Please specify:
After filling out and submitting the form, GoFood team will contact you within 3-5 working days to request for any additional data completion, such as menu items and menu item prices that will be displayed on the GoFood application for your new outlet.
What if I want to add a menu photo using GoBiz?
How do I change the name, description and price of my menu using GoBiz?
ATTENTION:
*The price of the menu entered is the final price after taxes and other fees
*You can only change prices up to 3 times a month for each menu
*Each price change may not exceed 15% of the previous price
6. Slide the switch to the right until it's green to activate the menu on GoFood
7. Slide the switch to the right until it is green if you want to recommend the menu on GoFood
8. Press SIMPAN (save) and select YA (yes) to save the changes
What if I want to change the menu photo using GoBiz application?
How do I deactivate my menu when it is temporarily unavailable or out of stock?
Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available. This will also help you in minimizing your restaurant’s order cancellation rate.
What are the Terms and Conditions of changing menu item content using GoBiz?
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
If the Driver does not have enough GoPay credit to make transaction, should I continue processing the order?
Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:
What if the Driver does not have enough balance to make the payment?
If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees).
If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient.
You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number. If the order number is already listed in the Payment list, then you have received payment for that order.
As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000
What if the additional order exceeded IDR 125.000?
An error notification will appear when the Driver inputs the total final price on their application.
What do you need to do to avoid this?
Below is the schematic example of the new policy implementation:
Notes:
*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:
Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.
What if the customer wants to make additional order to an order that has already entered my order inbox on GoBiz?
Don't worry if you experience such situation when a customer wants to make additional orders to the one that has been ordered. You will still receive the full payment (the total final price ordered by the Customer). You will only need to ensure the following things to the Driver:
What if the Driver does not have enough balance to make the payment?
If the Customer pays with GoPay, the order can still be processed and you will still get the payment as stated in the final price (minus commission fees).
If the Customer pays with cash, then the payment will be transferred to your account when the Driver's deposit balance is sufficient. You can see on the Pembayaran (payment) menu via GoBiz to see if you have received the payment for the order, by looking at the order number.
If the order number is already listed in the Payment list, then you have received payment for that order. As of December 27, 2018, GoFood has released a new policy. The maximum amount of additional order price made by customer (additional order after a Driver has been assigned for the order) is IDR 125.000
What if the additional order exceeded IDR 125.000?
An error notification will appear when the Driver inputs the total final price on their application.
What do you need to do to avoid this?
Below is the schematic example of the new policy implementation:
Notes:
*If you have not received your payment on the additional order made by customer, please report it to us by sending an e-mail to gofoodpartners@go-jek.com and include:
Please let the Driver know to contact Driver’s Call Center at 021-50233200 if there is an additional order above IDR 125.000 made by customer.
How do I activate the GoPay Offline feature on GoBiz for my restaurant?
To get the GoPay Offline feature on your GoBiz, you must first register as a GoPay Business Partner. Follow the steps below:
Before registering, please make sure to have the documents below ready:
After all is prepared, follow the steps below to register as GoPay Business Partner:
The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.
How do I get a QR Code for my restaurant on GoBiz?
To get a QR Code on your GoBiz for your restaurants, you must first register as a GoPay Business Partner. Follow the steps below:
Before registering, please make sure to have the documents below ready:
After all is prepared, follow the steps below to register as GoPay Business Partner:
The verification process for Offline GoPay Partners will take up to 2 (two) business days. Once your business verification has been approved, then you will get a QR code for your Online/Offline stores.
How do I receive GoPay payment on my outlet / restaurant?
You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz:
1. Through Pengaturan (settings) page:
- Open Pengaturan (settings) on the menu bar located at the bottom of your screen
- Select Lihat Kode (view code)
- Show customer your restaurant’s QR code to be scanned
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
2. Through Pembayaran (payment) page:
- Open Pembayaran (payment) on the menu bar located at the bottom of your screen
- Press the Lihat Kode (view code) button located at the top right of your screen
- Show the customer your restaurant’s QR code to scan
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
What if I want to find a specific transaction report?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
How to Use GoBiz
What should I do if I don't get a Transaction PIN?
