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How to order a bike

Use GoRide to get to wherever you want, faster and hassle-free! our drivers are ready to take you anywhere with a maximum distance of 30 km. Also, you can make multiple orders at a time. 

Before making an order, make sure you are ready and at the pickup location as the driver will immediately come to the pickup location after receiving your order.

In the latest version of Gojek app, you can communicate with GoRide driver easily through the in-app chat feature. Below are the steps of using GoRide: 

1. Choose GoRide in main menu

2. You can set your drop-off location by:

a. Choosing the suggested location


b. Typing the destination on the search bar, or by dragging up the line above 'Where would you like to go?’ and click 'Select via map'


*Make sure you have a stable internet connection and an active GPS to help the map detecting your location appropriately

3. After setting your drop-off location, you can choose (or change) your pick-up location. Just click on the pick-up location, then choose your pick-up location

You can also help our driver to easily find you by adding a note that will be shown after you choose your pick-up location

4. If you choose public places like mall, airport, or office building as your pick-up location, you can pick one of the suggested pick-up points as the picture below then click ‘Next’


5. Select your preferred payment method (GoPay or cash). If you have an active GoRide voucher, your fare will automatically be deducted according to your voucher value 


6. Select 'Order GoRide' to make a reservation


If you couldn’t find the nearest driver from your pick-up location, there will be notification as below:


7. When you get a driver, you can see his/her location and contact him/her via call or in-app chat. However, you will not be able to send in-app chat (and will automatically be directed to SMS) if you have trouble with your internet connection


8. If you want to cancel your order, click the ‘Cancel Order’ button and click ‘Yes’ on the verification message

If you have arrived at your destination...

It's time for you to rate your driver! See the steps here. You need the receipt? Just relax, we will automatically send the receipt to your verified e-mail. If you think your e-mail hasn't been verified, go to 'My Account' page. 

Can I order GoRide for my friend in different location?

Of course you can! Click here to see how.

I left my item

Keeping personal belongings while using GoRide is a must to avoid them being left or lost. But, if you happen to left your belongings while using GoRide, it is fully your responsibility.

The items that are left in the vehicles of our drivers, that were reported and submitted to us by our drivers, can be claimed by the respective customers within 90 (ninety) calendar days since the said order was made.

If the respective customers don’t claim their item(s) within the above timeline, then it is a firm declaration from the customers that the entire title rights of the item(s) was transferred and handed-over to us. Thus, we have the full rights to take any action on the said item(s).

I want to order a transportation for my friend in a different location

When your friends ask for help to order a transportation from Gojek, you can help them order Gojek transportation services using your account. Please follow the steps below:

Let’s say you want to order GoRide for your friend

  1. Search the destination location in the search bar by typing the name of the Street followed by the name of the City / Regency or the name of the Place followed by the name of the City / Regency

  1. Search the pickup location in the search bar by typing the name of the Street or the name of the Place followed by the City / District, you need to add a note of the name and telephone number of the friend or person who are going to be picked up by the Driver. Then select 'Next'


  1. Make sure the address of destination and pickup location is correct, choose your preferred payment method (GoPay or cash), and then select ‘Order GoRide’

If your friend have arrived at the destination...

It's time for you to rate your driver based on your friend feedback! See the steps here. You need the receipt? Just relax, we will automatically send the receipt to your verified email. If you think your email hasn't been verified, go to 'Account' page.

Safe Trip Kit feature for GoRide Service

We really understand that your safety and convenience are our priorities. Therefore, Gojek presents you a new feature namely Safe Trip Kit.

You can find this feature when you are on a trip with GoRide service and making an order using the latest version of Gojek application.

This Safe Trip Kit feature has three menus as below:

  1. Trip Insurance
    Don't you know that your GoRide trip is fully protected by us? You can see more information about it by clicking on 'Details' beside 'Your ride is insured!' on the Safe Trip Kit menu
  2. The Safety Handbook
    Through this menu, you can see the various efforts and features that we have provided to make you always feel safe when using GoRide service
  3. Share Trip
    We know that sharing is caring, that’s why by using this menu you can share your trip to your closest person with ease and real-time. This menu allows your closest person to see these:
    • Your pick up and destination location
    • Detailed information about the driver (driver’s name, vehicle plate number, rating, and order number)
    • Your order status
    • The route taken by the driver when processing the order

How do I use this feature?

It’s easy, just like Thanos snaps his fingers :)

You only need to click the  icon on the detail order page and select the menu you need.

I want to give rating and tip to driver

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining?
Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order.

“OMG I forgot to give rating and tip to driver”

Easy peasy, simply follow these steps:

  1. After each completed order, you will see driver’s rating page that you have to fill
  2. If you forgot to give rating to the driver, you can still do it by clicking 'Orders' section in Gojek app homepage, click 'History' icon at the top right corner of the page, and choose the order that you want to give rating


  1. Give star(s) to the driver to rate their service
    • 5 Stars: Awesome
    • 4 Stars: Good
    • 3 Stars: OK
    • 2 Stars: Bad
    • 1 Star: Very Bad

  1. After giving a star, you will see a number of reasons you can choose. You can also tip the driver. The nominal tip that can be given depends on the GoPay balance you have

  1. Next, give additional comment about the driver in comment box if needed
  2. Click 'Done'

Please remember...

  1. The rating and tip that you have submitted cannot be revised. 
  2. If you forgot to tip your driver and you already submitted your rating, you cannot tip them. 
  3. Please make sure you gave the proper rating and tip based on your trip experience before you submit it.
  4. You can only tip driver if you make a payment using GoPay and you have enough GoPay balance to do so

In which cities can I order a bike?

Currently, GoRide service is available in:

  1. Jabodetabek
  2. Bandung
  3. Bali (including Gianyar and Tabanan)
  4. Surabaya
  5. Makassar
  6. Palembang
  7. Medan
  8. Balikpapan
  9. Yogyakarta
  10. Semarang (including Ungaran and Salatiga)
  11. Manado
  12. Solo
  13. Samarinda
  14. Malang
  15. Batam
  16. Sukabumi
  17. Pekanbaru
  18. Banjarmasin
  19. Mataram
  20. Jambi
  21. Sidoarjo
  22. Gresik
  23. Magelang
  24. Lampung
  25. Pontianak
  26. Padang
  27. Serang
  28. Cirebon
  29. Pematangsiantar
  30. Tasikmalaya
  31. Purwokerto
  32. Madiun
  33. Kediri
  34. Tegal
  35. Karawang
  36. Jember
  37. Pasuruan
  38. Mojokerto
  39. Banda Aceh
  40. Pekalongan
  41. Bukittinggi
  42. Cilacap
  43. Sumedang
  44. Garut
  45. Belitung
  46. Madura
  47. Probolinggo
  48. Purwakarta
  49. Banyuwangi
  50. Subang
  51. Padang Sidempuan
  52. Metro
  53. Pangkal Pinang
  54. Tanjung Pinang
  55. Duri
  56. Sabang
  57. Kudus
  58. Kebumen
  59. Tomohon
  60. Bitung
  61. Gorontalo
  62. Palu
  63. Jombang
  64. Merauke
  65. Kendari
  66. Palopo
  67. Ambon
  68. Jayapura
  69. Palangkaraya
  70. Bojonegoro
  71. Kisaran
  72. Tarakan
  73. Ternate
  74. Rantauprapat
  75. Sorong