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GoShop

How do I get fare estimate for my delivery?

Want to check the estimated price of sending goods using GoSend? Or do you want to check the price of sending GoFood to your crush? Here's how to see estimated cost rates in Gojek services: 

  1. Select the Gojek service that you want on the Gojek application home page

  1. If you want to use GoFood, you choose the food first, or if you want to send items using GoSend or GoBox, you can write the details of the package / item you want to send. After that, you select the destination and shipping details on the order confirmation page to continue.

(sample on GoFood service)

  1. Then, you choose the payment method using cash or GoPay. Keep in mind, different payment methods will affect the total cost of delivery. If you have active voucher that according to the service chosen, the delivery fees that appear in the application are automatically deducted according to the voucher value
  2. You will see estimated service charge rates in the application. Because you only want to check the delivery fee, then you don't need to press the 'Order' button!

(sample on GoFood service)

I didn’t receive my item

In using GoShop, making sure all the complete and correct data such as destination address and the recipient number is a must to avoid unreceived item(s).

The item(s) that was not successfully sent because the recipient cannot be found at the destination address, are not the responsibility of GoShop, and GoShop does not provide any deposit service in whatsoever form to the customers.

The items of GoShop services that cannot be delivered because the receiver cannot be found at the designated address, that were reported and submitted to us by our Partner, can be claimed by the respective customers within 90 (ninety) calendar days since the said order was made.


If the respective customers don’t claim their item(s) within the above timeline, then it is a firm declaration from the customers that the entire title rights of the item(s) was transferred and handed-over to us. Thus, we have the full rights to take any action on the said item(s).

How do I buy goods or food from other stores?

If you can't find the store, or food you want in GoFood, you can use GoShop to get your needs. GoShop is a service that you can use to shop for any products that is not available in GoFood without minimum purchase and with maximum delivery distance of 25 km. In GoShop, you have to manually input the store's name, address, and the items you want to buy. Our drivers will buy your products in accordance to what you have ordered. Search or pinpoint any stores or restaurants as long as it is inside a 100 km radius from your current location, so you can order it to your loved ones too. You can make multiple orders at a time and pay for the items and the delivery fee by using GoPay or cash. 

By upgrading to the latest version of Gojek app, you can communicate with GoShop driver easily through the in-app chat feature. Below are the steps of using GoShop: 

  1. Choose GoShop in main menu

  2. Add the store’s or restaurant's location
  3. Choose 'Next' to continue

           

  4. Add item details
  5. Add an estimated price for the item. You can not change the estimated price when the order is already placed. Please contact your driver to re-confirm the price
  6. Choose 'Save' to continue

             

  7. Add your delivery location
  8. Choose ‘Next’ to continue


 

  1. Choose your preferred payment method (GoPay or Cash)
  2. Select 'Order GoShop' to complete your booking

 

  1. When you get a driver, you can see his/her location and contact him/her via call or in-app chat

 

GoShop delivery areas

Currently, GoShop service is available in:

  1. Jabodetabek
  2. Bandung
  3. Bali
  4. Surabaya
  5. Makassar
  6. Palembang
  7. Medan
  8. Balikpapan
  9. Yogyakarta
  10. Semarang
  11. Manado
  12. Solo
  13. Samarinda
  14. Malang
  15. Batam
  16. Sukabumi
  17. Pekanbaru
  18. Banjarmasin
  19. Mataram
  20. Jambi
  21. Sidoarjo
  22. Gresik
  23. Magelang
  24. Lampung
  25. Pontianak
  26. Padang
  27. Serang
  28. Cirebon
  29. Pematangsiantar
  30. Tasikmalaya
  31. Purwokerto
  32. Madiun
  33. Salatiga
  34. Kediri
  35. Tegal
  36. Karawang
  37. Jember
  38. Pasuruan
  39. Mojokerto
  40. Banda Aceh
  41. Pekalongan
  42. Bukittinggi
  43. Cilacap
  44. Sumedang
  45. Garut
  46. Belitung
  47. Madura
  48. Probolinggo
  49. Purwakarta
  50. Banyuwangi

I want to give rating and tip to driver

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining?
Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order.

“OMG I forgot to give rating and tip to driver”

Easy peasy, simply follow these steps:

  1. After each completed order, you will see driver’s rating page that you have to fill
  2. If you forgot to give rating to the driver, you can still do it by clicking 'Orders' section in Gojek app homepage, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating

 

  1. Give star(s) to the driver to rate their service
    • 5 Stars: Awesome
    • 4 Stars: Good
    • 3 Stars: OK
    • 2 Stars: Bad
    • 1 Star: Very Bad

  1. After giving a star, you will see a number of reasons you can choose. You can also tip the driver. The nominal tip that can be given depends on the GoPay balance you have

  1. Next, give additional comment about the driver in comment box if needed
  2. Click 'Done'

Please remember...

  1. The rating and tip that you have submitted cannot be revised. 
  2. If you forgot to tip your driver and you already submitted your rating, you cannot tip them. 
  3. Please make sure you gave the proper rating and tip based on your trip experience before you submit it.
  4. You can only tip driver if you make a payment using GoPay and you have enough GoPay balance to do so