The order validation code/PIN can be accessed in the Pesanan (order inbox) feature and click the Lihat Validasi (view validation) button on the order detail. If you did not get the PIN, please do the following:
If the Transaction PIN still doesn't appear, please contact us at (021) 29182981
What if the order is canceled by the customer on GoBiz?
If an order got canceled by the customer, then there will be no transactions, including the deduction of the GoPay balance from the Driver (in the absence of an OTP code exchange between your party and the Driver).
However, if the Driver has already exchanged the transaction validation OTP code and the GoPay Driver balance has been deducted, the Driver must report this to our Driver Care Unit.
What if the Driver canceled on an order?
If the order status stated that the order was canceled by the Driver, this order will be repeated and will automatically be given to another Driver.
What if I want to offer a replacement menu if the ordered menu is not available through GoBiz?
You can contact the customer or Driver with the information listed on the order detail to offer a replacement menu if the ordered menu is not available.
However, to avoid this, you can set the availability status of the menu item in the Ketersediaan Menu feature of the application. If a certain menu is not available, please change the status of the menu item to off and reactivate when the menu is available.
How do I confirm order using GoBiz?
If you want to confirm an incoming order, you can see the order information and the Driver responsible for the order in the Pesanan feature on the application.
After the Driver has arrived to pick up the order, you can press the Konfirmasi Pesanan button to see the order validation PIN/code to be given to the Driver. The cashier must confirm that the Driver’s name and the order’s transaction nominal amount.
*The order will be canceled automatically if the cashier presses the TOLAK button 3 (three) times
If the Driver has entered the correct validation PIN/code, the order nominal amount will be transferred directly to your GoPay Wallet, and the order will be immediately confirmed and deemed as completed.
How to open or close my restaurant on GoFood using GoBiz?
ATTENTION:
*We recommend you to use this feature only when there is any urgent matters that require your restaurant to be closed
*Don't forget to reopen your restaurant, if you close the restaurant using this feature because your restaurant won’t be opened automatically the next day
What does “Completed” / “Selesai” menu in Pesanan / order inbox mean?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
What does “In Process” / “Dalam Proses” menu in Pesanan / order inbox mean?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders.
How do I read the order list on the 'Pesanan' feature via GoBiz?
You can read your order list on the Pesanan feature located on the application menu bar at the bottom of your screen. In this feature, the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”.
Click on the order to see the detail of the order, such as:
What should I pay attention to when using GoBiz (dos and don’ts)?
What if I forget and want to change the telephone number that I have registered for GoBiz?
According to GoBiz policy, we cannot give out any registered GoBiz Partner’s telephone number.
If you forget the telephone number that you have registered, please contact the GoFood team. We will first carry out the verification process before proceeding to replace your telephone number.
Contact us at:
E-mail: gofoodpartners@go-jek.com
Call Center:(021) 80643109
What should I do when I don't get a Log In OTP?
*PT. AKAB never asks for any OTP Log In codes. If there are any parties requesting the OTP code and on behalf of PT. AKAB, please do not give your OTP code.
What should I do when I receive an order on GoBiz?
If the transaction nominal and the name of the Driver are correct:
If the transaction nominal and the Driver’s name are correct:
How do I view and change the GPS position of my restaurant in the application?
You can see the coordinates of the location of your restaurant by following these steps:
What is the function of GoPay Wallet?
GoPay Wallet that is located in your application serves as your digital or e-wallet to receive your daily payments. Each successful transaction will enter your GoPay Wallet and will be sent to your registered bank account.
Why did my orders get canceled automatically on GoBiz?
By system, to maintain order validity, the order will be canceled automatically if you reject the order for more than 3 (three) times.
Why do I have incoming orders from GoFood but they do not appear on my order inbox on GoBiz?
If you still have incoming orders from GoFood but those orders did not appear on your order inbox on GoBiz, please do the following:
How do I open and close restaurants on GoFood using GoBiz?
You can easily change the status of your restaurant to open or close just by sliding the Status Restoran di GoFood. Here’s how:
ATTENTION:
*Use this feature only when there is an urgent matter that requires your restaurant to be closed, if not, please manage the operational schedule with the Jam Operasional feature
*Don't forget to reopen your restaurant, if you close the restaurant using this feature
What should I do if there is a problem with the application display?
If you encounter any GoBiz errors, such as:
Please do the following steps:
How to use GoBiz?
*The order will be automatically canceled if the cashier presses the TOLAK button 3 (three) times
In addition to managing orders, you can also see the details of the transactions you have received on the Pembayaran (payment) page.
You can also activate or deactivate your menu items if the item is not available or is out-of-stock by using the Pengaturan Menu (menu management) feature on the Menu page
On the Pengaturan (settings) menu, you can see the details of your restaurant information such as restaurant’s name, registered telephone number, and e-mail address. In addition, you can also change the status of your restaurant on GoFood from Buka (open) to Tutup (close) by sliding the green button to gray, and vice versa.
You can also set your restaurant's operating hours by selecting the Jam Operasional feature and clicking Ubah (change) according to the days.
RECOMMENDATIONS:
How do I check and change the telephone number registered on GoBiz?
To enter your GoBiz application, you will need to use the registered phone number. Therefore, please make sure that the phone number you enter on the GoBiz application is in accordance with the number that you have registered
If the mobile number that you have previously registered on your GoBiz account is lost, please contact your service provider to get your mobile number back. Then, you can re-enter your GoBiz account with the same registered mobile number.
If you have problems contacting your cellular provider, you can temporarily close your restaurant until your account is reactivated, or if you want to change your registered GoBiz phone number, contact us via e-mail at gofoodpartners@go-jek.com, by including data as follows:
The change process will take 2x24 hours.
What should I do with order validation code/PIN?
When the Driver comes to your Outlet to take and pick up orders, the Driver will enter the order price in the application. During this time, you will get a PIN or code to validate the transaction.
If the transaction nominal that has been entered by the Driver matches the order price (and the name of the Driver is also correct):
- Give code to the Driver - The driver will then enter the code - If the code is correct, press the OK button and you will receive GoPay in the nominal amount that the Driver has entered, minus the GoFood commission fee. - The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer
If the nominal value of the transaction that the Driver has entered does not match the order price:
- Press the TOLAK (reject) button on the validation page on your GoBiz
- If you have declined the order for 3 (three) times, the order will be canceled automatically
Make sure your mobile always has enough battery and the internet connection is active during your operational hours. If the mobile phone is inactive, the current order cannot be processed and the Driver cannot complete the order.
Why did the order disappear after I declined 3 (three) times when validating orders with GoBiz?
If you reject an order for more than 3 (three) times when validating an order with GoBiz, the order will be automatically canceled.
What should I do if the Driver entered the validation PIN/code incorrectly when validating the order with GoBiz?
On the order validation page, you will find 2 (two) choices, to press OK (this means the price of the order entered by the Driver and the name of the Driver are correct), and TOLAK (reject). Press TOLAK if the Driver enters the wrong number on the validation page. If you reject the order 3 (three) times, the order will be canceled automatically.
How do I validate an order with a PIN / code?
If the transaction nominal and the name of the Driver are correct:
- Give PIN / code to the Driver
- The Driver will then enter the code
- If the code is correct, press the OK button so you will receive GoPay in the nominal amount that the Driver enters, minus the commission fee.
- The driver then delivers the order to the customer where the Driver will then get GoPay / cash from the customer
If the transaction nominal and Driver name do not match:
- Press the TOLAK (reject) button on the order validation page on your GoBiz
- If you have rejected the order 3 (three) times, the order will be canceled automatically
How do I move menu items to other categories using GoBiz?
How do I recommend my menu on GoFood using GoBiz?
ATTENTION:
*You can only recommend a maximum of 10 menu items
*You can only recommend menu items that are active on GoFood
How do I arrange menu items using GoBiz?
How do I arrange categories using GoBiz?
How do I add a menu using GoBiz?
Why were the menu changes I previously made using GoBiz not applied?
If you have made a change to your menu detail using GoBiz be reverted back to your previous setting, this indicates that there is a part of your menu detail that is not in accordance with GoFood's menu guideline.
The following is the criteria for writing menu names or SKU names:
Example: Ayam Bakar Madu
Wrong Example: A. Bakar Madu
Ayam Bkr Madu
Example: Es Kepal Milo Strawberry
Bebek Goreng Maknyuuuzzz
Wrong Example: ES KEPAL MILO STRAWBERRY
BeBek Goreng MakNYUUUZZZ
Example:
Menu Item : Panino Al Tonno E Uovo
Menu Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example: Panino Al Tonno E Uovo (Homemade Baguette, Tuna, Egg, Mozzarella, Cheese, Lettuce, Tomato, Onion, Cocktail Sauce)
Example: Martabak Asin 2 Telur Bebek Isi Ayam
Martabak Red Velvet Manis Nutella Keju Mini
New Black Meat Lovers Cheesy Mayo Regular Original Pizza
Genmaicha Green Milk Tea (L)
Aqua 600 ml
Nasi Goreng + Telur
Nasi Goreng + Ayam
Nasi Goreng + Sosis
Es Teh Manis
Teh Manis Panas
Wrong Example: 2 Telur Bebek Isi Ayam
Nutella Keju Mini
Cheesy Mayo Regular
Genmaicha Green Milk Tea
Aqua
Nasi Goreng + Telur/Ayam/Sosis
Teh Manis (Es/Panas)
Example: Ikan Gurame Per 300 Gram
Wrong Example: Ikan Gurame Per Ons
Example: Mie Rebus Spesial
Wrong Example: Mie Rebus Spesial ^_^
Es Krim Singapore :)
Example: Ikan Kerapu Goreng
Ikan Kerapu Bakar
Ikan Gurame Goreng
Ikan Gurame Bakar
Wrong Example: Ikan Kerapu/Tongkol/Tuna/Gurame/Layur Bakar/Goreng
Example:
Description: Nasi + paha bawah goreng + es teh
Description: Homemade baguette, tuna, egg, mozzarella, cheese, lettuce, tomato, onion, cocktail sauce
Wrong Example
Description: -
Description:-
The following is a menu list that is prohibited on GoFood:
*the exception applies for traditional custom reasons
How do I use the QR Code feature on GoBiz?
You can receive GoPay payments in your restaurant using the GoPay QR Code on your GoBiz. There are 2 (two) ways to view your QR code via GoBiz:
1. Through Pengaturan (settings) page:
- Open Pengaturan (settings) on the menu bar located at the bottom of your screen
- Select Lihat Kode (view code)
- Show customer your restaurant’s QR code to be scanned
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
2. Through Pembayaran (payment) page:
- Open Pembayaran (payment) on the menu bar located at the bottom of your screen
- Press the Lihat Kode (view code) button located at the top right of your screen
- Show the customer your restaurant’s QR code to scan
- The customer will enter the nominal amount of the order
- GoPay will enter your digital wallet according to the nominal amount of the order
How do I make changes to my restaurant’s profile using GoBiz?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
How do I change my restaurant banner on GoFood using GoBiz?
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
Below is an example of a good restaurant banner:
How do I change my restaurant’s category in GoFood using GoBiz?
2. Click on the second UBAH button to add or change your restaurant’s menu item category.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is a good example of a restaurant’s menu item category:
How to filter transactions on GoBiz?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
How do I register for GoFood via GoBiz?
Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner!
GoFood
via GoBiz is very easy, quick and free of charge. The registration process will not take more than 2 (two) days.
Simply download the GoBiz app, click on Daftar GoFood (GoFood registration), fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!
It's quite simple! Download GoBiz to register your restaurant and enjoy the many benefits of becoming a GoFood Partner!
Click on the link below for a more detailed tutorial:
GoFood Registration via GoBiz Guide
How do I add menu categories using GoBiz?
Or you can also move an existing menu to a new category, by:
Features
What is the function of the order validation code/PIN?
The order validation code or PIN functions as a code to validate orders and prevent order price input errors paid by Drivers.
Make sure to provide the validation PIN only if the Driver has entered the price as stated on your receipt for accuracy.
What is the function of the “Pesanan” feature on GoBiz?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
If you click on an order, you will be able to see the order details, consisting of:
What is the function of “Status Restoran di GoFood” in “Pengaturan” menu on GoBiz?
You can directly change your restaurant’s operational (open/close) status on GoFood through the application via the Status Restoran di GoFood section in the Pengaturan (settings) menu. Simply slide the green button to gray, or vice versa, you can close or open your restaurant on GoFood.
This feature aims to help you if there are any urgent situations that would require you to close or open your restaurant outside of your operational schedule that you have set.
How do I use Ketersediaan Menu feature on GoBiz?
Use Ketersediaan Menu (menu item availability) to manage your menu item availability on GoFood. Deactivate your menu when it is temporarily unavailable or out-of-stock, and reactivate it when it is available.
Slide the switch to the right to green to activate your menu if it's available again
What is the “Pesanan” menu on GoBiz?
On the Pesanan page (order inbox), the order status will be divided into 2 (two), orders that are still in process “Dalam Proses” and orders that have been completed “Selesai”. Orders that are still in progress means that the Driver will come to pick up the orders. Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
If you click on an order, you will be able to see the order details, consisting of:
How do I change my restaurant's operational hours using GoBiz?
ATTENTION:
*Customers will be able to see your operational schedule on GoFood through this feature
*Arrange the schedule of opening and closing your restaurant every day according to your first and last order
What should I do if there is a problem with the application feature?
If you experience problems with any GoBiz application buttons/features that are not functioning properly, you can follow these steps:
If the feature is still not functioning well, please contact us via e-mail at gofoodpartners@go-jek.com
How do I view the order details that are listed on GoBiz?
You can see order details by clicking on the order on the order list under the Pesanan menu. Order details, including:
What are the things that I can manage with the Profil Restoran feature on GoBiz? How?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
What is ‘filter transaksi’ (transaction filter) on GoBiz?
Are you in need of checking a certain transaction? Or do you need to check some transactions from a certain period? You can filter your restaurant’s transaction report with GoBiz. Here’s how to do it:
Click on Pembayaran (payment) that is located on the menu bar at the bottom of your screen, then press the filter symbol beside Menampilkan semua transaksi (showing all transactions)
There are 3 (three) transaction filters that you can apply. You can search for the transaction by its type, period, or/and price range.
1. If you want to search by the transaction type, you can choose between transactions from QR GoPay (GoPay Offline)* or transactions from GoFood
*The QR GoPay option will only appear if you have become a Rekan Usaha GoPay (GoPay Partner)
2. If you want to search by the transaction period, choose from the available options (left image)
*If you choose Pilih periode lain (choose another period), you can enter the period yourself (right image)
3. You can also search by the nominal value of the transaction you are looking for, then press TERAPKAN FILTER (apply filter)
The following image is an example of applied transaction filters:
As seen in the picture above, a number of transactions will appear according to the filter
*You can apply all three filters at once or choose as prefered
What is the Profil Restoran feature on GoBiz for?
Changing your restaurant’s profile means you can change your restaurant’s main photo (restaurant banner) and your food category which will impact the development of your business on GoFood! Why?
Here’s how you do it via GoBiz:
2. Click the upper TAMBAH/UBAH (add/edit) button to change the restaurant banner. Click on the second UBAH button to add or change your restaurant’s menu item category.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
3. Choose up to 3 (three) categories that best describe what you are selling, then click SIMPAN (save)
Below is an example of a restaurant profile that has been managed:
Payment
What should I do when I don't receive payment from GoBiz?
You can see Rincian Transaksi GoBiz (GoBiz transaction details article) to see the payment scheme and details of your GoBiz daily transaction.
If you do not receive any payment from GoBiz under the following conditions:
If you do not receive payments on certain dates / transactions
Example: You have a transaction for 1 (one) week, but there is 1 (one) payment (on a certain day) that you missed or haven't received.
If you do not receive payment for a certain period of time
Example: You have a total transaction for 3 (three) weeks in December, but you only have only received 2 (two) weeks of payment, while the remaining 1 (one) week has not been received.
Immediately send the report to the GoFood team by e-mail at gofoodpartners@go-jek.com
How do I replace my registered bank account with GoBiz?
If you want to change the bank or account number registered for your GoBiz, please contact us via e-mail at gofoodpartners@go-jek.com, please include:
If the owner's name on the old account is different from the owner's name on the new account, please add other supporting documents as follows:
The process will take approximately 2x24 hours.
What is the flow for transaction validation process on GoBiz?
Policy
What are the Terms and Conditions for changing menu photos using GoBiz?
Did you know that 80% of purchases made on GoFood is affected by the photo menu? Therefore, please make sure to put up photos for all your menu items and make sure that they meet the following criteria:
A. Outlet Main Photo (banner)
The main photo of your outlet is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best menu in this section.
Criteria:
1. Only 1 (one) photo needed
2. Maximum size of 500 kb
3. Landscape ratio (2: 1) and with a size of 1000x500 pixels
4. Does not have any human elements such as shadows, faces, or body parts
5. Not a photo of the outlet
6. Photo format is JPEG
7. The photo is not blurry (blurred) or broken
Example of Outlet Main Photo (banner)
B. SKU Image
SKU image is the picture for each of your menu items. Make sure the images you put up look neat, attractive, and tempting to help persuade customers to make purchases at your restaurant.
Criteria:
1. Minimum number of 5 (five) items must have SKU image
2. Maximum size of 500 kB per photo
3. Square ratio (1: 1) with a size of 500x500 pixels
4. Only display food images (no human elements such as shadows or body parts)
5. The image file must be named according to the menu item name on the application with the format: menu_item_name.jpg
6. Photo format is JPEG
7. The photo is not blurry (blurred) or broken
Example of Outlet Main Photo and SKU Image
GoBiz Standard Operating Procedure
In order to provide the best services and for your transaction convenience as a GoBiz Partner, we have established GoBiz service standard operating procedures, consisting of
Transaction Validation Process with OTP Codes
Transaction Recapitulation (Detail) Report
Settlement Process (Amount of Transaction Adjustment)
Day of Transaction | Recapitulation Report | Transfer Process |
Monday | Tuesday | Tuesday |
Tuesday | Wednesday | Wednesday |
Wednesday | Thursday | Thursday |
Thursday | Friday | Friday |
Friday | Saturday | Monday |
Saturday | Sunday | Monday |
Sunday | Monday | Monday |
Holiday | Holiday + 1 | Next Business Day |
Dispute Resolution:
Content Terms for Menu Items Displayed on GoFood
Terms and Conditions for 'Menu Content Management’ on GoBiz
Merchants are prohibited to use content on GoFood platform (including but not limited to the Outlet and/or Product information) as an informational and/or promotional media to advertise or promote other platforms/sites outside GoFood platform.
CONTENT TERMS & CONDITIONS
TERMS & CONDITIONS FOR MENU CHANGES
General Criteria
Prohibited Menu:
GoFood Partners are prohibited from selling:
Criteria for Writing Menu Names or SKU Names:
Terms & Condition for Menu Changes:
Terms and Conditions of managing restaurant’s profile on GoFood using GoBiz
Terms and Conditions for restaurant banner:
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
example of restaurant banner
Terms and Conditions for restaurant’s menu item categories:
You can only select up to 3 (three) categories for your restaurant. The categories you choose must describe (is related) to what you are selling on GoFood.